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I've gone through the various troubleshooting options over the last month or so and Firefox is still crashing constantly for me, even in Troubleshooting mode. The tabs crash when I'm using a Google Doc, YouTube, Discord, doesn't matter the site; I've submitted about 20 crash reports this morning alone and failed to submit several more:

https://crash-stats.mozilla.org/report/index/ced7bd3d-a768-4ada-a473-127fb0250827 https://crash-stats.mozilla.org/report/index/3886acf3-500e-406b-ab03-77b390250827 https://crash-stats.mozilla.org/report/index/bf00f2f0-4d1a-4364-b369-945170250827 https://crash-stats.mozilla.org/report/index/8568b66f-2058-45bd-a5aa-904540250827 https://crash-stats.mozilla.org/report/index/b651d050-ff74-40bd-ae42-1d4230250827 https://crash-stats.mozilla.org/report/index/b5e446ea-ed00-44cd-b68e-61dd80250827 https://crash-stats.mozilla.org/report/index/7febd586-de43-421a-b3c4-87f230250827 https://crash-stats.mozilla.org/report/index/bcc5ba90-f508-4349-aba1-e0baf0250827

Any help on this would be greatly appreciated!

A few days ago thunderbird started getting clunky and freezing intermittently for about 30-40 seconds each time. I decided to uninstall it and re-install. Now when I launch TB it freezes and will not load at all. Tried opening in safe mode and that didn't work. I have accessed my profile folder but didn't want to do anything until I asked. Its setup as IMAP and I've used it for years with the same settings and never had any issues. Any help would be appreciated.

I have experienced Mozilla Thunderbird 140 (or higher) esr (64-bit) running under Windows 11 suddenly freezing up during writing e-mails, particularly (but maybe not exclusively) when a file has been attached to that email (before it has been sent). Has anyone else experienced this, and are there any easy fixes? Thx.

2025-09 Cumulative Update for Windows 11 Version 24H2 for x64-based Systems (KB5065426) (26100.6584)

Since the Windows 11 Pro update (above) on September 9, I have been unable to compose a new email with Thunderbird. When "New Message" is selected, the new message window opens and is expected. The problem is that the new message window is non-responsive to any keys on the keyboard. The only way to close the window is to "ALT CTL DLT" to close that task. Any help provided will be appreciated.

Heya I just downloaded and supported Thunderbird as i was super excited for a new email client however it won't open at all. The icon bounces for a few minutes and then it crashes and needs a force quit. I attempted to open in troubleshoot mode but it didn't. I've restarted my Mac and still refuses to open. I also have uninstalled and redownloaded Thunderbird. I'm currently running Catalina 10.15.7 on a MacBook Pro (Mid 2015). Any help would be great. Thank you!

I had firefox for 5 years it worked great then I upgraded one day about a month ago and NOW I have had to Force Quit firefox 20 out of the last 30 days. engineers ??????????????????

Hi, I keep getting the following message when I try to excute Thunderbird on my Windows 11 desktop:

"Thunderbird is already running, but is not responding. The old Thunderbird process must be closed to open a new window."

I have gone off to Taskbar and looked for Thuderbird in the list of programs. It does not appear!

I have restarted my desk top, executed Thunderbird abd I get teh same message.

I have deleted Thunderbird from the desktop, shut down the PC. Restarted the PC and downloaded Thunderbird. I still get the same message when I execute it.

What else can I do about this?

Thank you

Hani

As a long time (more than 15 years) user of Thunderbird application, I regularly update this app on my computers (5 of them) running on MacOS, some on MacOS 10.15.7 and other on 14.7.6. Before the last update to TB 140.0.1esr, I was using the version 128.11.1esr on my computers without any issue. But, following the installation of TB 140.0.1esr on one of my computers running MacOS 10.15.7, I notice a strange behavior of the application: (1) the application was running slower than the previous version, (2) when I try to close the application, I receive the system message that this "application quit unexpectedly", (3) the diagnostic test of my system shows that the CPU time is used at about 35% by the TB application. I had to completely remove the TB 140.0.1esr and painfully reinstall the previous version (128.11.1esr), due to the corrupted user profile! Now the TB 128.11.1esr runs normally and required about 0.3% of CPU time. So it will be imperative to look upon the compatibility of TB 140.0.1esr with MacOS 10.15.7. I did not try to install this update to my Mac M2 machines, following my issues with Mac intel machines. Thanks for any reply, G.Roy

Hello, I have ran into issues with the file upload window in firefox locking the program. I am not quite sure if I have tried uploading anything since the last update a few days ago, but it happens regardless of the website I use. It basically just freezes up as soon as it opens the file explorer window. I tried on chrome with no issues so it doesn't seem to be a windows thing as far as I can tell. I restarted my pc to see if that would help, but with no luck. I opened up task manager when this was happening to check what was going on and firefox seemed to be stuck using almost all the ram on my system 15.7 out of 16gb.

