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I currently use Outlook as an e-mail client & wish to change to Thunderbird. However when I try to get set-up & after entering my e-mail address & password for that e-mail server, I get an error message saying the following; "Unable to log in at server. Probably wrong configuration, username or password." The problem is that my user name & password are correct! Please advise.

Last week, my settings for NetZero were okay, and downloading email normally. This week, it tells me "The server does not support the selected authentication method". I check in Account/Server settings, and find that the settings are exactly what they should be according to NetZero's suggested settings for Thunderbird. Is it safe to assume that if the password had changed (it didn't) that it would tell me specifically that the password was wrong?

My Thunderbird version is 100.0b1. I recall there was a place to find issues specifically related to beta versions, but I can't find it. Probably using the wrong search terms.

Server is pop.netzero.net (same as NetZero says to use, port 995 for Thunderbird) Connection security is set to SSL/TLS (Netzero says use SSL)

I'm using the Gmail SMTP, so that shouldn't be an issue.

Any idea why this would pop up over the last week?

Thanks, Bill

I am unable to get into my Thunderbird email. I keep getting this error message:

error: platform version '91.7.0' is not compatible with minVersion > = 91.8.0 maxVersion < 91.8.0

I am able to get my email from my phone, but I have many very important emails in saved folders on Thunderbird that I need to get to.

I thought maybe I need to download Thunderbird again, but I am afraid I will lose all my saved emails. Is this correct?

Please advise.

Thank you!

Hi, I have 3 gmail accounts and after my PC crashed I can't restore my emails at all. When I try it says "Incoming server already exists". Sometimes it says my Java is disconnected and I don't know how to check it. Please help, Kind regards, Nnick.

on my Win10 64b system the FF browser keeps the tabs visible after the last 99.0.1 update. i didn't make any changes to the browser after that update that i can recall. thx!

When I click on a "mailto" link, Firefox (my default browser) opens a new tab, then immediately close that tab without waiting for my to interact with it. No draft email is created. I see that other users have reported this behavior in the past, and I've tried the suggested remedies without success. Specifically, I ran Malwarebytes, and it found no threats. I then started Firefox (on the Mac) via the Option key (to start it without ad-ons), and that does not change the behavior. I'm on ver 99.0.1 of FF, which is up to date as of 4/20/2022 (today). My Mac OS is also up to date (ver 12.3.1). My Mac is a 2021 MacBookPro with the Apple M1 Pro chip. I use gmail. OTHER BROWSER (like Safari and Chrome) can open "mailto" links in a new tab in FF (which is my default browser, and used for mailto links) just fine! Here is an example of the URL that I see in a new FF tab opened via Chome: https://mail.google.com/mail/u/0/?fs=1&tf=cm&source=mailto&su=Cover+of+the+River+Journal&to=Steve+Mones%3Cstevenmones@optonline.net%3E Any help would be appreciated. - Thanks, Jim

If I have Mozilla Firefox open for a period of time, if posting a link, or refreshing it's as if there is no internet connection.

Web links in other tabs have no problem, only Tumblr.

Closing out the tab which Tumblr is in and opening a new tab and inserting the link produces the same result as if there's no internet connection.

The only way so far to rectify the problem is to close out Firefox, then restart. There also seems to be a delay in Firefox closing. When I click on the Firefox icon to open it, a pop-up appears that Firefox is already running, would you like to close it?

