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Viruses

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website. Now I am getting ala… (читать ещё)

I attempted to put in an address of what I thought was a website today on mozilla. I soon found out that it was not available or a proper website.

Now I am getting alarming notices with heading Mozilla Firefox all via what looks like an Indian website, saying 1. Click to secure your 2. Trojan detected Fix it now. 3. Critical Error. Click here to remove them.

I have not clicked on any part apart from the x top right to remove the notifications. I can send photos of them

I have scanned with my Windows Security repeatedly and nothing.

Max

PS. The messages are obstinate to remove and it takes effort to x them.

Задан atmaxwel 2 месяца назад

Дан ответ jscher2000 - Support Volunteer 2 месяца назад

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A Plague of Pop-ups asking me to renew my (non-existent) Norton subscription

In the last 4 or 5 days, I have been besieged by pop-ups from a scam website (I imagine) called giuyt.co.nz asking me to renew my norton subscription or telling me a viru… (читать ещё)

In the last 4 or 5 days, I have been besieged by pop-ups from a scam website (I imagine) called giuyt.co.nz asking me to renew my norton subscription or telling me a virus has been found or a trojan detected. None of this is true. I have run scans on my system and there are no viruses and no malware. I have been into programs and deleted one or two programs i dont use, I have cleared my cache I have been into notifications and cleared that. Nothing I can do stops this avalanche of pop-ups (about 1 every 2 minutes). Can anyone help me please?

Задан marc4000 4 месяца назад

Дан ответ Mark 4 месяца назад

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Security Breach and Continuous Issues on iOS Device

Dear Firefox Support Team, I hope this message finds you well. My name is Mohammad Kamal Borojerde, and I’m experiencing serious ongoing security issues while using Fir… (читать ещё)

Dear Firefox Support Team,

I hope this message finds you well.

My name is Mohammad Kamal Borojerde, and I’m experiencing serious ongoing security issues while using Firefox on my iPhone 13 Pro Max. I am a delivery driver working for Deliveroo, and my device is being targeted through remote hacking methods. I suspect that some malicious actors are using apps I’m not aware of to interfere with my internet, GPS location, and even stop delivery tasks that the company sends to my phone. This has significantly affected both my work and personal life.

Despite installing multiple security applications including McAfee (Reference No: 03203372) and Bitdefender (Reference No: 1010231778), my browsing remains unsecure, and settings keep getting changed or disabled without my consent. I believe attackers are also bypassing or disabling Firefox protections on my phone.

I kindly request Firefox’s security team to investigate this matter seriously. If possible, please help me: 1. Lock down or secure my Firefox browser fully. 2. Review any unusual activity linked to my device/browser. 3. Suggest any specific configuration settings that can protect me against remote access or phishing.

Here are my associated emails: Mod's note: PII removed

          • @gmail.com
          • @icloud.com

Thank you for your attention and assistance in this urgent matter.

Sincerely, Mohammad Kamal Borojerde

Задан Mohammad k 7 месяцев назад

Последний ответ от Kiki 7 месяцев назад

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Use of AI

I read that your new CEO is pro use of AI and doubling down on wanting to implement it. Meanwhile the literal main reason most people I know to use Firefox is that it doe… (читать ещё)

I read that your new CEO is pro use of AI and doubling down on wanting to implement it. Meanwhile the literal main reason most people I know to use Firefox is that it doesn't have AI slopware. I really urge anyone capable of doing so to help reconsider a decision that is going to let down long-time users such as myself. It is getting harder and harder to avoid data leaks and security risks, and until now, Firefox seemed to have been the best browser for these purposes. I don't want to switch, but if you do this, I will have to.

