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I use an AOL email account and Thunderbird on my Mac. In Thunderbird, the junk mail folder - which AOL call "Bulk Mail" for some reason - has moved to the Trash folder and I can't get it out. It's a Thunderbird problem - if I go onto my account at AOL.com, everything is normal. How do I get it out? I've tried cutting and pasting it, creating a new folder...nothing seems to work. I don't want to empty the trash in case I no longer have a junk folder at all

About a month ago I began the process of upgrading from W10 to W11. In the process, several problems happened. One of the problems was with Firefox. After reading and trying many suggestions from the Mozilla site, as well as several other sites, and having no success, I posted my problem on this Mozilla support site and hope that there was someone who could help. There was. After several days of exchanging messages (suggestions, instructions and results - mostly about Profile), Firefox returned.

The other major problem is Thunderbird. I have downloaded a current version (128.5.2esr). I have run it twice and, each time, email was downloaded. So that part seems to be working. What doesn’t appear are the settings I have used and message folders I have created over several years. I suspect that the problems are Profile related.

Starting from Help in the Thunderbird menu, then Troubleshooting Information, then Application Basics, I see Profile Folder. On that line is a button labeled Open Folder followed by (Local Drive). I click Open Folder and File Explorer opens to a folder named ab3xaztm.default-esr. It shows that the folder contains 59 items, including 10 subfolders. All files and folders show a December date.

Following the path C:\Users\rsuth\AppData\Roaming\Thunderbird\Profiles\, in addition to ab3x…, there is another folder nlys3gkl.default that contains only 1 file, times.json.

Because of my earlier struggle – and eventual win – with the Firefox problem, I think that the Thunderbird problem might also be fixed in a similar way: Profile.

Slightly before the upgrading from W10 to W11, I made a copy of my Thunderbird folder. I think if I replace the currently active Thunderbird folder with the one I have saved, my Thunderbird problem may be over. However, I’m not certain that will happen and I’m not certain about the specific steps to take to make the replacement. (With my Firefox issue, there were a couple of small important steps I had to take to make it work, and those steps were explained to me by the person who helped me with my Firefox problem. So, after all these words, can someone point me in the direction to solve my Thunderbird problem?

Thanks for reading.

I had an TB account with Spectrum but lost it when I didn't have Spectrum anymore. I got Sprectrum as my internet provider and am trying to create a new TB email account but have not been successful. Can you help me

When exporting an address book, all addresses are exported, without being divided into mailing lists. How do I make the address book exported divided by mailing lists? The full address book list is exported, without mailing list categories.

When setting up Thunderbird, I did not see the radio tick box for removing mail from the server. What will happen now that I have removed about 10000 pieces of email from my local account on my computer's hard drive?

I have more questions, but would rather ask one at a time.

One minute I'm able to send emails. The next -- not. Spectrum SMTP server: mail.twc.com port 25 SSL/TLS normal PW "Sender rejected AUP#Out-1500"

Spectrum support is completely useless as usual.

I use SMTP settings

Description: smtp.office365.com Server Name: smtp.office365.com Port: 587 User Name: mypersonalaccout@hotmail.com Authentication method: OAuth2 Connection Security: STARTTLS

but TB is incapable of sending email. Either I got dialog https://software9119.technology/__other/tb/dialog.png or error https://software9119.technology/__other/tb/timed-out.png.

I tried cleaning cache and made some re+/search with no avail. There seems to exist some Authenticated SMTP but this is only available on Exchange 365 while this is my personal Outlook.com account.

Same question had Bill Swartout at 1/9/24, 2:30 PM with no answer, https://support.mozilla.org/en-US/questions/1423404#answer-1629472.

I have two profiles in my Thunderbird account. I want to create desktop shortcut for each profile. That way I can use the shortcut to get my email. On on profile I just want it to go straight to that account without asking for a password. On the other one I want it to ask me for a password. Is that possible and if so how can I do that?