Sorry but I am at a loss but have this detail but no email to send it to. Keeps on saying timed out or STTARTL is a problem. Tried Downloading Mozilla, updateing, cleaning birdcage etc etc Many thanks Alan Jones Application Basics Name Thunderbird Version 91.8.0 Build ID 20220401203107 Distribution ID Update Folder C:\ProgramData\Mozilla\updates\D78BF5DD33499EC2 Update History Update Channel release User Agent Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.8.0 OS Windows_NT 10.0 19044 Application Binary C:\Program Files\Mozilla Thunderbird\thunderbird.exe Profile Folder (Local drive) Build Configuration about:buildconfig Memory Use about:memory Performance about:performance Registered Service Workers about:serviceworkers Third-party Modules about:third-party Launcher Process Enabled Multiprocess Windows 0/0 Fission Windows 0/0 Disabled by default Remote Processes 3 Enterprise Policies Inactive Google Location Service Key Missing Google Safebrowsing Key Missing Mozilla Location Service Key Missing Safe Mode false Profiles about:profiles Telemetry Data about:telemetry Mail and News Accounts ID Incoming server Outgoing servers Name Connection security Authentication method Name Connection security Authentication method Default? account2 (none) Local Folders None Normal password account6 (imap) outlook.office365.com:993 SSL/TLS Normal password smtp.office365.com:465 SSL/TLS Normal password true account8 (imap) outlook.office365.com:993 SSL/TLS Normal password smtp.office365.com:465 SSL/TLS Normal password true account9 (imap) imap.ionos.co.uk:993 SSL/TLS Normal password smtp.ionos.co.uk:465 SSL/TLS Normal password true account10 (imap) imap.mail.yahoo.com:993 SSL/TLS OAuth2 smtp.mail.yahoo.com:587 STARTTLS Normal password true Calendar Settings Home Name Value Name Type storage Disabled Username URI Refresh Interval Read-only Suppress Alarms Cache Enabled iMIP Identity id3 iMIP Disabled iMIP Account Organiser Id Force Email Scheduling Popup Alarms Supported Alarms on Invitation Supported Max Alarms Per Event Attachment Supported Max Categories Privacy State Supported Priority Supported true Event Supported Task Supported Local Time Supported UTC/GMT Supported Auto-Scheduling Supported Crash Reports for the Last 3 Days Report ID Submitted

All Crash Reports (including 1 pending crash in the given time range) Remote Processes Type Count Web Content 2 / 8 GPU 1 Add-ons Name Type Version Enabled ID British English Dictionary (Marco Pinto) dictionary 3.0.7 true marcoagpinto@mail.telepac.pt Amazon.co.uk extension 1.1 true amazon@search.mozilla.org Bing extension 1.0 true bing@search.mozilla.org Chambers (UK) extension 1.0 true chambers-en-GB@search.mozilla.org DuckDuckGo extension 1.0 true ddg@search.mozilla.org Google extension 1.0 true google@search.mozilla.org Wikipedia (en) extension 1.0 true wikipedia@search.mozilla.org English (GB) Language Pack locale 91.0buildid20211020014537 true langpack-en-GB@thunderbird.mozilla.org Emoji extension 1.91.8 false emoji@ganss.org Manually sort folders extension 2.1.2 false tbsortfolders@xulforum.org Security Software Type Name Antivirus AVG Antivirus;Malwarebytes Antispyware Firewall AVG Antivirus Graphics Features Compositing WebRender (Software D3D11) Asynchronous Pan/Zoom wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled; smooth pinch-zoom enabled WebGL 1 Driver WSI Info EGL_VENDOR: Google Inc. (Intel) EGL_VERSION: 1.5 (ANGLE 2.1.15727 git hash: 23851a53779d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_display_semaphore_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_KHR_create_context_no_error EGL_KHR_reusable_sync EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_device_query EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_platform_angle_d3d11on12 EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control IsWebglOutOfProcessEnabled: 1 WebGL 1 Driver Renderer Google Inc. (Intel) -- ANGLE (Intel, Intel(R) HD Graphics Direct3D11 vs_4_0 ps_4_0, D3D11-8.15.10.2900) WebGL 1 Driver Version OpenGL ES 2.0.0 (ANGLE 2.1.15727 git hash: 23851a53779d) WebGL 1 Driver Extensions GL_ANGLE_base_vertex_base_instance GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_get_serialized_context_string GL_ANGLE_get_tex_level_parameter GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_EGL_image_external_wrap_modes GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_label GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_draw_elements_base_vertex GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_multisampled_render_to_texture GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_rgtc GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_no_error GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_EAC_R11_signed_texture GL_OES_compressed_EAC_R11_unsigned_texture GL_OES_compressed_EAC_RG11_signed_texture GL_OES_compressed_EAC_RG11_unsigned_texture GL_OES_compressed_ETC2_RGB8_texture GL_OES_compressed_ETC2_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_RGBA8_texture GL_OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture GL_OES_compressed_ETC2_sRGB8_alpha8_texture GL_OES_compressed_ETC2_sRGB8_texture GL_OES_depth24 GL_OES_depth32 GL_OES_draw_elements_base_vertex GL_OES_element_index_uint GL_OES_fbo_render_mipmap GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_texture_stencil8 GL_OES_vertex_array_object GL_WEBGL_video_texture WebGL 1 Extensions ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_rgtc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_fbo_render_mipmap OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context WebGL 2 Driver WSI Info - WebGL 2 Driver Renderer WebGL creation failed:

