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At startup of Thunderbird, get error related to Outlook which I do not use. Get message - "UserHasNoMailboxandNoLicenseAssignedError"

How do I get rid of this error, has been present since last esr release and expected it to go away with new release - did not. Do I have to reinstall Thunderbird to clear.

I've been "sending" e-mail from my Android phone for six weeks now. It looks like it's going out, but it never gets outside the domain.

I found the suggestion that I check my SMTP settings, but I used a wizard within TB for Mac so I cannot find the SMTP settings on the phone.

The wizard wasn't very wizard: I don't have the contacts stored within TB or the mail from my computer or anything. All I can do is receive e-mail.

I really need to get this working. My computer has died, and everything is going via the phone, and I only use e-mail for communication, not voice or text. (Long story, please don't argue with me about that.)

I just updated Android again yesterday, and TB should be upgrading automatically, if I have this thing set right.

Update: I have found the SMTP settings. They look correct.

My sister's e-mail is working, so the problem is definitely with my settings somehow.

Does anyone have any ideas? I really want to stick with TB.

Update 2: I found the debugging settings and turned on extra logging, but I can't find the logs themselves. Could someone point me to them?

I also tried the TB beta because it says explicitly that it does POP3, but that didn't seem to help either.

Now that I can edit my question, how do I delete the answers that are actually just updates?

Update 4: A different app works. I'd rather use TB if it can be arranged, though. . . .

Any help would be appreciated!

Thank you!

Hi everyone - and big thanks in advance for considering my request: I have/ had windows 11 on my old machine and windows 11 on my new machine; because my 'old computer' is not running anymore at all (liquid damage), I can no longer start Thunderbird and follow the 'export tool function' (https://support.mozilla.org/en-US/kb/thunderbird-export) and thus can only do the manual transfer (https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer); I didn't think that I would need to go through the export tool steps when I saved the Thunderbird profile folder regularly as backup on the cloud; yet when I started Thunderbird on my new machine following the above steps by moving the Thunderbird profile folder manually, the result is that - although Thunderbird is 'running' and the mailbox is functioning properly - the key folders are empty (i.e. the sub-folder structure is completely lost, in fact there are no individual emails at all); the issue seems to be that the size of the Thunderbird profile folder is too large (the "Profiles" folder has a size of 20.5 GB) for doing this transfer via copy & paste of the Thunderbird profile folder from the cloud (I also tried USB) to the new machine; I understand that the size issue via the manual transfer could be 'overcome' just by starting Thunderbird on the 'old machine' and following the above steps explained under mozilla support; yet that's no longer an option; what could I do please?

Maybe a red herring: I was in the middle of doing a Documents folder backup when I decided to open Thunderbird for some reason. Got an Unable to Load Profile type of message. And my attempts at a fix seem to just send me further down a rabbit hole. I started out by renaming my profile.ini file, but I really didn't know what the heck I was doing and possibly caused more harm than good. Then I tried to find my profile file/folder itself, using the Thunderbird > Troubleshooting > Profile Folder path and doing an import from inside TBird but that ended up with various problems such as drilling down to the profile folder from within TBird but then when I clicked Select Folder in Thunderbird, that didn't trigger any sort of import.

I also spent a good deal of time trying to find my AppData folder, finally being able to view it (a hidden folder, apparently), and saw several recently-dated profile types of folders, but again, I couldn't manage to "hook up" any of those folder/files from starting inside TBird and selecting Import... I ended up just stuck inside a folder, not triggering any Importing activity.

Finally I found a profile folder (5yed...) at a higher level on my PC than inside that long AppData Roaming Thunderbird path. THIS profile was inside: D:\DOCS\Thunderbird\Profiles

Now THAT folder I managed to get an Import to trigger. But the result was an Error Message telling me to go find my Error Console. Can you please see the attached Error Code display screengrab and tell me there's hope that this was at least the right file but just poor results that I can fix somehow???

