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I have a new laptop and did a backup of my files on the older laptop (Windows Home) and restored them to the new laptop (Windows Pro). Then I installed Thunderbird on the new laptop and I already had e-mails on it. But there are thousands of e-mails in the wrong folders.

The Windows Home has Thunderbird 128.10.oesr (32 bit) and the Windows Pro laptop has Thunderbird 128.9.2esr (64 bit). What should I do? Should I uninstall Thunderbird on the new laptop? Then what?

I need to do something with a profile folder, right? But what?

Please help.

It's a mess right now.

I was forced to erase my PC because it was infected with malware. I saved my Tbird profile to my HDD before erasing. I pasted the saved profile to %Appdata% >Thunderbird, copying 1,777 items. When I brought up Tbird, I got the Account Setup window, so I don't think the profile was actually there. What did I do wrong?

I am trying to upgrade from 128 esr version to the new 139 version. I tried several ways to transfer data from the old version to the new version - I tried to export and import a the Thunderbird zip file. I also tried to open profile manager and creating a new profile that refers to a copy from my old version. Nothing has worked. In the old Thunderbird 128 version, if I select Help and Troubleshooting Information and then Open Folder next to the Profile Folder I get an error in Thunderbird that it can’t find my profile. I get the same error message when I go to Tools, export and select "open profile folder." This in spite of the fact that the old version continues to correctly display my contacts, tasks and events

After several hours of this, I finally decided to download version 139 using the standard Mozilla set up even though my Thunderbird 128 version is located someplace else. So, at this time I have two working versions of thunderbird on my computer – the old 128 version with all my data and the new 139 version with no data.

I think I need help figuring out which Profile has my contact, calendar and task data. Then I need help getting it to the new version.

Thanks

Luke

Hi,

I'm trying to move Thunderbird from my Windows 10 laptop to one where I just installed Linux (Zorin Pro 17.3). I followed the instructions here: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer

I installed Thunderbird 140.4.0 esr, which is the latest version. Both laptops now have that version installed.

But when I open TB on the Linux computer, and close the Account Setup window, and go to the Troubleshooting screen, next to "Profile Directory" it says "Open Directory", but when I click on that, nothing happens. So how can I paste my TB profile? Do I have to start a new profile first, and then copy over that?

I installed TB from the "Software" area, which I believe is a Flatpak. I'm very new to Linux, so just fumbling around here. There were 3 options of Thunderbird. I installed the one that had the most information and seemed most up to date. That was confusing.

I would LOVE some help on this.

Thanks!

I have two computers on which I use Thunderbird. I have never been able to successfully copy my email filters from one machine to the other, no matter what method I employ. It seems that this should be at least part and parcel of copying my profile to the new computer, but I find I have to rewrite the filters yet again. Please assist.

I am new to Firefox and tried to import the Google Chrome Bookmark Toolbar bookmarks. This did not happen and need to get the items listed in the Chrome Bookmark Toolbar into my Firefox Browser.

Bonjour est il possible q un développeur ai pensé à un manière de sauvegarder les comptes paramétrés dans Thunderbird ? et ne me parler pas du dossier profil puisque d une version a l'autre cela ne fonctionne plus!

(je viens d en faire les frais !)

Hello, is it possible that a developer has thought of a way to save accounts set up in Thunderbird? And don't even get me started on the profile folder, because from one version to the next it doesn't work (I've just had to pay the price!).

merci de votre aide thank you for your help

Hi, I'm having issues moving a 10 year old Thunderbird installation on a Windows 10 Pro computer to a new Windows 11 Pro PC.

I looked at all the guides & prior support messages and followed the instructions carefully. My old Windows 10 installation was in a custom directory (G:/Program Data/Thunderbird). I ensured it was updated to the most current version and closed it before moving files. I installed Thunderbird on the Windows 11 machine, went to Troubleshooting Info and found the folder that it used for the profile (when I go to profile editor, there are 2 profiles listed in the new build - I verified that I was in the directory for the default profile). I then closed Thunderbird on the new PC.

The two computers are on the same network so I moved all the files from the old location to the new location via just drag and drop. Of note, I couldn't "go up 3 levels" on the original machine's directory as per the instructions because, well, there weren't 3 higher levels of directories - I just moved the Thunderbird to Thunderbird on the new PC.

When I open Thunderbird on the new PC, it still acts like it's a new installation, except I do have my Address book. I tried deleting the second profile it had created; no different. I tried creating a new profile and specifying a directory somewhere else (eg. C:\Program Data\Thunderbird) and moving the files there - no different. I tried copying (presumably inactive) Thunderbird folders from the old computer C:\Users\~\Roaming and \Local over to a similar location on the new PC - nothing changed.

Anybody have any other ideas of what I'm doing wrong? Thank you!

Hi, Not sure where to begin. Had issues w/mouse and decided to reimage. Copied all files from C:\Users\user\AppData\Roaming\Thunderbird. Now have no msgfilteres, folders in Local Folders, or an Address Book.

I used info from https://windowsloop.com/backup-restore-thunderbird/. Was this wrong? Where did I mess up?