• tryANGLE (FEATURE_FAILURE_EGL_NO_CONFIG)
• Exhausted GL driver options. (FEATURE_FAILURE_WEBGL_EXHAUSTED_DRIVERS)

WebGL 2 Driver Version - WebGL 2 Driver Extensions - WebGL 2 Extensions - Direct2D true Target Frame Rate 60 DirectWrite true (10.0.19041.1566) GPU #1 Active Yes Description Intel(R) HD Graphics Vendor ID 0x8086 Device ID 0x0046 Driver Version 8.15.10.2900 Driver Date 11-26-2012 Drivers igdumd64 igd10umd64 igdumdx32 igd10umd32 Subsys ID 03701025 RAM 0 GPU #2 Active No RAM 0 Diagnostics AzureCanvasBackend direct2d 1.1 AzureCanvasBackend (UI Process) skia AzureContentBackend skia AzureContentBackend (UI Process) skia AzureFallbackCanvasBackend (UI Process) skia CMSOutputProfile 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Display0 1366x768@60Hz : Intel(R) HD Graphics DisplayCount 1 HardwareStretching both=0 window-only=0 full-screen-only=0 none=1 error=0 GPUProcessPid 16168 ClearType Parameters Gamma: 1.8 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 Decision Log HW_COMPOSITING available by default D3D11_COMPOSITING available by default DIRECT2D available by default D3D11_HW_ANGLE available by default GPU_PROCESS available by default WEBRENDER available by default disabled by env: Not qualified WEBRENDER_QUALIFIED available by default denied by env: Not on allowlist WEBRENDER_COMPOSITOR available by default unavailable by runtime: No DirectComposition usage WEBRENDER_PARTIAL available by default WEBRENDER_SHADER_CACHE available by default unavailable by runtime: WebRender disabled WEBRENDER_OPTIMIZED_SHADERS available by default unavailable by runtime: WebRender disabled WEBRENDER_ANGLE available by default WEBRENDER_DCOMP_PRESENT available by default unavailable by runtime: Requires WebRender WEBRENDER_SOFTWARE available by default OMTP disabled by default: Disabled by default WEBGPU disabled by default: Disabled by default blocked by runtime: WebGPU can only be enabled in nightly Media Audio Backend wasapi Max Channels 2 Preferred Sample Rate 48000 Roundtrip latency (standard deviation) 46.41ms (2.83) Output Devices Name Group Vendor State Preferred Format Channels Rate Latency Speakers (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_10250370&REV_1000\4&3a2c1b&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Input Devices Name Group Vendor State Preferred Format Channels Rate Latency Stereo Mix (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_10250370&REV_1000\4&3a2c1b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_10250370&REV_1000\4&3a2c1b&0&0001 Disabled None default: F32LE, support: S16LE F32LE 0 default: 0, support: 0 - 0 0 - 0 Microphone (Realtek High Definition Audio) HDAUDIO\FUNC_01&VEN_10EC&DEV_0272&SUBSYS_10250370&REV_1000\4&3a2c1b&0&0001 Enabled All default: F32LE, support: S16LE F32LE 2 default: 48000, support: 48000 - 48000 144 - 480 Environment Variables Name Value MOZ_CRASHREPORTER_DATA_DIRECTORY C:\Users\Isabel\AppData\Roaming\Thunderbird\Crash Reports MOZ_CRASHREPORTER_EVENTS_DIRECTORY C:\Users\Isabel\AppData\Roaming\Thunderbird\Profiles\ceaci5v2.default\crashes\events MOZ_CRASHREPORTER_PING_DIRECTORY C:\Users\Isabel\AppData\Roaming\Thunderbird\Pending Pings MOZ_CRASHREPORTER_RESTART_ARG_0 C:\Program Files\Mozilla Thunderbird\thunderbird.exe MOZ_CRASHREPORTER_STRINGS_OVERRIDE C:\Program Files\Mozilla Thunderbird\crashreporter-override.ini MOZ_SAFE_MODE_RESTART 1 Important Modified Preferences Name Value browser.cache.disk.amount_written 502749 browser.cache.disk.capacity 1048576 browser.cache.disk.filesystem_reported 1 browser.search.region GB extensions.lastAppVersion 91.8.0 font.internaluseonly.changed true