Задан leyvzo 4 недели назад

Дан ответ Paul 3 недели назад

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pop-up blocker Inable

Pop-up blocker Inable please because of some of site setting pop-up blocked. Please open pop-up option in firefox browser site setting allowed.link text … (читать ещё)

Pop-up blocker Inable please because of some of site setting pop-up blocked. Please open pop-up option in firefox browser site setting allowed.link text

Задан SuMo Bot 3 месяца назад

Дан ответ jscher2000 - Support Volunteer 3 месяца назад

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How can I disable the warning message when connecting to an HTTP site

Hi, When connecting to a HTTP:// site, when you enter your username in the username field, Firefox prompts the user with: "This connection is not secure. Logins entered h… (читать ещё)

Hi, When connecting to a HTTP:// site, when you enter your username in the username field, Firefox prompts the user with: "This connection is not secure. Logins entered here could be compromised. Learn More".

How can I turn this message off?

We are running Firefox in kiosk mode in the browser (on a Windows 11 PC), and they are logging into an HTTP site using a touch screen, but when they click into the username box, they sometimes miss touch where to enter this username and instead touch the link mentioned in the message. This then takes them to the Mozilla homepage, but because it is running in kiosk mode, they are unable to navigate back, and they are prevented from closing and restarting Firefox. This is why we need to turn the message off.

Задан david.willis 5 месяцев назад

Дан ответ david.willis 5 месяцев назад

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Virus? ATTENTION! Click here to secure your data

I tried to open to a site WWW.RAFY-A.com this morning and got an alert it was not available, but, I am now unable to dismiss or close the following ATTENTION! messages. I… (читать ещё)

I tried to open to a site WWW.RAFY-A.com this morning and got an alert it was not available, but, I am now unable to dismiss or close the following ATTENTION! messages. I did click on the "click here to secure your data! on the top two now it shows a yellow triangle which I'm still unable to close or dismiss. Could someone please explain how to get rid of these. I ran Dell Support Assist but I do not have a virus option. I have not rebooted yet as I wanted to clear this up first and then reboot. Thank you. Irene

Задан irenefrie 3 месяца назад

Дан ответ James 3 месяца назад

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Firefox Virus

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Fi… (читать ещё)

I accidentally clicked on a site that was supposed to be a game review site that I found on a Bing search. Now I get pop up ads for fake virus programs whenever I run Firefox.

I ran a scan with Mallware Bytes and Microsoft Defender and both scans came up clean.

I am including a screenshot of the popups.

Any ideas?

Thanks

Задан rinaldop75 5 месяцев назад

Дан ответ jscher2000 - Support Volunteer 5 месяцев назад

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What Secure info is held by Firefox after I log into a secure web account

I log into a secure web account, use user ID and password, go through 3 rd party verification and gain access. When I logout it takes back to the sites Home page. If I … (читать ещё)

I log into a secure web account, use user ID and password, go through 3 rd party verification and gain access.

When I logout it takes back to the sites Home page.

If I decide to login again by using the login icon the website immediately logs me backin with No requirement for user ID, Password or 3 rd party verification.

I am trying to determine is Firefox holding this information (User ID, Password and Third party verification code) and auto logging me in or have I not really logged out.

If I completely close Firefox this does not occur.

Задан gwb2 9 месяцев назад

Дан ответ Mutaz Awad 9 месяцев назад

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Firefox deactivates and data not saved – Possible phishing or security risk”

Dear Mozilla Support, I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and … (читать ещё)

Dear Mozilla Support,

I am experiencing a serious issue with Firefox on my iPhone. The app activates normally, but after a few hours it becomes inactive on its own, and my browsing data is no longer saved. I believe this may be related to a security or phishing issue.

My cybersecurity services (including McAfee and Bitdefender) have notified me of potential phishing attempts, data access risks, and suspicious browser activity. I have reported these issues to my security providers, and they have opened case IDs to investigate further:

- McAfee Case ID: 03203372 - Bitdefender Reference: 1010231778

Due to these ongoing issues, I would like your team to check whether there’s any unauthorized activity linked to my Firefox account or app. I rely on Firefox daily and need this issue resolved as soon as possible for safe browsing.

If possible, I would also like to request that my Firefox browsing profile be locked or protected against unauthorized tampering, auto-deactivation, or interference by malicious software or attackers.

Please let me know what steps I should take, or if you need any further information from me.