Anyone have this issue occurring in the last few days? Any thoughts on how to fix?

Thanks for any help

142.0.1 (Build #2016110943), 179e4da8d58fdece16dcbf164c80199917a5946e GV: 142.0.1-20250827004350 AS: 142.0.1 OS: Android 15

Crashes contantly, all the time, after several minutes use it will suddenly disappear and lose everything, tabs, etc., but crash reports are never produced. When it happens the app seems to collapse into the right lower corner of the screen, like a balloon deflating. The Firefox has been uninstalled and reinstalled several times without effect. Why, and what to do about it ?

Thunderbird crashes as soon as it is brought up. Saves the following files on a thumb drive: Local Folders, Files, Inbox, and Mail. I have not deleted these files.

I have installed a new version. I have 3 email accounts and get authentication errors for each one. I also get the following errors, each in its own tab:

This www.googleapis.com page can’t be found

Black page for URL: https://analytics.languagetoolplus.com/matomo/piwik.php?idsite=22&rec=1&url=https%3A%2F%2Ffake%2F&action_name=dict_download%3Afailed&rand=1756227254746&apiv=1&res=1920x1080&_id=5295bc6f5210800d&_idts=1650411422&_idvc=972&e_c=Action&e_a=dict_download%3Afailed&e_n=NetworkError+when+attempting+to+fetch+resource.&dimension2=8.11.2&dimension3=false&dimension4=true&dimension5=en&dimension6=false&dimension7=undefined&dimension13=%7B%7D

{"error":{"localizedMessage":"not found","errorId":"NOT_FOUND","message":"not found"}} (3 tabs)

Welcome to Freedom - page for Thunderbird

Hi I have a problem since few weeks. When I try to reply to email and when I try to copy a fragment of the message below, the programme freezes and I have to restart it. Every attempt to copy a fragment of text when replying to an email causes the same thing to happen.

Hi guys,

I'll try to remain calm.

After trying around 20 different email apps to find one that does what I want (which isn't much anyway), I thought I'd try Thunderbird. I had used it many years ago and it was great. Not any more.

Every time I try to add an email account, it crashes. Here's what I've tried to fix it:

Disabled the Account Hub Started Thunderbird in Safe Mode Started Thunderbird in Troubleshoot Mode Created a new Thunderbird profile Checked the antivirus and firewall Gave Thunderbird permission to accept incoming connections Reinstalled Thunderbird twice Tried to manually set up the account offline Disabled hardware acceleration Forced the Profile Manager Manually removed the Account Hub entry from pref.js file Unchecked Thunderbird's access to Mac Contacts MacOS is up to date Created new user on Mac and started with clean install and obviously clean everything - it crashed.

No other mail program fails so spectacularly as Thunderbird. Has anyone got any idea as to what is going on.

Thanks,

Jimmy.

Program keeps crashing. I am running the latest version with windows 11. I have even ran in troubleshoot mode with everything disabled and still crashing. It wont even submit the crash report is says it failed. Here is the crash report it gives me.