Had issues with Comcast emails. They were set up with POP settings. Was on the phone with Comcast and uninstalled 3 email addresses and reinstalled using IMAP settings. I did not delete the message data leaving that box unchecked. After about 1.5 hours on the phone with Comcast was able to get the reinstalled Comcast email addresses to pull all of the emails off Comcast website. But there are emails that are missing from each of the inbox and sent folders for each of the 3 Comcast email addresses.

I do an incremental weekly backup using Acronis True Image 2020 Home Edition. I see the folders in the path but since they were saved last Saturday under POP settings, the backups I will need to try to recover are in 3 of the Comcast folders in the "MAIL" folder and not "IMAPMAIL" folder which listed 6 folders from imap.comcast1.net through imapcomcast6.net.

What do I need to copy from the correct Comcast folder called "Profile" where the izpoojy7.default is? Within this izpoojy7.default is the folder mail.comcast-1.net which has 1 of the 3 Comcast email addresses I need to recover the inboxes and sent folder emails. Please see the attached photo of the contents of this mail.comcast-1.net folder.

Do I just copy the Inbox.mozmsgs as well as the Sent.mozmsgs files? Or do I also need to recover more of the files within the respective mail.comcast-1.net folder? Thank you for any assistance you can offer on this matter.

I get a message like this every time I start Thunderbird. The topic came up last year but the conclusion was along the lines of "...this problem will be fixed in version 128" but it was never clear whether or not the User followed Mozilla's support replies or what they had to do to clear the email message from Thunderbird. .....Well I'm running version 128.1.1esr and the problem still exists.

My questions:

1. What is Thunderbird trying to do? Compact individual email files? Compae from ct the whole Thunderbird Profiles folder?

2. Is the problem the size of the Profiles folder or the overall size of the hard drive the Profiles folder resides on? What is the Hard/solidstate drive is the maximum?

3. Is the problem related to the amount of Free Space left on the Hard/solidstate drive or is the issue the number of individual files?

4. Is the issue related to the number of Thunderbird files and/or folders OR is it related to the total number of files and/or folders on the hard drive?

5. Is there a limit to the number of sub-folder levels that Thunderbird can navigate?

Thank you.

Tom

Tom O'Brien TOBrienArchitect@gmail.com

I'm a Thunderbird novice.

I had Thunderbird working to allow me to read and write messages to the Quicken newsgroup.

Something went wrong (Thunderbird was displaying the Quicken newsgroup name twice - in the left column), but clicking on either of the displayed names produced a blank screen. It did not matter what the read/unread setting said: no messages diaplayed.

So I tried reinstalling Thunderbird - which is requiring me to set everything up again. I struggled to get setup the first time, and this time I'm getting almost nowhere.

First: Thunderbird setup my email account even though I don't want to use Thunderbird for my email. I'm hoping that's just a minor annoyance, though I'd like to get rid of the Thunderbird email account.

But I am not getting anywhere setting up the Newsgroup.

I'm trying to use www.eternal-september.org to get messages from the newsgroup alt.comp.software.financial.quicken - which was working fine before I had to reinstall.

Is there a simple step-by-step guide I can follow to achieve my goal.

since 8/22/24 I have been unable to send email from one of my personal domains. Same install of T-Bird successfully sends SMTP via Gmail and my other domains.

I receive the error shown in the first photo below. Sending of the message failed. An error occurred while sending mail. Outgoing server (SMTP) error. The server responded: us2.outbound.mailhostbox.com ESMTP not accepting connections.

I have been back and forth with the domain tech support. Here are the email content (parsed for easy reading)

Me > I am having difficulty sending email. > I can POP email without issue. > I am using the most recent version of Thunderbird; version 128.2.0esr (64-bit) > When I send (with or without an attachment) I get the following error: error as shown above > I have never seen this error before and cannot find it in your knowledgebase files. > My SMTP settings: > > server name: smtp.drachenfelspress.com > Port: 587 > Connection security: None > Authentication method: Password; transmitted insecurely > User Name: mcaputo@drachenfelspress.com

Tech: If you are able to download emails from our server but unable to send out emails through the same, then it is likely that your Internet service provider is blocking port 25 on your local network. For such ISPs, you must use their SMTP server to send out mails on their network. Customer Support - TH

WELL Since I was using 587 that didn't help at all.