Sincerely, Mod's note: PII removed

Задан Mohammad k 7 месяцев назад

Дан ответ Mohammad k 7 месяцев назад

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storage of data

I was asked to 'Allow Chatgpt.com to store data in persistent storage'. Would that add on the risk of having my data being more exposed and kept by stakeholders not of my… (читать ещё)

I was asked to 'Allow Chatgpt.com to store data in persistent storage'. Would that add on the risk of having my data being more exposed and kept by stakeholders not of my own choice?

Задан Jacqueline Lam-McArthur 2 месяца назад

Дан ответ Denys 2 месяца назад

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Solution Found Firefox, facebook, marketplace, openoffice

Copilot is a virus effecting facebook, market place, openoffice, Firefox settings apps installed apps turn off copilot running in background turn off copilot run a… (читать ещё)

Copilot is a virus effecting facebook, market place, openoffice, Firefox

   settings 

apps installed apps turn off copilot running in background turn off copilot run at startup uninstall is also an option I'm thinking of.

Задан Kombivan 3 месяца назад

Дан ответ Kombivan 3 месяца назад

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Bug Infection

I have picked up some bug(s) on my Firefox that I cannot figure out how to get rid of. With a Firefox ID I have warnings of 3 Trojan Virus detected, Virus detected, hard … (читать ещё)

I have picked up some bug(s) on my Firefox that I cannot figure out how to get rid of. With a Firefox ID I have warnings of 3 Trojan Virus detected, Virus detected, hard drive infected, secure data notice and system alert. I also got a warning that my McAfee protection had expired which is very strange. Since switching over in 2010 from Windows to Linux I have never had protection of any kind and unlike Windows have never had a single problem. In addition when I was using Windows the protection that I had was never McAfee. I suspect that these warnings are not from Firefox given the misprints, spelling errors and the poor English. It is likely phishing from some third world country. How do I get rid of this obvious garbage permanently? Many thanks! Kris

Задан circumnavigator15 3 месяца назад

Дан ответ James 3 месяца назад

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Attention!!! Click to turn on the antivirus"

Last few days I've been getting this popup: Attention!!! Click to turn on the antivirus or Attention!!! Click to scan the device obviously some phishing or somethi… (читать ещё)

Last few days I've been getting this popup:

Attention!!! Click to turn on the antivirus

or

Attention!!! Click to scan the device

obviously some phishing or something. How can I get rid of it?

Задан rayandrews 4 месяца назад

Дан ответ James 4 месяца назад

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PERPLEXITY IS A MISTAKE

https://techcrunch.com/2025/10/14/mozillas-firefox-adds-perplexitys-ai-answer-engine-as-a-new-search-option/ I have zero interest in this nonsense malware being added, e… (читать ещё)

https://techcrunch.com/2025/10/14/mozillas-firefox-adds-perplexitys-ai-answer-engine-as-a-new-search-option/

I have zero interest in this nonsense malware being added, especially with their terrible reputation for security

Задан George 3 месяца назад

Дан ответ Paul 3 месяца назад

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AI on Firefox without direct permission

Tonight I was roaming around my Firefox settings looking at something else, when I noticed this AI piece pre-checked. Why is FIREFOX, who is supposed to be for privacy an… (читать ещё)

Tonight I was roaming around my Firefox settings looking at something else, when I noticed this AI piece pre-checked. Why is FIREFOX, who is supposed to be for privacy and security, authorizing an update that automatically choose AI? Not cool Mozilla. Not Cool. Anyone else have this? and yes, I've already fixed it ;-)

Задан nikeit2010 1 месяц назад

Последний ответ от Paul 1 месяц назад

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Warnings of a trojan virus infection keep popping up on my other Windows 11 computer

On my Windows 11 computer messages keep cropping up supportably from Firefox. I have switched the computer off. this is from my old computer. I don't know what to do now.… (читать ещё)

On my Windows 11 computer messages keep cropping up supportably from Firefox. I have switched the computer off. this is from my old computer. I don't know what to do now. Colin

Задан chollow 2 месяца назад

Дан ответ chollow 2 месяца назад