Форум сообщества Все продукты

My YouTube homepage is blank when I visit using Firefox (see attached screenshot). Here is a list of all of the fixes I have tried:

-Disabling all extensions and turning off Enhanced Tracking Protection (at the same time) -Clearing cache -Clicking 'forget this site' on YouTube in my browser history -Restarting my PC/Firefox -Refreshing Firefox profile (this worked, but the issue returned after an hour) -Changing my system theme to light mode -Launching Firefox in troubleshoot mode -Logging in on an incognito window (with the same result) -Probably some other things I'm missing (I tried pretty much every result I could find from looking up 'YouTube homepage is blank' and 'YouTube homepage not loading).

The issue only occurs on Firefox and only after I log in to YouTube. This has never occurred before. I checked to make sure my Firefox and YouTube settings are the same as they've always been.

YouTube videos load fine as long as I paste the direct link into the URL bar, but ONLY the video (no comments, recommended videos, likes/dislikes, description, etc...) and I can't take it out of theatre mode nor fullscreen it (fullscreening it just removes the top bar of the browser--the video itself still has black bars on the sides).

Sometimes when I reload the page, I see the following at the end of the URL: &ThemeRefresh=1. I don't know if that means anything.

I am using the Firefox app on Windows 11. I am not using a VPN. This issue is specific to YouTube and YouTube only.

Any help would be greatly appreciated. Thanks!

Anything using WebGL in-browser tells me that my browser doesn't support it.

https://get.webgl.org/ says "Hmm. While your browser seems to support WebGL, it is disabled or unavailable. If possible, please ensure that you are running the latest drivers for your video card." but I updated it to the most recent drivers and the issue is still happening. Graphics card is an AMD Radeon RX 6600 XT.

When I open any stream, it takes about 2.5 seconds from the start of the page loading to the appearance of the stream image and playback. For comparison, in version 137 it took about 1.0 seconds.

I tried to launch the browser (Firefox 138.0.1) in troubleshooting mode, and also created a new profile, but the problem remained.

I also downloaded portable versions: 137.0.1 - everything is fine. 138.0 and 140.0a1 - slow loading.

I also have Zen Browser installed (the latest version is based on 138.0.1) - everything is fine.

- Translated via Google Translate.

In /Library/Preferences/org.mozilla.firefox.plist:

``` <plist version="1.0"> <dict> <key>EnterprisePoliciesEnabled</key> <true /> <key>ExtensionSettings</key> <dict> <key>cloudmetering@snowsoftware.com</key> <dict> <key>install_url</key> <string>https://raw.githubusercontent.com/SnowSoftware/agent-firefox-extension/refs/heads/main/cloudmetering-v1.2.3.xpi</string> <key>installation_mode</key> <string>force_installed</string> </dict> </dict> </dict> </plist>```

In about:policies: {"cloudmetering@snowsoftware.com":{"installation_mode":"blocked","install_url":"https://raw.githubusercontent.com/SnowSoftware/agent-firefox-extension/refs/heads/main/cloudmetering-v1.2.3.xpi"}}

The plist file did read "blocked" at one point, but it no longer does. Why isn't firefox picking up the new value from the plist file? Restarting/refresing FF has not helped so far.

For days I have been seeing Firefox be very slow to load a page (as in minutes) or stop working entirely. At the same time Chrome works fine. Mac Mail has become intermittent as well. I have uninstalled Norton products and changed Network proxy settings many times. Nothing helps. I have created new profiles. I switch between profiles. I have hacked into my WiFi router. Nothing, nothing helps. Safari hangs up too. Firefox on my android phone continues to work properly when using my Wifi router -the same router my Mac Studio connects to the internet with. I can access my third party mail service via Firefox on my android phone. Both FireTV devices work. I am at my wit's end. At this point I have shifted all of my work over to Chrome.

I have cleared caches. I have gotten rid of all cookies. I have restarted Firefox and rebooted my computer countless times.

Mac OS Sequoia 15.5 Firefox 138.04

I have a vivo pad 3, and when I'm using it in landscape mode, the firefox app would only occupy part of the screen, leaving the two sides empty. It used to work fine and I don't know what made it to behave like this since I didn't touch the settings, and no other app is like this.

I am starting to use the new utility which allows me to group tabs. But I would like to see only the name of the group and not the whole list. How can I collapse the list of tabs which belong to a group leaving only the group name shown. Then with a click I should be able to see the corresponding list of tabs if I need it. Saving and closing a group is not a solution, as the group disappears from the Sidebar. Thank you for your help. Best regards Ray Ballisti [edited] @bluewin.ch Switzerland

Secure Connection Failed An error occurred during a connection to (Firefox and ALL sites) PR_CONNECT_RESET_ERROR Error code: PR_CONNECT_RESET_ERROR Help advises 'Failed to check for updates' Problem arose on upgrade to Firefox 138 Tried restart, computer reboot and reinstallation

I am not sufficiently computer literate to understand supposed help and support documents within 'Mozilla Support'

It looks like the end of 20 years of using Firefox ... Google Chrome used to submit this request

Logs out of email (gmail) after restarting the browser. I reinstalled windows and downloaded a browser, connected my account, and now when I go to gmail.com and register my mail, everything is fine, it works, but when I exit the browser and go back to gmail.com, there is nothing.

Hello. For a while now I have been using the picture-in-picture feature to play a video in the corner while using other applications. It has been a great help as I have a single monitor.

Unfortunately, I have recently been encountering a severe issue with the feature over the last week. When attempting to use picture-in-picture while my computer is running a videogame (through Steam) my entire system will freeze. The audio still plays as normal, but the image is frozen and the system is unresponsive until I force a shutdown and reboot.

Any help at all in with this issue would be greatly appreciated, thank you.

Hardware Specs: GPU AMD Radeon RX 6750 XT CPU AMD Ryzen 5 5600X 6-Core Processor 3.70 GHz RAM 16.0 GB OS Windows 11 Home

Hello. Today I updated Firefox to Version 138.0.3 64 bit and I have found that the Search Bookmarks in Bookmarks no longer works where as in Version 138.0.1 it did. I have done a Refresh and it still does not work. I was wondering if anyone else is experiencing this problem. Is this a bug or something new with the current update. Could someone tell me how to solve this a using the Search Bookmarks function was a big help. Thank you.

Respectfully, Don

Suddenly today (April 30) when I try to go to Yoube home page, I get a blank (see the picture). But if I try in a private window, it works.

I see Youtube has re-designed its home page - maybe that's part of ther problem.

Is there a setting I can change?

After I upgraded to v137 and now on v138 I do not have the new search enhancements made to the address bar. Only a new profile will get me the enhancements. I'd rather not have to create a new profile and add all my changes and add-ons all over again. It's a real PITA. Is there any 'trick' I can try to get the new enhancements?

I seem to have accidentally set up tab-groups, on desktop. Probably I fat-fingered a shortcut to group some tabs. This is a function I'll never intentionally use — since I'd rather not cut off my fat fingers, is there a way to permanently shut off tab-groups?

Thank you kindly.

When I enter the verification code I received over email, it says "Bad request: Something went wrong. Please close this tab and try again."

There's no bad requests in the Network tab under web developer tools.