AdapterDeviceID: 0x2f04 AdapterDriverVersion: 32.0.15.7700 AdapterSubsysID: 53221462 AdapterVendorID: 0x10de AvailablePageFile: 111550464 AvailablePhysicalMemory: 107212406784 AvailableVirtualMemory: 1379082240 BackgroundTaskMode: 0 BuildID: 20250911182516 CPUMicrocodeVersion: 0x12f ContentSandboxCapable: 1 ContentSandboxLevel: 7 ContentSandboxWin32kState: Win32k Lockdown enabled -- default value is true CrashTime: 1759277185 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758903744 LastStartupWasCrash: 0 LauncherProcessState: 0 ModuleSignatureInfo: {"Microsoft Windows":["edputil.dll","wtdccm.dll","OneCoreUAPCommonProxyStub.dll","winmmbase.dll","devobj.dll","d2d1.dll","directxdatabasehelper.dll","twinapi.appcore.dll","dataexchange.dll","textinputframework.dll","winsta.dll","windows.staterepositorycore.dll","ntasn1.dll","umpdc.dll","powrprof.dll","wininet.dll","dxgi.dll","BCP47mrm.dll","MrmCoreR.dll","msxml6.dll","wpnapps.dll","resourcepolicyclient.dll","msacm32.dll","wdmaud.drv","Windows.System.Launcher.dll","ntshrui.dll","OneCoreCommonProxyStub.dll","explorerframe.dll","AudioSes.dll","twinapi.dll","mscms.dll","Microsoft.Internal.WarpPal.dll","dcomp.dll","Bcp47Langs.dll","Windows.Globalization.dll","wscapi.dll","Windows.UI.Immersive.dll","Windows.UI.dll","dbgcore.dll","ktmw32.dll","wsock32.dll","usp10.dll","midimap.dll","msacm32.drv","cscapi.dll","linkinfo.dll","Windows.Security.Integrity.dll","xmllite.dll","MMDevAPI.dll","directmanipulation.dll","dbghelp.dll","DXCore.dll","WindowsCodecs.dll","dhcpcsvc.dll","npmproxy.dll","netprofm.dll","ntmarta.dll","winhttp.dll","CRYPTBASE.dll","dhcpcsvc6.DLL","srvcli.dll","iertutil.dll","windows.staterepositoryclient.dll","Windows.FileExplorer.Common.dll","rasadhlp.dll","FWPUCLNT.DLL","wshbth.dll","nlansp_c.dll","winrnr.dll","propsys.dll","dnsapi.dll","kernel.appcore.dll","profapi.dll","mswsock.dll","NapiNSP.dll","msasn1.dll","cfgmgr32.dll","winmm.dll","dwmapi.dll","ncrypt.dll","comctl32.dll","msimg32.dll","ondemandconnroutehelper.dll","netutils.dll","sspicli.dll","wtsapi32.dll","avrt.dll","DWrite.dll","version.dll","IPHLPAPI.DLL","policymanager.dll","thumbcache.dll","uxtheme.dll","winnsi.dll","bcrypt.dll","windows.storage.dll","nsi.dll","advapi32.dll","oleaut32.dll","ucrtbase.dll","win32u.dll","user32.dll","ws2_32.dll","ole32.dll","shell32.dll","SHCore.dll","kernel32.dll","setupapi.dll","combase.dll","clbcatq.dll","msvcp_win.dll","msctf.dll","rpcrt4.dll","crypt32.dll","KERNELBASE.dll","sechost.dll","shlwapi.dll","WinTypes.dll","wintrust.dll","imm32.dll","psapi.dll","gdi32.dll","gdi32full.dll","msvcrt.dll","bcryptPrimitives.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","rnp.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","gkcodecs.dll","nss3.dll","mozglue.dll"],"Gen Digital Inc.":["aswJsFlt.dll","snxhk.dll","aswhook.dll"],"Microsoft Windows Software Compatibility Publisher":["msvcp140.dll","VCRUNTIME140.dll"]} MozCrashReason: MOZ_RELEASE_ASSERT(!listElem->isInList()) Notes: FP(D10-L1000-W0000100-T01) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird QuotaManagerStorageIsNetworkResource: 0 RDDProcessStatus: Running ReleaseChannel: esr SafeMode: 1 SecondsSinceLastCrash: 201 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1759277044 SubmittedFrom: Client SystemMemoryUsePercentage: 21 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86","buildId":"20250911182516","version":"140.3.0","vendor":"Mozilla","displayVersion":"140.3.0esr","platformVersion":"140.3.0","xpcomAbi":"x86-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":130756,"virtualMaxMB":4096,"cpu":{"isWindowsSMode":false,"count":32,"cores":24,"pcount":16,"mcount":0,"ecount":16,"vendor":"GenuineIntel","name":"Intel(R) Core(TM) i9-14900K","family":6,"model":183,"stepping":1,"l2cacheKB":4096,"l3cacheKB":36864,"speedMHz":3187,"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"installYear":2025,"hasSuperfetch":true,"hasPrefetch":true,"name":"Windows_NT","version":"10.0","locale":"en-US","servicePackMajor":0,"servicePackMinor":0,"windowsBuildNumber":26100,"windowsUBR":6584},"hdd":{"binary":{"model":"CT4000MX500SSD1","revision":"M3CR045","type":"SSD"},"profile":{"model":"CT4000MX500SSD1","revision":"M3CR045","type":"SSD"},"system":{"model":"CT4000MX500SSD1","revision":"M3CR045","type":"SSD"}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"TargetFrameRate":60,"textScaleFactor":1,"adapters":[{"description":"NVIDIA