font.name.monospace.el Consolas font.name.monospace.x-cyrillic Consolas font.name.monospace.x-unicode Consolas font.name.monospace.x-western Consolas font.name.sans-serif.el Calibri font.name.sans-serif.x-cyrillic Calibri font.name.sans-serif.x-unicode Calibri font.name.sans-serif.x-western Verdana font.name.serif.el Cambria font.name.serif.x-cyrillic Cambria font.name.serif.x-unicode Cambria font.name.serif.x-western Cambria font.size.fixed.el 14 font.size.fixed.x-cyrillic 14 font.size.fixed.x-unicode 14 font.size.fixed.x-western 14 font.size.variable.el 17 font.size.variable.x-cyrillic 17 font.size.variable.x-unicode 17 font.size.variable.x-western 14 gfx.crash-guard.d3d11layers.appVersion 91.7.0 gfx.crash-guard.d3d11layers.deviceID 0x0046 gfx.crash-guard.d3d11layers.driverVersion 8.15.10.2900 gfx.crash-guard.d3d11layers.feature-d2d true gfx.crash-guard.d3d11layers.feature-d3d11 true gfx.crash-guard.status.d3d11layers 2 gfx.crash-guard.status.wmfvpxvideo 2 gfx.crash-guard.wmfvpxvideo.appVersion 91.8.0 gfx.crash-guard.wmfvpxvideo.deviceID 0x0046 gfx.crash-guard.wmfvpxvideo.driverVersion 8.15.10.2900 idle.lastDailyNotification 1650449069 layers.mlgpu.sanity-test-failed false media.gmp.storage.version.observed 1 media.hardware-video-decoding.failed false network.cookie.cookieBehavior 3 network.cookie.prefsMigrated true network.predictor.cleaned-up true network.trr.blocklist_cleanup_done true places.database.lastMaintenance 1650120069 places.history.enabled false places.history.expiration.transient_current_max_pages 112348 privacy.donottrackheader.enabled true privacy.purge_trackers.date_in_cookie_database 0 privacy.purge_trackers.last_purge 1650449069156 security.enterprise_roots.enabled true security.remote_settings.crlite_filters.checked 1637338651 security.remote_settings.intermediates.checked 1637338651 security.sandbox.content.tempDirSuffix {9e57fa33-a6cd-4ec3-b8f9-b1947dad3bf9} security.sandbox.plugin.tempDirSuffix {9910efed-9624-4772-b150-f0843529db3e} signon.importedFromSqlite true storage.vacuum.last.index 1 storage.vacuum.last.places.sqlite 1650120068 ui.osk.debug.keyboardDisplayReason IKPOS: Touch screen not found. Important Locked Preferences Name Value fission.autostart.session false Places Database Integrity Accessibility Activated false Prevent Accessibility 0 Accessible Handler Used true Accessibility Instantiator Library Versions Expected minimum version Version in use NSPR 4.32 4.32 NSS 3.68.3 3.68.3 NSSSMIME 3.68.3 3.68.3 NSSSSL 3.68.3 3.68.3 NSSUTIL 3.68.3 3.68.3 Sandbox Content Process Sandbox Level 0 Effective Content Process Sandbox Level 1 Win32k Lockdown State for Content Process Win32k Lockdown disabled -- Preference not set Startup Cache Disk Cache Path C:\Users\Isabel\AppData\Local\Thunderbird\Profiles\ceaci5v2.default\startupCache\startupCache.8.little Ignore Disk Cache true Found Disk Cache on Init false Wrote to Disk Cache true Internationalisation & Localisation Application Settings Requested Locales ["en-GB","en-US"] Available Locales ["en-US","en-GB"] App Locales ["en-GB","en-US"] Regional Preferences ["en-GB"] Default Locale "en-US" Operating System System Locales ["en-GB"] Regional Preferences ["en-GB"] Remote Debugging (Chromium Protocol) Accepting Connections false URL Printing Troubleshooting Modified print settings Name Value print_printer Canon TS6300 series print.more-settings.open true print.printer_Canon_Bubble-Jet_BJC-3000.print_bgcolor false print.printer_Canon_Bubble-Jet_BJC-3000.print_bgimages false print.printer_Canon_Bubble-Jet_BJC-3000.print_duplex 0 print.printer_Canon_Bubble-Jet_BJC-3000.print_edge_bottom 0 