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I have saved relevant e mails to local folders in my Thunderbird account on my Applemac. I opened up Thunderbird on my MacBook and downloaded my Thunderbird account but it did not copy those local folders, merely 1 empty folder. Without these also shown in my Thunderbird account when I am away from home, I cannot see those records. I am struggling to find a solution. Are you able to help please? Alan Dowler

Thunderbird causes my machine to 'hang' from time to time,

1. often for up to a second and usually a number of times in quick succession on each ocasion. Sometimes this happens frequently - say every 5 or 10 minutes - sometimes only after an hour or more since the past occurrance.

2. My machine hangs completely - nothing will work, mouse, keyboard, sound, other apps etc. If I happen to be typing (into any app - including Thunderbird - when this happens, input ceases, the cursor freezes and - if the problem persists for a second or two, Windows reports "[app] is not responding"

3. I cannot be certain, but I believe the problem occurs whilst messages are being retrieved.

This is a very serious problem as it means that I can never leave TB running as the problems it causes are not acceptable.

4. This means I cannot deal with incoming messages without periodically re-starting TB - which is an utter PIA.

I am running Win 11 Professional on a 2-year old machine with 64 Gb of memory. I have run TB in Troubleshoot mode, I have confirmed that the problem occurs regardless or whatever other apps are running (or none) and I have proven conclusively that no other app causes any kind of similar problem.

Looking forward yto hearing if others have had the same issue and what can be done about it.

Thunderbird just updated and the next time I opened it all of the folders I created and the emails I'm storing within them are missing. I found my profile as directed. I'm not sure if I have a backup of it. I've included the screenshot as you ask for. I know that those folders and emails are there as I was playing around with the the 3 lines > View and when I moved between the different choices I saw my folders/emails are all in there.

Any assistance you can provide is appreciated!

Hello. I am trying to add a new provider, which means adding a new account. When I click "Add new account" it takes me to a page that asks me to enter my existing account. Does this mean the currently running account or the new account?

I have Thunderbird on the old computer. For twenty+ years I have read the instructions for moving it to the new computer. i cannot understand/am not at all confident in my ability AND I have only ONE keyboard/mouse. I have to move it from one computer to the other to operate them.

Right now all email is on the old computer, no email is on the new computer. No email has ever been on my cellular telephone. One set of periforals - keyboard/mouse.

I DO have the Bravura, the Plugable transfer cable and accompanying software, and many other things came across, but not the Thunderbird.

I want to do the move/installation correctly so that not one stored email is lost or corrupted.

I need help.

This is absolutely insane. I set up a email account(also did about a year ago) and I can not get back to my mail. Why in gods name is it so difficult? I have multiple email accounts with most all the major email websites and this one is utterly impossible to use. I just keep ending up in the same spot with no information to help get out of the endless circle. I don't even know if I could find my way back to here. I will give you my email address to try and get something more constructive than the past two days. I want to make mozilla products my main users for all my different platforms to simplify my life but I am having my doubts about thunderbird. So far it is a useless time waster. I'm shocked that this is under the Mozilla name. I normally associate Mozilla with high quality, easy to use products. My goal is to have all the phones, tablets,laptops, and desktops operating on linux and mozilla. Thank you in advance. X@yahoo.com

(PII redacted by moderator)

Neither my wife nor I can access email on our respective PCs. This has been the case for four weeks. We can access email by our Android phones, but we really want to use our PCs. I've tried to resolve the problem and failed. Previous to this failure, I had an account with BT but this was transferred to EE. When I attempt to log in to my mail account, I receive the message "Could not connect ... :the connection was refused". I can also add is that in my Account settings, Outgoing Mail server I see a message "Connection to server mail.btinternet.com:465 failed."

My school email's storage and emails will expire end of today (June 30th, 11:59 PM EST). I accidentally thought the account would just be frozen at that time, but realized they would be deleting the account all together for universities alumni.