The following is my copy/paste of the text I see in the Error Console display that's in my screengrab after trying to import the above 5yed... profile, in case it helps you see it better:

1765349209272 addons.xpi WARN Checking C:\Program Files (x86)\Mozilla Thunderbird\distribution\extensions for addons WebGL context was lost. 2 Troubleshoot.sys.mjs:727:17 Content-Security-Policy: This site (https://www.mozilla.org) has a Report-Only policy without a report-uri directive nor a report-to directive. CSP will not block and cannot report violations of this policy. thunderbird downloadable font: Glyph bbox was incorrect (glyph ids 441 459 695) (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-bold.woff2 downloadable font: Glyph bbox was incorrect (glyph ids 459) (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-regular.woff2 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:652
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:661
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:634
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:243

ThunderbirdProfileImporter.sys.mjs:652

Also attached below are also:

• a screengrab of a set of profiles I found, but when I drilled down to them from within TBird's Import selections and clicked Select Folder, as far as I got was an open folder, or something like that.
• Thunderbird's Troubleshooting Info "Profile Folder" path.
• Message telling me to see the Error Console. The message appeared right after I tried importing the profile that's stated in TBird's Troubleshooting Info "Profile Folder" path.

Here's the copy/paste of the Error Console message display after my try at importing the profile that is in the path that TBird's Troubleshooting Info page "Profile Folder" states (maybe it's the same as my 5yed...profile import try's Error Console display, dunno:

1765353636640 addons.xpi WARN Checking C:\Program Files (x86)\Mozilla Thunderbird\distribution\extensions for addons Content-Security-Policy: This site (https://www.mozilla.org) has a Report-Only policy without a report-uri directive nor a report-to directive. CSP will not block and cannot report violations of this policy. thunderbird WebGL context was lost. 2 Troubleshoot.sys.mjs:727:17 downloadable font: Glyph bbox was incorrect (glyph ids 441 459 695) (font-family: "Open Sans" style:normal weight:700 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-bold.woff2 downloadable font: Glyph bbox was incorrect (glyph ids 459) (font-family: "Open Sans" style:normal weight:400 stretch:100 src index:0) source: https://updates.thunderbird.net/media/fonts/opensans-regular.woff2 Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:652
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.sys.mjs:661
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.sys.mjs:634
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.sys.mjs:243

ThunderbirdProfileImporter.sys.mjs:652

Thanks for any help in getting through this.

Hi I was using TB 142 without problems. When upgrading to 143 ou 144.B4 I have problems sending mails to all users after some times. Usually the first mails are sent immediatly but after around 10 mails, I have very slow response (varies from 5 sec to more than 1 minute and sometimes timeout). Usually quitting TB solves the problem but this is very annoying. I went back to 140LTS and sems to have no longer this problem. This was tested on many diffrent networks. I am running under Fedora release 42

Thanks

Today, using Firefox--or at least what i think is Firefox--i checed session history while logged into my mega.nz account. It lists 2 instances, one of which is for 3 days prior when I originally set up the Mega account using the Mega app, and the other is for yesterday when I entered the account using the FF browser--or, again, what i think is the FF browser. What's curious is that it shows i was using the Chrome browser, and that I'm apparently still using this browser as it's listed as the "Current" session. How can this be? While I have the Chrome app on my phone, I disabled it long ago and have never used it, and most certainly did not use it during the time and activities in question. I have long speculated that I have been hacked and that my phone is sometimes (always?) controlled by this hacker, though no solid proof. Assuming the hacker uses Chrome, could this be reflecting their using the Chrome browser, as opposed to the FF browser, which I'm currently using (or think im using)? In other words, is this the proof of a hack? Or is this a glitch within Mega, mistakingly listing Chrome as my browser?

Firefox used to have my background colors, and on the latest update, my pull-down menu and tabs are robin's-egg blue. I can't figure out how to get my colors back, and I hate that color.

How the hell do I get back control over my colors?

See here.

This appears on almost every opening of the app. Clicking on "It's great!" asks me to leave a review on Play Store. Clicking on "I'm having issues" asks me to leave feedback at Mozilla Support forums. I don't want to do either, I just want the popup to go away and never return. I keep seeing it even after having already clicked both buttons several times.

I'm on the latest version (145.0.2).