print.printer_Canon_Bubble-Jet_BJC-3000.print_edge_left 0 print.printer_Canon_Bubble-Jet_BJC-3000.print_edge_right 0 print.printer_Canon_Bubble-Jet_BJC-3000.print_edge_top 0 print.printer_Canon_Bubble-Jet_BJC-3000.print_footercenter print.printer_Canon_Bubble-Jet_BJC-3000.print_footerleft &PT print.printer_Canon_Bubble-Jet_BJC-3000.print_footerright &D print.printer_Canon_Bubble-Jet_BJC-3000.print_headercenter &T print.printer_Canon_Bubble-Jet_BJC-3000.print_headerleft print.printer_Canon_Bubble-Jet_BJC-3000.print_headerright print.printer_Canon_Bubble-Jet_BJC-3000.print_in_color true print.printer_Canon_Bubble-Jet_BJC-3000.print_margin_bottom 0.5 print.printer_Canon_Bubble-Jet_BJC-3000.print_margin_left 0.5 print.printer_Canon_Bubble-Jet_BJC-3000.print_margin_right 0.5 print.printer_Canon_Bubble-Jet_BJC-3000.print_margin_top 0.5 print.printer_Canon_Bubble-Jet_BJC-3000.print_orientation 0 print.printer_Canon_Bubble-Jet_BJC-3000.print_page_delay 50 print.printer_Canon_Bubble-Jet_BJC-3000.print_paper_height 297 print.printer_Canon_Bubble-Jet_BJC-3000.print_paper_id 9 print.printer_Canon_Bubble-Jet_BJC-3000.print_paper_size_unit 1 print.printer_Canon_Bubble-Jet_BJC-3000.print_paper_width 209.9 print.printer_Canon_Bubble-Jet_BJC-3000.print_resolution 360 print.printer_Canon_Bubble-Jet_BJC-3000.print_reversed false print.printer_Canon_Bubble-Jet_BJC-3000.print_scaling 1 print.printer_Canon_Bubble-Jet_BJC-3000.print_shrink_to_fit true print.printer_Canon_Bubble-Jet_BJC-3000.print_to_file false print.printer_Canon_Bubble-Jet_BJC-3000.print_unwriteable_margin_bottom 20 print.printer_Canon_Bubble-Jet_BJC-3000.print_unwriteable_margin_left 14 print.printer_Canon_Bubble-Jet_BJC-3000.print_unwriteable_margin_right 14 print.printer_Canon_Bubble-Jet_BJC-3000.print_unwriteable_margin_top 12 print.printer_Canon_Inkjet_S200.print_bgcolor false print.printer_Canon_Inkjet_S200.print_bgimages false print.printer_Canon_Inkjet_S200.print_duplex -437918235 print.printer_Canon_Inkjet_S200.print_edge_bottom 0 print.printer_Canon_Inkjet_S200.print_edge_left 0 print.printer_Canon_Inkjet_S200.print_edge_right 0 print.printer_Canon_Inkjet_S200.print_edge_top 0 print.printer_Canon_Inkjet_S200.print_evenpages true print.printer_Canon_Inkjet_S200.print_footercenter print.printer_Canon_Inkjet_S200.print_footerleft &PT print.printer_Canon_Inkjet_S200.print_footerright &D print.printer_Canon_Inkjet_S200.print_headercenter 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print.printer_Canon_Inkjet_S200.print_shrink_to_fit true print.printer_Canon_Inkjet_S200.print_to_file false print.printer_Canon_Inkjet_S200.print_unwriteable_margin_bottom 0 print.printer_Canon_Inkjet_S200.print_unwriteable_margin_left 0 print.printer_Canon_Inkjet_S200.print_unwriteable_margin_right 0 print.printer_Canon_Inkjet_S200.print_unwriteable_margin_top 0 print.printer_Canon_MG5300_series_Printer_WS.print_bgcolor false print.printer_Canon_MG5300_series_Printer_WS.print_bgimages false print.printer_Canon_MG5300_series_Printer_WS.print_duplex -437918235 print.printer_Canon_MG5300_series_Printer_WS.print_edge_bottom 0 print.printer_Canon_MG5300_series_Printer_WS.print_edge_left 0 print.printer_Canon_MG5300_series_Printer_WS.print_edge_right 0 print.printer_Canon_MG5300_series_Printer_WS.print_edge_top 0 print.printer_Canon_MG5300_series_Printer_WS.print_evenpages true print.printer_Canon_MG5300_series_Printer_WS.print_footercenter 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TWhat does the message "the exception unkown software exception (Oxc0000409) occurred n the app at location 0x013177d8. Click to terminate programme. What does it mean? thanks for help