Thanks

Any user views on Betterbird over TB. The developer has done a great job and has one thing I do like and that is the ability to colour the highlighted email account rather than just the envelope icon. Experiences are appreciated so I can make the informed decision on which to use. Should I decide to use it how does one just port TB and its settings over to Betterbird.?

Thanks for views.

I'm sure this is a really dumb question but I'm all set to unzip my profile backup into new machine. I see it named in the Quick Access window, but a double click on it brings an error message that I have to unzip it first. Clearly I'm learning both my laptop and win 11 at the same time, and I don't know where/how to unzip it. I'm confused, I hope my question isn't. Can anyone talk me thru getting it unzipped so I can import it into Tbird in new machine? Thanks, Stacy

I have a new Thunderbird profile, fixing the many problems with the old one, ably assisted on the MozillaZine Tb forum. One matter not really helped, and there is, of course, too much wrong information on-line.

My question: How do I properly copy the filters from the old profile to the new one? I did a search here before posting, but found no answers.

I have an 8 year old PC that I have been using Thunderbird on its entire life. I have 5 email accounts (from my own website if that matters) on it for personal use that have tons of information.

I bought a new computer and have not been able to move my old data to it. The old computer uses Windows 10 with Thunderbird Version 115.5.2 (32 bit). The new computer uses Windows 11 and I have tried several Thunderbird versions with the current one being 128.12 0esr (32 bit). I have added one of my email accounts to my new computer, but it contains none of my previous data (emails, contacts, directories, etc.), just a bare bones account that only receives new email.

I have repeatedly tried to move my entire source computer setup and data going through all of the described steps including copying the previous Thunderbird folder to a flash drive. I then follow the directions for copying and pasting my source data into the new computer's "roaming" section. It goes through all the steps including asking if I want to overwrite existing files. I have almost 14,000 files and as the process continues, I can see file names being added just as I would expect.

After everything is complete, when I restart Thunderbird, the only access I have is once again to the bare bones new email account. There is no data, nothing at all, from my source computer.

Help please, this has gotten beyond frustrating.

Hello,

Moving from an older Ubuntu 18.04 machine where Thunderbird is limited to version 102 to a newer machine running Mint 22 where the current version is 128.6

According to https://support.mozilla.org/en-US/kb/upgrading-older-version-thunderbird This should work without issue but the latest version mentioned in the article was 115.

Any change since the article was written? Do I need to install older versions to handle the migration to the latest?

Alternately would using the Export / import tools be better for this task than transferring the profiles?

Thank you

Trying to "copy" my Win10 Thunderbird setup to Manjaro Linux. Have read the help page on moving to a new PC, but there are a few "differences" from the article and none of the obvious things I tried are working. (note this has worked in the past going between Win machines)

Win10 TB version is 115.10.0; Manjaro TB version is 141.0. I can locate the windows dir and copy it; it is "Thunderbird". The Linux dir is ".thunderbird". I've tried copying the win dir tree over and renaming it to .thunderbird but that was a bust. TB just recreated a .thunderbird dir with defaults in it.

So I am wondering what to try next. There is a .1 version of Win TB, with that have a more compatible dir structure for linux? Something else to try??

Thanks

In order to upgrade to Win 11, unfortunately I must do a clean install.

I very much need to know what I need to do pre disk wipe to preserve my settings, do the right kind of backup of my various accounts, and be able to access my previous settings and account data once I install Tbird on my new system. It is very important for me to be able to access my old account data for legal reasons.

Thank very much in advance.

Doc

Trying to export my Thunderbird ver 128.9 to my mobile; I foolow the instructions and get to the page that says "Scan the QR code". But there is no QR code to scan! If I select the "Export" button, I get a request for a PIN code. I know nothing about a PIN code so I follow the "Forgot my PIN code" which tells me I should go to "Settings/Accounts/Sign in Options" There is no "Accounts" selection under the Settings menu.

I spent a lot of time setting up a bunch of message filters and organizing messages into folders. I had created about twenty filters, and was running them and moving messages, etc.

My computer crashed due to a flaky display card (intermittent, but happens infrequently, so not corrected yet.) The only recovery possible is turn the power off and restart the PC. When I restarted Thunderbird, all my filters were gone. I have pretty good "save your work often" discipline, so I thought I was covered once the filters appear in the "Message filters" dialog. I don't see any option to explicitly "Save Filters", but it is possible I am missing it somehow.

How and when does Thunderbird save these? Is there something I need to explicitly do? Close and reopen the filter window? Exit Thunderbird?

Also related: Can Message Filters be exported and imported?

Running Thunderbird SUPERNOVA 115.10.1 (32-bit) on Windows 7 Professional. I'm seeing an update to 116.0 is offered now.

Thanks for any advice.

As with millions of people I am forced to abandon my Win 10 computer for a Win 11 one. Since I have been using TB for many years (and before that Eudora) I would like to transfer all of my TB “data” to the new computer. I have copied my profiles to the new computer. The first thing I tried was to replace the new TB profiles with the old ones. Some apparently transferred and some didn’t, like all of the email folders. Could you please give this old man simple instructions on how to transfer TB?