Hi !
I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487
I'm also an existing long term user of both "NordVPN" and "NordPass".
Whe… (читать ещё)
Hi !
I'm a long term user of the "Firefox" browser. My Firefox User Nº is : 14634487
I'm also an existing long term user of both "NordVPN" and "NordPass".
When logging in to "Nordpass" this morning on my (new) MacBook Pro, I received a message in the App window stating that they were "ending support for my extension on 30th of September" and inviting me to "get the latest extension to continue using NordPass in a browser"
So, I bought a 2 year subscription for the extension 'NordPass Premium for Firefox'.
Nordpass has acknowledged this by email:
Quote :
"Thank you for your purchase
Here are the details of your order.
Item : NordPass: 2-year subscription
Price : £29.43/2 years
VAT 20% - £5.89
Total: £35.32/2 years"
In a 'Welcome' email sent by NordPass, I clicked on "Download NordPass which opened a Firefox 'Add-Ons' web-page for downloading the app named "NordPass Password Manager and Digital Vault" - but the only functioning button was 'REMOVE' !
I tried to 'Log In' at the top right corner of the page but I then became stuck in a continuous loop of picture identifications to prove I was not a robot ! It just went on and on !
I abandoned it for a while and, when I returned, the 'Robot check was gone but all my attempts to get the extension have failed !
I can't for the life of me find ANY means of downloading and installing the extension I've PAID FOR !
Whether this is all owing to a fault on the "NordPass" side or in the "Firefox" browser side is a mystery to me.
Either way, I'm sending this message to BOTH.
I've now given up trying to do it unaided.
PLEASE, could someone advise me how I can get my extension !!
If this isn't resolved quickly, I'll seek to have a refund of my £35.32 and will have seriously to consider leaving both "NordVPN" and "NordPass" and/or defecting from "Firefox" to the "Safari" browser.
I'm waiting eagerly to get this sorted.
Regards,
Ivor Mitackis