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Hi all,

After thoroughly searching this database, I could not locate an answer to the issue I am facing, although there seem to have been several similar cases.

My former university has recently decided to delete alumni email accounts, so I am using Thunderbird for email transferring from university to GMail (added both accounts to Thunderbird and then began copying emails and folders). Transfer is slow, depending on the server capabilities etc., but I am going folder by folder and so far it has been fine. I began the transfers a week ago.

Last night I noticed my Thunderbird inbox for my school is not showing anymore. The profile folder is only showing one file (.msf) for Inbox, instead of what should be, in my understanding, two files.

Thunderbird is still communicating well with the university email server because I made a folder rearrangement on the university webmail service (outlook.com) and it showed on Thunderbird. In addition, all my Inbox emails appear fine on the university webmail service (outlook.com).

Any ideas? This is obviously important and urgent.

Thank you in advance.

I am running Thunderbird 140.11.1esr on Windows 11. I have many email accounts mainly with btinternet which I access with Thunderbird. Most of them work fine but when I tried add another email account with a very large inbox all of the folders download fine but the inbox itself doesn't show any messages but the number alongside the folder says 220479 (which I think is unread messages). I have tried this on 2 different laptops with the same result. I have tried to Repair the folder. The folder is selected for offline use and I have tried to press the Download now button.

Any ideas?

Thank you

Paul

Hello. I am trying to add a new provider, which means adding a new account. When I click "Add new account" it takes me to a page that asks me to enter my existing account. Does this mean the currently running account or the new account?

In Thunderbird on my Mac there appears to be no way of restoring alphabetical order to Folders.

All of my folders under A(and there are a lot of them) have dropped down a few alphabetical letters. There is supposed to be a right click on account name and restore this order, however, like many features on Thunderbird it does not exist now.

So a) why has Thunderbird on my Mac done this and how do I sort it out please?

I've been using Thunderbird for years but suddenly as of yesterday it's stopped receiving messages. First it told me my password was incorrect. Ever since then when I try to click "Get Messages," it simply has no response at all. Nothing happens. I went into my Thunderbird password settings, and upon seeing that the incoming-message password had for some reason reverted to an old, obsolete password, I corrected it and saved the correct one. I've checked several times and the passwords are correctly saved now. But this did not fix the problem. When I click "Get Messages," nothing happens. My Thunderbird is connected to my Earthlink account, which is working fine. When I go into Earthlink, I am able to send and receive messages as normal. So the problem is not with Earthlink but with Thunderbird.

Why is Firefox sending me email msg's saying to try the new firefox VPN when It doesn't seem to be available to me? It's not in the upper right corner as they state and it's not in the toolbar either which they also say it's suppose to be in!

Hello,

Everything working just fine last night. Wake up and Thunderbird will not retrieve emails.

Remembered this old message I got so I went through and deleted my second email address, didn't help.

https://support.mozilla.org/en-US/kb/thunderbird-and-yahoo

Checked all settings compared to Yahoo, still won't download messages. I can even send a message with my current settings no problem, and it does login, just won't retrieve emails. Gives me a connection timeout.

Anyone have any ideas?

I received a spam message this morning that had a "Disposition-Notification-To" (aka Read Receipt) line that had MY email address on it. I honestly don't know why a spammer would do this - but that's not the issue. I have Read Receipts disabled, but Thunderbird generated an email (to me) and sent it to my mail host. This seems like a bug. Even if the Read Receipt has my email address on it (making it mostly harmless), Thunderbird shouldn't have generated the message. Or am I missing something? Thanks.

PRELUDE: I have several email accounts. All accounts display properly, except one. Yes, this is similar to my question about bottom of the far left [of emails] list of emails - but this is different.

On the far left of Thunderbird is a list of all my email accounts with "Inbox" etcetera. Each email account shows it's Inbox/Sent/Deleted/ except for 1 account. The problem email account only shows it's Title and Inbox northing else. Yes, I tested it and sent emails to it, and used the problem email account to send, create a draft, and they don't show..

The image explains it.

Thanks for reading this ~r

I just bought my boyfriend a new iMac. We are having trouble loading many sites and platforms using the latest Firefox browser. The list is growing but includes Facebook, Meetup, Wikipedia, chess.com, nytimes.com - in all cases, rather than a login screen, we get an error message or a home page loads with no access to other pages or login area. I've cleared the cache, restarted, tried going directly to the site to log in, but nothing works. Everything is fine when using Chrome, but we prefer Firefox. Is this a conflict in the new Apple OS? Is there a fix?

Thunderbird 148+ on Windows 11 repeatedly prompts for the password when synchronizing an Exchange account (professional) configured with the native Exchange support (no add-on installed).

The account only offers “NTLM” or “Normal password” authentication methods. OAuth2 is not available in the account settings.

During synchronization, Thunderbird asks for the password separately for many folders. However, clicking “Retry” usually works immediately without changing the password, and manually re-entering the same password also works.

The issue then reappears for the next folder, causing continuous authentication prompts (I have many folders...).

Actions already tested:

• deleting saved passwords and tokens,
• deleting/renaming key4.db and logins.json,
• restarting Thunderbird,
• recreating the account.

The problem persists.

This looks like an authentication/session handling issue rather than an actual invalid password.

I fear I must reset or reinstall Firefox. Before I do that, I want to save the URLs of the open windows. Or save a larger set of URLs, such as shown in the Library window at History>Last 7 Days.

How can I save this data?

Today I created a subfolder and moved many precious e-mails there. That move was successful. Thereupon I shut down my Thunderbird and my computer. When I restarted my computer and my Thunderbird the folder which I created was empty. Please let me know how I can recover the e-mails. Thank you.

Hello,

Based on this previous post https://support.mozilla.org/en-US/questions/1195138

I have turned off mousebutton.4th.enabled and mousebutton.5th.enabled

But I wish to bind these buttons to previous tab / next tab How can I accomplish this ? Thanks

Trying to recover Hotmail account pop up by Mozilla says to insert security key into USB. i don't have one. Never had one. Restricts me from continuing recovery. Can you help please.

Hi, I'm in Canada and have Firefox fully updated and yet I cannot see the free VPN Icon in the upper right corner of the browser. I have checked the article on why it may not be there, but I am not a part of the studes nor enterprise issues. Furthermore I have signed out and signed back into Firefox. Any idea why I cannot access this feature?

I've been using Thunderbird on Windows 10 since last year sometime. Currently I'm on version 151.0.1.

I've 4 x mailboxes here and since yesterday, 3 of them show me an unusual message when checking for emails. I tried attaching a screenshot but although the screenshot uploaded, I couldn't find a way to insert it here. But the message says Unable to write the email to the mailbox and asks me to check if I've write privileges (which I have) and to cheek the available disk space.(currently 101GB free).

The message is happening 2 or 3 times each day and lasts for about half an hour, then everything works fine again. Has anyone else seen this??

Hi,

I've just updated my Thunderbird for Windows to 151 and I got this nasty surprise (this is why I hate updates these days).

The message list in dark mode, in a table view, now has this awful pitch black background instead of the normal dark brown as it used to have. It looks OK in cards mode, but I don't like cards mode.

I certainly hope this is a bug and not by design. Can this be fixed, please? It looks terrible, it's hard to look at, like old Windows 10 dark mode or some high contrast accessibility mode.

Thank you!