Recently i've noticed alot of failed to send messages in the inbox and its still comming, i havent sent any emails from the address and i was wondering how do i stop the failed messages.

I think this happened after the recent update to 91.7.0, may have been 91.6.0. I lost, at a minimum, an entire folder. Doing a filtered key word search, Thunderbird shows that the folder, thus the e-mails in in that folder, are in Account NONE. How do I access this account so I can move the e-mails back where they belong? C:\Users\3TIER\AppData\Roaming\Thunderbird\Profiles does NOT show a "None" profile in any of the sub-folders

I've been a power user of Thunderbird for many years now, and this is the first time I've come across this issue.

Suddenly yesterday, without warning, the display of messages in my Inbox have vanished.

The mail items are still there. When I click or use my arrow buttons to move up or down, the preview display pane correctly shows the emails.

When I reply, the emails look normal as well.

Other folders render correctly. It's just the Inbox.

I restarted the program, then shut down and rebooted my laptop. Has not resolved the issue.

More info:

 Application Basics

   Name: Thunderbird
   Version: 91.8.1
   Build ID: 20220413002405
   Distribution ID:

   Update Channel: release
   User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.15; rv:91.0) Gecko/20100101 Thunderbird/91.8.1
   OS: Darwin 21.3.0 Darwin Kernel Version 21.3.0: Wed Jan  5 21:37:58 PST 2022; root:xnu-8019.80.24~20/RELEASE_ARM64_T6000
   Rosetta Translated: false

   Multiprocess Windows: 0/0
   Fission Windows: 0/0
             Disabled by default
   Remote Processes: 1
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false

 Mail and News Accounts

   account2:
     INCOMING: account2, , (pop3) mail.firecrackerpr.com:110, 0, passwordCleartext
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true

Up until March 23 I was able to send Bcc to several people. Yesterday I tried to send Bcc and I get the message "Sending of the message failed.

The message could not be sent using Outgoing server (SMTP) outbound.att.net for an unknown reason. Please verify that your Outgoing server (SMTP) settings are correct and try again." I have checked my outgoing settings and nothing has changed. Even just trying to send to one person with Bcc doesn't work. The mail will go if I use the To: I have two Thunderbird mail accounts and they both give me the same message when sending Bcc. I use Yahoo mail. sbcglobal.net. I have tried deleting the password and when I tried to send the mail it asked for my password. After submitting it I still have the same problem. I even tried changing the SMTP settings. No luck there. I tried the trouble shooting mode and that didn't work. I've tried searching for a solution but didn't have any luck. I'm hoping to get some help on the support site. Thanks for any help.

I got a surprise in TB email this week. When I'm writing a message, the Edit function appears to be corrupted both when I click Edit and when I click on the text I want to edit. No cut, paste, etc. functions appear anymore. What happened? How do I fix this?

Thanks for last message you sent via "no-repy".

You ask me questions in those e-mails, but I can't reply.

The last had a lot of if you are running this ..... then this ....