When I downloaded Thunderbird to transfer my emails, I'm logging in, but I'm getting prompted to log in to Microsoft rather than Gmail for some reason. The email should be Google Workspace. I'd love to know what's going on as I'm not sure and my school's IT support said it's a problem with Thunderbird as it should be gmail for me.

Anyone know of any fixes or suggestions?

I did Edit - Find - Search Messages and then Edit - Find- Global Search and searched for messages. Now all the e-mails in my Inbox disappeared. What can I do? Thank you.

Hi,

I need some help! Thunderbird used to have archive settings in which I could choose to save my e-mails locally in my archive folders with 1 file per 1 email and not everything that's in a folder saved to a single file.

How can I get this back? Is there some hidden settings that can be accessed to get it done?

I need every email in one file! I'm going nuts trying to sort years of e-mail duplicates. If I can have a file per message, then I can at least use my PC duplicate file program to compare file content and find the similar ones. But with everything of one folder in the same archive file I'll be cursed to have to manually go through thousands of e-mails by hand! So if there is a way to return the previous archive format (*wdseml files??, it seems?) then I want to know how to set that setting.

Alternatively a local folder duplicate e-mail cleaning tool? There used to be some but I couldn't get it to work now!

I need a filter on a message to FULLY FINISH before a next message starts to be filtered. The "help" (quotes because it's an abyssal crap) says that simply ending the filter with Stop Filter Execution does it - but that's simply NOT TRUE: calling a console program in the filter, I can see five DOS boxes opening at the same time with five messages matching, i.e. the filters on the next message DID NOT wait! So... what can I do??

All of the above is because I'm getting "Too many simultaneous connections on the server". I'd like to limit the concurrency, but it only seems to be possible in IMAP, while this connection is a POP. Why only IMAP??!

i have a problem in the connection we need to have remote session

• Client : Mozilla Thunderbird (version utilisée) • Serveur SMTP : smtp-mail.outlook.com • Port : 587 • Sécurité : SSL/TLS • Authentification : OAuth2 • Message d’erreur exact indiquant un timeout / échec de connexion SMTP • Confirmation que : o le compte fonctionne en webmail o le service Microsoft est accessible o le problème persiste malgré un changement de réseau (si testé)

I've been using Thunderbird for years at this point and it was fine, but then some time after the latest update I stopped getting new emails. I tried a bunch of random "solutions" I found on the internet and I don't remember exactly which one, but eventually I got the web portal to pop up, and it showed that I'm logged out of all my accounts (they all gmail, btw). Using this windows I was able to log back into one of them, but then it didn't popped up again to let me to log into others. For a day or so I was getting email from that one account I logged back into, but then again, suddenly, no new emails. I decided to just start over on a new profile and that's where things went from bad to worse. Now I can't even get past the initial logging process. It gives me "unable to log in at sever" over and over, no matter what I try. I tried a bunch of different config suggestions, I tried the old school way of getting a device password, I've checked if localhost was running something - it wasn't. I tried uninstalling and reinstalling, installing an older esr version (I'm on Win10, thought maybe that has something to do with it) - same thing. Unable to log in at server. I can switch back to my old profile that doesn't get any emails anymore, I've backed it up, but what's the point. Kinda feeling screwed on all fronts here.

Also, whoever is replying to people on reddit with "thunderbird employee" badge, ghosted me after one message. Great support /sarcasm.

Version: latest (whatever auto updated updated to) and 140.8.1esr OS: win10. Mail provider: gmail.

Not sure if I picked the correct topic for this...

I had to reinstall Windows 11 on my PC as the old copy was corrupt to the point I could not install updates, even with Microsoft's help. Before I made the plunge, I used Tools -> Export to create a zip file on my D:. After installing Thuderbird on the rebuilt copy, I went to Tools -> Import to recover everything.

About 19% in, I received error "Import failed unexpectedly, more information may be available in the Error Console." I found the Error Console but don't know how top proceed.

