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I have used Thunderbird for decades and never had this kind of problem before. It seems to be stuck in a continual loop of downloading messages and compacting folders. This creates a problem because it dominates my internet connection. How do I alleviate the situation in version 78.10.0? It also seems like it always asked if I wanted to compact before just doing it.

I just downloaded Thunderbird on my new computer (HATE Windows Mail). I use gmail for my email. My mail DOES get sent out, but DOES NOT save to my SENT ITEMS folder. It starts the process, but cannot finish. It seems to get bogged down and can't complete.. How can I fix this?

Since recent updates (I'm on 91.2.1 32 bit) the gesture-scrolling (two finger drag) with my Windows 10 laptop's touchpad is much faster than before, and I'm finding it too fast to control. If this is an intentional change, can it be toggled off?

Hello, The scrolling speed of the different toolboxes in the software became much too fast with the pad on my computer (Zenbook 14"). It didn't do that before the last update. Am I the only one? I lose a lot of time every day with this bug.

Thanks :-)

Lately, I noticed that TB is quite slow at loading messages so I looked up for a solution and found that compacting folders could help a bit. The problem is that when I tried to compact some folders TB started to write hundred of GBs to disk completely filling my ssd and ultimately failing with a 'not enough disk space error'.

I don't think this is supposed to happen. Can I fix my inbox or should I start from scratch?

Compact Now keeps popping up when I am trying to get other things done. I more often than not just cancel out of it, but it's annoying and distracting and interrupts my flow. At times, I do click on it to perform the compacting task, but them everything comes to a standstill. I can't delete messages, can't move them to other folders, can't answer emails. Nothing. I have large folders full of emails that I have kept from years ago, so it takes it a long time to finish compacting. Meanwhile, I am left stranded, unable to complete the tasks that need to be seen to. Is there any way that I can opt out of getting these compact now pop-ups? I am running Windows 7 Ultimate sp1, with Thunderbird 91.4.0 Thank you!

I have 3 accounts that are all IMAP accounts to smtp.office365.com. They have worked without issue for years.

Recently, immediately after hitting send, I get:

The message was sent successfully, but could not be copied to your Sent Folder. The message could not be sent because the connection to Outgoing server (SMTP) smtp.office365.com timed out. Try again? Would you like to return to the compose window.

It does not have a delay that would be long enough to have timed out. If I then wait on the message without responding at all, the message goes away as does the compose window.

I also increased the timeout but that did not address the issue.

What might I explore to further troubleshoot/correct?

Sometimes, I have seen these kinds of issues come up with updates of the software and then later resolve, but this one has been persistent and I would like to figure it out.

The emails have worked fine for years and all that are related to office365 from multiple companies and multiple email accounts are having this issue.

I am on the latest TB 32 bit version 91.4.1 running on Windows 10.

Thank you for your guidance.

How do I keep Firefox from losing the internet connection just cause I don't want to close all the tabs I've had open the past week or so? I've tried clearing the cookies, and then reloading my open tabs, but it ends up losing the connection, just the browser itself. Other browser still works. Completely closing all tabs and restarting Firefox gets it working again, but dare I reload the previous session again, open all the tabs (acts like it's going to work), but then loses connection.

All of a sudden I can no longer access a website that I have visited a million times before. I get an error message stating...

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

   This problem can sometimes be caused by disabling or refusing to accept cookies.

I have cleared cookies/cache and all that achieves is that I can get to the website's log in page but then straight back to the same error message. I'm so frustrated as this is a website I need to access for my work.

I can get to it no problem on my phone so it appears to be a Firefox issue. I don't want to use another browser as I get on well with firefox but I fear I may have to as this is too important a website to be without.

Any help would be appreciated - thank you, Nat

On Microsoft Edge, whenever i type the first letter of a word it will suggest automatically the recent words that i have use. How to enable it on Firefox, i already browse the settings? I really need it on my job specially doing reports. We can only use Firefox to access our websites.

When I display the review page for any installed add-on, I'm unable to submit a review. A few details:

1) I do not see the expected, "Rate Your Experience" link 2) I'm logged onto my Firefox account 3) I'm aware it uses different credentials than Mozilla Support 4) I've tried clicking on the yellow stars but it doesn't allow me to rate the plug in or display any new links 5) I've read other forum posts from other users who've experienced the same symptoms

Ideas, anyone? Thanks,

- Fido

This is happening every few minutes now. It started right after the 97.0.0 update. The 97.0.1 update doesn't seemed to have helped.

I don't use any browser extensions.

I never saw this issue before, and I have been using Firefox as a primary browser for many years. I'm on a MacBook Air, M1.

Please help me remove this blank area section on the web pages. its on all of them on every tab. I have tried restarting and updating. I cant get it to go away.

thank you Mark

A while ago I formatted my computer, and installed FireFox for the first time. Ever since installing FireFox, I noticed an issue which has been a constant source of frustration, when I rewind any YouTube video the playback volume changes to a lower value, until I rewind again.

I tried looking online, this is the closest match I've found, but there's no solution there

I tested this issue on different browsers (Edge, and IE), no problems there. I tried disabling extensions, no change. I tried resetting FireFox, no change. I made sure that Windows doesn't automatically adjust system volume. I tested this issue on different Video platforms, no problems there.