I'm not using Windows XP or Vista!!!

I keep my software up to date.

Well, I guess I have to part from Mozilla. For a long while it was so good, but lately ...

Hello Whenever I start a download, it immediately crashes, no matter what you do all downloads fail. Tried solutions that didn't work:

• refresh ff,
• delete profiles,
• uninstall + reinstall.

1. Some of my emails display BLANK content when opened; since Thunderbird updated with 91.8.0 to my Windows 11 64bit. The header displays correctly but the view screen is blank. I've tried troubleshooting in safemode and disabled any add ons, reset all the display controls and restarted with no success to resolve the problem. I've tried different view modes, Original, Simple HTML and Plain text and still get nothing showing. I've tried to copy the blank screen to clipboard to try different color modes with no luck. Not a problem of White on White text. The message is in there when I check the Message Source, but it does not display in the view. However the original mail does display correctly on my browser when viewed on my ATT email account which forwards to Thunderbird on my computer.

ODD Solution: i just noticed that when I move the email with the BLANK content to TRASH, then that content does display correctly! Then I can move that email back to my INBOX and it displays there correctly. Isn't that crazy? Ha,ha, the quirks of computers are like quarks in quantum mechanics with random results.

2. Some of my email content is displayed under the WRONG HEADER. The email content displayed under the wrong header is usually the content from the prior message. For example I get an email from CVS ok. Then my next Email is from Citibank, but that email displays the content from the prior CVS email. No solution to that as of yet. Are these BUGS in the new release 91.8.0?

TB has been working for years with 2 gmail IMAP accounts and Google calendar. TB has just updated to 91.8 and the gmails and calendar stopped working. I deleted the stored passwords, started TB in troubleshooter mode and re-entered the google passwords.

Google calendar is now working but the 2 gmail accounts still don't work.

I deleted one of the accounts from TB and re created from scratch. Account creation fails with

 Unable to log in at server. Probably wrong configuration username or password.

The other gmail account which I haven't deleted comes up with an authorisation error after entering the google password and allowing access.

I have checked that TB cookies are allowed and javascript is enabled.

I have run out of things to try.

What I don't understand is the calendar is working but gmail isn't even though they use the same Google account and password (and Oauth2).

I am using the latest Thunderbird 91.8.0.8126 and latest Firefox 99.0.1.8136. I am having the same issue as reported in these posts:

https://support.mozilla.org/en-US/questions/1343530 https://support.mozilla.org/en-US/questions/1344530 https://support.mozilla.org/en-US/questions/1350244.

I have 5 Gmail accounts that I manage for different family members. All accounts in Thunderbird access Gmail via IMAP, and are configured to login with OAuth2.

This week, Google removed Thunderbird access from 2 of the accounts, I do not know why. When I login to the accounts via the web in Firefox, Thunderbird was no longer listed under their 3rd party access. The other 3 accounts are fine.

1 of the accounts does not have 2FA enabled. I was able to re-login with Thunderbird when prompted, and I was presented with a window to grant Thunderbird access, which worked, no problem. So Thunderbird's browser was clearly recognized.

But the other account does have 2FA enabled, and that is where the problem lies. Thunderbird prompts for login, and the username and password are accepted, but when I enter the 2FA verification code, Thunderbird presents a window saying "Your browser is not supported anymore. Please update to a more recent one." (https://bugzilla.mozilla.org/show_bug.cgi?id=1677845). There is no option presented to grant access to Thunderbird. Yet, the verification did work, because my primary email receives notification that the account was logged in from a new device.

For the record, the failing 2FA account is managed by Family Link (the other non-2FA account is not). According to https://support.google.com/mail/thread/127545584/, such accounts cannot login to email clients. But that has never been a problem before, and 1 of the other still-working accounts in Thunderbird is also managed by Family Link and works just fine, so that can't be the culprit.

Also, I do have AVG installed with Email Shield enabled, but disabling that makes no difference.

Thunderbird's UserAgent is "Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:91.0) Gecko/20100101 Thunderbird/91.8.0". And yes, cookies are enabled in both Thunderbird and Firefox.

Is there a way to get Thunderbird to use Firefox properly for Gmail login, instead of its own integrated browser?