Initial messages: module is not a constructor ExtensionCommon.sys.mjs:1679:15 EmptyDatabaseError: "blocklists/addons-bloomfilters" has not been synced yet Database.sys.mjs:19:5 NS_ERROR_ABORT: Password dialog canceled 2 MsgIncomingServer.sys.mjs:923:24

Messages at the bottom of the console: Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:781
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:772
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:745
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:354

ThunderbirdProfileImporter.sys.mjs:781:19 1785523577301 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577301 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577302 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722 1785523577325 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/1f64b615-ed65-4a65-8853-7bd3e3077b54/health/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577330 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577330 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523577331 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722 1785523577334 Toolkit.Telemetry WARN TelemetryStorage::_scanArchive - have seen this id before: 1f64b615-ed65-4a65-8853-7bd3e3077b54, overwrite: false pop3.server1.1: NetworkTimeoutError: a Network error occurred Pop3Client.sys.mjs:381:18 pop3.server1.1: SecurityError info: Pop3Client.sys.mjs:441:20 pop3.server1.1: SecurityError cert chain: imap.email.comcast.net; serial# 5F:F9:03:A2:A2:B8:A3:45:AE:17:FE:A1:C9:15:D6:45 <- Norton Web/Mail Shield Root; serial# 2F:61:CC:98:EC:34:F2:43:99:93:5B:E6:A0:A5:DF:E2 Pop3Client.sys.mjs:446:22 1785523697961 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/1f64b615-ed65-4a65-8853-7bd3e3077b54/health/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697961 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 1f64b615-ed65-4a65-8853-7bd3e3077b54: {"isTrusted":true} Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697962 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523697963 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523697963 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722 1785523947429 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/1f64b615-ed65-4a65-8853-7bd3e3077b54/health/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947429 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 1f64b615-ed65-4a65-8853-7bd3e3077b54: {"isTrusted":true} Log.sys.mjs:722 1785523947430 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/26c785ea-2226-4024-9b0e-cf44ce2860f7/first-shutdown/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 26c785ea-2226-4024-9b0e-cf44ce2860f7: {"isTrusted":true} Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/bc5b8fd6-8907-4169-9e98-2c732d265c20/main/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping bc5b8fd6-8907-4169-9e98-2c732d265c20: {"isTrusted":true} Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::_doPing - error making request to https://incoming-telemetry.thunderbird.net/submit/telemetry/01ee7ef8-942d-4fbd-a404-debd99ad5e4d/new-profile/Thunderbird/153.0.1/release/20260728090639?v=4: eUnreachable Log.sys.mjs:722 1785523947431 Toolkit.Telemetry ERROR TelemetrySend::sendPersistedPings - failed to send ping 01ee7ef8-942d-4fbd-a404-debd99ad5e4d: {"isTrusted":true} Log.sys.mjs:722

I have an image copy of my old installation. Can I simply locate the Thunderbird profile on the backup and restore it?

On T-Bird start up I'm given a list of (originally) four Profiles. Currently I only use Profile Three, but on start=up today it is not there. Doing the usual searches does not list it, only 'default', 'new user' and 'profile two'. Is there any way to recover it?

Until recently the folder pane could be sized or hidden via the double-headed arrowed cursor. Shortly after the 151.0.1 update this stopped working. All suggested solutions have not worked. A full uninstall (Revo Uninstall) and completely new profile has not fixed the problem. Folder pane only responds to the menu setting and is only Open/close but no sizing.

Thunderbird (actual version) is demanding constantly for caldav- and carddav authentications although the two mail accounts are deleted in Thunderbird. How can I get rid of these annoying messages?

As the topic says, the message list turned from the usual dark-mode look, to a full black background after updating to 151.0.

Was this an intentional change? How can I revert it?

One of my two outlook email accounts no longer appears in Thunderbird, which says it is authenticated but not connected. This happened suddenly. I can still get the messages by going onto outlook.com. How do I get it back on Thunderbird?