GeForce RTX 5070","vendorID":"0x10de","deviceID":"0x2f04","subsysID":"53221462","RAM":12227,"driver":"C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumdx.dll C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll,C:\\WINDOWS\\System32\\DriverStore\\FileRepository\\nvmdsi.inf_amd64_60a4d8d99ec1f652\\nvldumd.dll","driverVendor":null,"driverVersion":"32.0.15.7700","driverDate":"7-14-2025","GPUActive":true}],"monitors":[{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.25,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.25,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false},{"screenWidth":3840,"screenHeight":2160,"defaultCSSScaleFactor":1.25,"contentsScaleFactor":1,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"webrender_software","hwCompositing":{"status":"blocked:FEATURE_FAILURE_COMP_SAFEMODE"},"gpuProcess":{"status":"available"},"webrender":{"status":"unavailable-in-safe-mode"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_ANGLE"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"unavailable:FEATURE_FAILURE_D3D11_NEED_HWCOMP"},"d2d":{"status":"unavailable:FEATURE_FAILURE_D2D_D3D11_COMP","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false,"sec":{"antivirus":["AVG Antivirus"],"antispyware":null,"firewall":["AVG Antivirus"]},"isWow64":true,"isWowARM64":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"locale":"en-US","intl":{"requestedLocales":["en-US"],"availableLocales":["en-US"],"appLocales":["en-US"],"systemLocales":["en-US"],"regionalPrefsLocales":["en-US"],"acceptLanguages":["en-US","en"]},"update":{"channel":"esr","enabled":true,"autoDownload":true,"background":true},"userPrefs":{"browser.cache.disk.capacity":1048576,"browser.search.region":"US","network.http.microsoft-entra-sso.enabled":false,"network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":7,"contentWin32kLockdownState":15},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null,"defaultSearchEngine":"google","defaultSearchEngineData":{"loadPath":"[app]google","name":"Google","submissionURL":"https://www.google.com/search?q="}},"profile":{"creationDate":17521},"addons":{"activeAddons":{},"theme":{"id":"default-theme@mozilla.org","blocklisted":false,"description":"Follow the operating system setting for buttons, menus, and windows.","name":"System theme — auto","userDisabled":false,"appDisabled":false,"version":"1.4.1","scope":4,"foreignInstall":false,"hasBinaryComponents":false,"installDay":18891,"updateDay":18891},"activeGMPlugins":{"dummy-gmp":{"version":"0.1","userDisabled":false,"applyBackgroundUpdates":1}}}} Throttleable: 1 TotalPageFile: 3964059648 TotalPhysicalMemory: 137108045824 TotalVirtualMemory: 4294836224 UptimeTS: 1403.44 User32BeforeBlocklist: 1 UtilityProcessStatus: Running Vendor: Mozilla Version: 140.3.0 Winsock_LSP: Hyper-V RAW : 2 : 34 : 1 : 1 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 1234191b-4bf7-4ca7-86e0-dfd7c32b5445

AF_UNIX : 2 : 1 : 1 : 0 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : a00943d9-9c2e-4633-9b59-0057a3160994 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD L2CAP [Bluetooth] : 2 : 32 : 1 : 256 : 0x20006 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US This report also contains technical information about the state of the application when it crashed.

143.1 updated onto my app this morning and now the app refuses to load. It opens for a second and sometimes begins to show the browsing interface and then it immediately crashes. All subsequent attempts to open the app have failed. I've deleted and reinstalled the app and restarted my phone and that has not fixed the issue.

I cannot start Thunderbird, because a message pops up, saying Thunderbird is still running and to shut it down first. I click the shutdown button, but it does not do a shutdown. I tried shutting it down with Task Manager, but that did not stop it. I tried turning the computer completely off and waiting 30 minutes, but that did not work.