ME the error says YOUR server, "US2.outbound.mailhostbox.com ESMTP not accepting connections." This is YOUR error, not my ISP. I was using port 587, my ISP does not block port 25.

Tech try non-SSL using the following: STARTTLS Auth Normal change server name to smtp.<yourdomain>.com

Me No change

Tech Try reducing TLS version back to 1.0

Me No difference. Restored TLS 1.3

Tech return to the mailhostbox.com server Port 587 STARTTLS Normal full username

ME ok, no difference. That is where we started, didn't work then, doesn't work now. (second photo)

Tech Try port 25

ME Same results

Tech <resets my password>

Me Did you reset my password overnight?

Tech To investigate the issue, we needed to reset the password for mcaputo@drachenfelspress.com, to enable us to configure the Thunderbird email client on our end. The temporary password is "Se!!P)iqk2" We have successfully created a Thunderbird account and were able to send emails through it without any complications. The configurations we utilized are displayed in the screenshot provided below: us2.outbound.mailhostbox.com Port 587 STARTTLS Normal full username

Then change your password.

Me I appreciate your response. HOWEVER the issue remains.

Tech We have already replied to you on this matter.

ME Tried sending on port 465 and it indicated "sending" but hung there. Using Telnet I am able to access the us2.smtp.mailhostbox.com on port 587 but I cannot trigger an AUTH login through TELNET. (see CMD screenshot below)

Tech What is your IP address?

ME It is not static, but today's is (IP address at the time given)

Tech We have done further testing by setting the ThunderBird email client for mcaputo@drachenfelspress.com to both SSL and Non SSL connections. We can see both the implementations being fetched correctly without any issues. <provides two sets of POP and IMAP settings>

ME I can POP successfully, have always been able to. Problem is with SMTP, outbound mail.

Tech Provides two incomplete setting combinations: us2.smtp.mailboxhost.com port 587 smtp.drachenfelspress.com port 25 Upon using any of the two implementations, SSL or Non SSL as configured above, there should be no issues in setting up the email client.

The SMTP and IMAP passwords (if asked any) will be the same as your current email account password.

We are unable to replicate the issue you mentioned. Customer Support - TH

ME I am unable to replicate your success. I still cannot SEND email.

Tech We have rechecked and can confirm that we are able to setup the email client on the latest version of thunderbird i.e 128.2.1 as well using the same IMAP settings as shared in previous email. We are afraid that we are unable to replicate the issue you are reporting after numerous tests from our end. As a suggestion, could you try to connect to your mail account from a different network or ISP? Customer Support - TH

ME Again, IMAP is not used on this account the issue is with OUTGOING mail. Tried both SSL and non-SSL settings for drachenfelspress.com outgoing mail will not send.

That's ALL I have right now. I am going out right now to try to send email from a laptop with a fresh t-bird install while sitting in a McDonalds on their wifi...

Help?

I saw people posting for over a year about the "Geeksquad" FAKE emails. This still hasn't been corrected, and I am getting them also from the criminal enterprise. They all pretend to be from Best Buy/Geeksquad. They all have Click buttons with the SCAMMER website rxvtom<>.com within the email. Block this Junk, please, before any more people get hurt

I will provide FULL HEADERS Directly to Support Staff. I don't want to Post them here since someone might inadvertently Click on them and get Malware from rxvtom<.>com Malware site.

Protect your Users. Links disabled per request of thread owner

My Sent folder disappeared. How do I restore the folder with the sent messages still intact. Or, at the least, just restore an empty Sent folder. The In-Box, Drafts, and Trash are still there.

All the settings are correct, and it seems that because there's no Sent folder I cannot send an email. When I try to send a message I get the attached Error.