Certain PDFs only allow page view when opened in Firefox. When opened with other PDF viewing software or browsers (Microsoft Edge, Adobe Acrobat, Google Chrome), these PDFs allow continuous scrolling. I don't have this issue for most PDFs.

I've tried fixing the problem by editing the PDF settings in Adobe Acrobat but to no avail. When combining a PDF that works fine with a PDF that doesn't allow continuous scrolling in Firefox, it seems to take on the settings of not allowing continuous scrolling.

Examples (these link to documents from a Florida public document database): Example 1 (made with Power PDF Create) Example 2 (made with Adobe PDF Library): https://depedms.dep.state.fl.us:443/Oculus/servlet/shell?command=getEntity&[guid=5.506115.1]&[profile=Cleanup_Remediation]

Edit: Firefox 145.0.2, Windows 11

As of 12/9/25, Firefox seems to now prevent Theme add-ons from working if there is a contrast setting configured in Windows configuration. (Version 146.0) Previously, this allowed a very aesthetically pleasing view. I would greatly enjoy having that option again. Thank you.

I installed the Firefox update this week on my Motorola Moto G Stylus phone running Android 11. Since doing so, the app repeatedly crashes when I click on something in Collections. Bookmarks not in a collection still work, as do other links on the home page. I have restarted the phone, but it did not fix the problem. It is hard to avoid the confusion that this is being caused by something in the update. Will there be a fix released soon?

I installed firefox on ubuntu 24.04 following the guidelines from https://support.mozilla.org/en-US/kb/install-firefox-linux

I followed the direction from the section "Install Firefox .deb package for Debian-based distributions", adding the https://packages.mozilla.org/apt repository, prioritizing that over firefox snap from ubunto repors and finally installing firefox.

All good, now I have the latest firefox.

Question: what entry should I add to the "Unattended-Upgrade::Allowed-Origins" section of "/etc/apt/apt.conf.d/50unattended-upgrades" in order to enable unattended upgrades for the mozilla repo?

Googling this got me different contradictory recommendations that did not get my system to firefox 146 until I manually run the apt update/upgrade.

Thanks!

Evil Corp (aka Microsoft) updated my Windows 11 PC from 24H2 to 25H2 and now I cannot access quite a few websites (i.e. Amazon, Bank!, etc.) and some take a long time to load (surprisingly, my Firefox Home page...Google...also takes a while to load) . I searched the internet and found many so called fixes and most are very complicated and many contradict others. A lot of them say to disable DNS and reset network stack (using the command prompt) which I do not know how to do even though I worked in the tech business for 40 yrs (mainly data networking)...I retired 20 yrs ago...so I'm old...so I'm not as savvy with computers as I used to be. I tried changing a few Firefox settings, but nothing worked, so I changed them back to the original settings that worked before the update. If someone could give me detailed (and hopefully simple) instructions to resolve this issue, I would greatly appreciate it. I'm am in a bind, so a timely response would be great. Thanks so much, Steve

I'm running FF on Windows v145.0.1 and navigate to...

    https://www.star.nesdis.noaa.gov/goes/conus_band.php?sat=G18&band=GEOCOLOR&length=24

...and the animation doesn't work. This is a recent phenomenon. I have another computer in the office I've turned off FF updates (obvious reasons) and the animation works fine. It worked on my computer until recently. I'm so exhausted with FF updates that break things, it's getting as bad as Windows. I've run FF in troubleshoot mode, no good. I've added this primary domain to exceptions to enhanced tracking, no good. Nothing works so I assume it's Firefox (may not be). But v129.0.2 works fine, in this respect (streaming the animation loops of GOES West).

Does anyone know what configuration or setting I can explore to make this work again?  :-(

Thanks,

I opened a profile that I had just used recently to a blank tab bar. I closed it and the sessionstore-backup folder did not have a recent backup, The most recent about a week old.

Just for testing, I tried to restore with one of the upgrade.jsonlz4 file, about 2 weeks old, but it also had no session. I then restored one that was 2 months old. That one had a session

Now, Firefox no longer generates the upgrade.jsonlz4 files