I use YouTube when I practice (music), so I rewind a lot.

Any help is very appreciated.

Thunderbird asked to compact folders saying it would save hundreds of MBs of disk space, I accidently clicked "compact now" instead of just ignoring it as I usually do. As a result, Thunderbird deleted all mail on my Inbox folder - after restarting Thunderbird, my inbox was empty, I also checked the mail folder on my file explorer and the "Inbox" file (no extension) was just a few KBs, whereas previously to Thunderbird deleting it was several MBs. There were no errors reported during the "compact" process.

I don't think I can recover the mail that Thunderbird deleted because the mail server does not seem to keep mail older than 12 months. One of the reasons I used Thunderbird was to be able to keep a local copy of older emails.

The pop-up I received was the one shown in this article by Mozilla: https://support.mozilla.org/en-US/kb/compacting-folders

The article explicitly says "compact" does not delete mail, but then explains that it actually does (by not moving mail "moved or marked as deleted" to the a new file, and deleting the old file). I had no such "marked as deleted" mail. It was just plain read mail on my Inbox folder.

This is an Office 365 POP account. Thunderbird's retention policy for the Inbox folder was to use my (Thunderbird) account's policy, which was to never delete any mail. Alas, when I hit "compact now", Thunderbird deleted all my mail. I was running Thunderbird 91.6.1 on Windows 10.

I tried making a backup of all Thunderbird related folders and deleting the "popstate" file to download all mail from the server again. Mail got downloaded, but not all - as I mentioned, the mail server only returns 12 month worth of email, whereas I had years of mail stored locally. I don't see any way of recovering it... Why would Thunderbird just delete all mail calling it "compact"? Makes no sense...

I have over 200,000 emails on a gmail account I'm hoping to sync with Thunderbird. My goal is to have them all downloaded onto a local server on my computer so I can refer to them all offline. I've been periodically pressings "get messages" which used to download messages 1000 at a time (I'm not sure why it doesn't continually sync with my inbox!) Though, sometimes it would download 2-3 at a time which was frustrating and fairly futile. Now, it's stopped downloading entirely. How do I keep syncing my inbox?

This is the third time I've lost all my passwords (and logins) since the beginning of the year. I had over 200 when I lost it the first time. I've entered over 75 since then and today I just lost those. Fortunately, I had a backup of my profile. The old "key4.db" and "logins.json" files I had didn't work, although they have a significant size. In fact, looking at the "logins.json" using VS Code I see the logins are there but they don't display in the "Settings > Privacy & Security". How can I get access to them when this happens again. I was able to restore the profile from several days ago so I'm not completely in trouble.  :-)

I successfully sent my last email on 26Oct21. Ever since,I cannot send email. I get the following message when I try to send: Sending of the message failed. The message could not be sent because connecting to Outgoing server (SMTP) mail.shaw.ca failed. The server may be unavailable or is refusing SMTP connections. Please verify that your Outgoing server (SMTP) settings are correct and try again.

I have tried everything suggested on this forum and other online help sites. One source suggested trying to ping my email server,and that failed as well. I tried temporarily reducing the TLS to 1.1,but that didn't help. I tried temporarily disabling my Windows antivirus and firewall,but that didn't work. I am at a loss on how to proceed,and am planning to take my desktop to a local computer repair shop to see if they can figure it out. Can you suggest anything that might help? Thanks very much!

When attempting to compose a Hotmail email, without provocation, the email will leave the screen altogether, landing in either 'draft' or 'sent'. If I'm replying to an email, the reply will disappear into draft or sent folders, and the original gets thrown into the archive folder (or some other folder). The auto-fill option has a tendency to not include vowels. Any help would be appreciated.

Seemingly randomly, when opening a new tab, FF freezes up completely.

This has only started happening today. After starting my PC, I opened up FF. Upon opening Dicord in a tab (3rd tab, YouTube and Twitter were previous and still open) and clicking on it while loading, it froze. A white line appeared at the top, and FF overlapped, and thus hid, my task bar. Waiting (5 min) did nothing, so I clicked and the "... is not responding" dialogue popped up, and I closed it.

Upon starting again, it restored the tabs that were previously open. I could swap between use them normally. However, when I opened a link in a new tab, it froze again.

After another restart, not even the new empty tab would load, freezing again, and every try afterwards.

Starting in troubleshooting mode or reseting did nothing (though I may not have waited long enough, an 'Old Firefox Data' folder was created and filled, but no window opened). I ran the installer again, which resulted in me having to redo some Addon settings, but worked fine for a while (~1h maybe?), before freezing again. A PC restart fixed it again for a longer while, but then it happened again, this time while trying to write this. Additionally, there was a freeze while clicking into the Subject field here, after which the even the new tabs froze again.

Another PC restart seems to have allowed me to use FF again, while I tipped this on my phone.

Hardware acceleration is off, History deletes every time I close FF, Addons on or off don't seem to matter. CPU and RAM aren't even near fully used. Drivers are up to date, Windows as well. (Running a System File Check right now, as I have upgraded to Win10 only a few days ago, although I was able to use FF during those days without issue, and the PC has been shut down in between as well. The SFC said it found and repaired files, though it didnt say anything other than that, so that might just be a "We found no issues and fixed those." translation kinda thing.)

I really don't know what else to do.