My local phone company routes email through Yahoo Mail, then to Thunderbird. It was all working fine until my Sent folder disappeared. Now because of the missing Sent folder I have to create the email message in Thunderbird saving it in Drafts so I have a record. Then, I have to copy it and send it from Yahoo Mail. Needless to say this is a pain in the you know what.

Can someone please provide the instructions to get my Sent folder back?

Thanks,

Tess

Problem: newly added account disappears when TB is closed. Thunderbird on this PC (Dell Latitude 6540) has held a Verizon account for years. The "new" account is a different, equally old Verizon account kept on TB in an identical PC I no longer use. When added to TB on the present PC it tests and works fine until TB is closed. Repeated numerous times. Having read thread # 1286437 I did what follows , to no avail: 1. tried TB in troubleshoot mode; 2. tried in Windows safe mode; 3. cleared startup cache; 4. drastically pruned old emails; 5. looked up profile folder under troubleshooting info. Folder qxxxxxxd ( size 1.18 GB before adding new account) holds one folder tree, one directory tree, but NO prefs.js file. Instead, twenty-two prefs-xx.js files from 1 to 22; removed all to a thumb drive except prefs-1.js which I dared not rename as prefs.js; 6. found two profile folders, both labeled default. One is the above holding 1.18 GB, the other holds 685 MB (probably harmless and related to an old university account no longer extant). I copied both profile folders to a thumb drive. Note: profile folder qxxxxxxd is clearly engaged in what I am attempting. When TB is open with the added new account working -- which is the case as I am writing --, profile folder size increases from 1.18 to 1.20 GB and the number of folders increases by one (under "Mail" the list of pop.verizon-xx.net sub-folders increases from 17 to 18). Please advise on what to do next; I am 86 and no software geek, but can follow instructions... Thanks --Paul

Good morning,

I cannot delete drafts in my draft folder. I have sent the emails, but they are still in the drafts folder.

Does anyone have a solution to this problem? I now have 22 emails in my drafts folder. When I delete them, they immediately re-appear.

TIA, Leslie

After update 138.0.1 my profile is not "opening" emails.

I can see that im getting emails, i can see that i can send and make new emails, but the emails when i either click or double click them are "white".

I even tried reading the "source code" it shows nothing. I even tried going to the beta channel, but no avail, the issue persists.

Is there a cleanup, any file to delete? something?

I have used TB for many, many years and have never had this problem before. In the tool bar at the top of the email Inbox toolbar there are a number of blank emails which are getting annoying. Is there a way to remove them. I am using v. 128.6.0esr

I am attaching a screenshot

Please can anyone help.

I'm trying to transfer the Profile folder from my current laptop to my new one. I followed the directions here: https://support.mozilla.org/en-US/kb/moving-thunderbird-data-to-a-new-computer but must've made a mistake because none of my many Local folders have populated Thunderbird in the new laptop. Also, the GB size, number of files and number of folders show to be very different on the new laptop vs. the current one.

I'm inclined to just start over but have a question. Can I simply delete the contents of the "Thunderbird" folder under "Roaming" in my new laptop and try again to paste into it? Or are there some items in that folder that were inserted when I first downloaded TB into my new laptop so that doing a complete deletion would remove those and they wouldn't be replaced when I try pasting again? If so, how do I get around that?

Thanks very much for your help.

I use Thunderbird 128.2.0esr (64-bit) to read mail from the Outlook server; these are the folder mappings:

imap://<email>@outlook.office365.com/INBOX imap://<email>@outlook.office365.com/Sent imap://<email>@outlook.office365.com/Drafts imap://<email>@outlook.office365.com/Trash

I used to also be able to read the Junk Email folder from the Ourlook server the same way, but the folder disappeared from my Thunderbird a couple of months ago. I tried re-adding it as a sub-folder, which is how I created it in the first place, but it won't appear on the list.

I'm not sure what else to do here. I don't know where the Thunderbird directories are stored locally any more, I'm using Ubintu 24.04.