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I sometimes sell items on sites such as eBay. When I try to copy and paste the picture (from my Photos) is just a weird symbol. If I go to a different computer it works! If I go to a different browser it works! When I open a weather App the radar is all washed out with different colors. What's the issue?

I have a ton of email accounts in Thunderbird on Mac. I recently added a new account, and it constantly pops up the Authentication Required - Mozilla Thunderbird window. Below that it says: https://OURURL is requesting your username and password. The username and password are both stored in the passwords, and I don't get the password needed message, and can email and receive in between the annoying pop up.

I have this same issue on a new computer we just set up with other email addresses too, so I think it has to do with some automatic setting when adding a new account that happened in the most recent release. I do not get the authentication message for any of my older accounts.

I tried all the things I could find online - deleted and re-added account, deleted the password files in the profile folder, reset the startup cache, etc. I searched the support base, and can't find anything

We host our own email through cPanel. All the server settings are correct, or we wouldn't be able to use the email address at all.

As described, I (changes being intended as temporary) changed the maximal size for the sidebar to open upon hover. Only when, at that length, I try to revert the change, the sidebar closes before I can "grip" the edge of the sidebar to shrink its length.

My issue is not that I cannot fix this change. My issue is that my change isn't permenant. I followed the standard steps of "Right-click anywhere on Sidebar > select 'Customise Sidebar' in menu > let Sidebar collapse > in 'Customise Sidebar' panel deselect 'Expand sidebar on hover' option > close 'Customise Sidebar' panel > pick up the RH edge of now stationary Sidebar by hovering mouse until the 'gripper' symbol (double-headed arrow) appears... drag RH edge of Sidebar to desired new max-open width."

The issue is that, after doing this, the sidebar reverts to taking up half the screen once I re-enable "Expand sidebar on hover" and reversing the steps listed above.

Any help would be appreciated! I'd rather not have to re-install.

Hello,

The new August 10 release tags every message in red when it's clicked on.

Now the messages I DID tag don't stand out because they're all red. I cannot find anything in Manage Tags to undo it tagging every message to no avail.

How do I stop every message from being tagged red on its own?

Thanks, Theresa

For a few days I'm having trouble with Asana mails (notification mails informing me about replies, comments, etc).

Clicking on the mail to view it freezes Thunderbird for a good 5 seconds while one CPU core spins at 100%. This only happens with Asana mails (or at least I haven't found any other problematic senders).

I guess it's a problem with validation or parsing of the mail's HTML content. But I don't know how to debug this.

I can't pinpoint exactly when it started happening, but it was around the time I've switched to the [new snap release track](https://support.mozilla.org/en-US/kb/channel-choices-thunderbird-snap-and-flatpak#w_snap-channel-changes-in-2026). But since this happens with Snap and Flatpak I think the culprit may be the 153.0 update.

Things I've tried:

• Clearing cache and msf files.
• Troubleshooting mode with add-ons disabled.
• Reinstallation. Creating new profile + importing old data.
• Switching from Snap to Flatpak
• Switching Message Body display to Plan Text or Simple HTML.
• Disabling HW acceleration.
• Checking console for suspicious output.

Anything I can do to create handle the problem or collect information for a proper bug report?

Hi everyone,

After a recent series of updates to both my mouse and Firefox, my mouse no longer scrolls within Firefox. The mouse is Logi wireless mouse. Firefox is the latest version. The mouse scrolls fine in other apps, like WhatsApp, Outlook, Word etc. but not in Firefox.

When I try to scroll in Firefox, it stutters, jumps and will continue to jump even when I stop scrolling on the mouse.

I have spoken to Logi and there is no issue with the mouse itself.

I have tried Troubleshoot and Private mode, but still the same issue, so its not an add-on or extension problem.

Is anyone else having this issue over the last couple of days, or have any ideas on how to get back to smooth scrolling?

Thank you, Graham

I wanted to export my address book from my Windows10 PC, after a while I got an error message, something happened during the attempt. Since then I cannot start Thunderbird anymore. The program does not respond. So I can't find the Thunderbird version.

Hello, I use Thunderbird to retrieve my AOL mail. Starting today, when I start Thunderbird it retrieves the AOL mail and then after a couple minutes I get the attached popup. I am not trying to connect Thunderbird to any Google account and I don't understand why I would get a message saying to use Google to sing in to Thunderbird. Once this popup occurs Thunderbird will not connect to AOL until I close it and restart it. I do have GMail set to forward messages my AOL address but this screen has not come up before

Any thoughts?

Thanks, John

I use Firefox in Windows 11, but when I close it and reopen it, my three open tabs are gone, it is supposed to open them, as checked in settings. I see the same thing happening in the MacOs, but no answers for Windows either.

I have st installed Lime on my old Asus Zenbook an have installed Nord VPN. I am using the Firefox browser showing connected to the internet but am unable to access my webmail account and its popping up messges advising Problem loading webpage and another showing 502 Bad gateway. I am also having problem with the Zenbooks Keyboard with keys randomly not operating when pressed but will work after a prolonged or multi pressing.

All of a sudden and without me changing any settings I can no longer get images in web pages Am using latest version of Firefox - I think- on iPhone 15. Everything else seems to be working fine. And I can see images in safari Help welcome. David

the password logins are confusing.disturbing and stifling my project,i need to log in to Carprog Online but your password page wont allow me therefore delaying my time in

My folders are in disarray and it is cutting into my productivity to file emails. I have tried but it in settings but it doesn't work. Many are in alpha order but there are 2 different two different sections of the same name, and some odd files end up in an alphabetized section.

For instance there are 2 different ZBV sections with other stray folders in the same area that should be in there own alpha folder area. It's a mess to find the right folder. I have to scroll up and own and look for the folder I need to file in. I would be happy to donate, and i have in the past, but I really need this to get fixed. Please, please, please...

I thought I was updating firefox today but the process lost the order of my book marks and makes them extremely hard to find. Some I used several times a day with one click. Now it takes me five clicks just to get to them and then a search. The old system worked perfectly for my purposes. Is there anyway to get back the old bookmarks tab and my old bookmarks in relatively decent order? The text promised me all my bookmarks,etc. I never would had clicked refresh if I had any idea this would be the outcome.

My email account [redacted from public] @live.co.uk was receiving mail until 6th August and then nothing. I'm getting a notification to say authentication failed and when I tap it the screen says "checking incoming server settings" and doesn't complete. I'm in the process of changing Web account logins from a talktalk account to the live account as the TT account is attracting spam. Could this have influenced the server settings?

Richard