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I can't install one of my Microsoft email accounts (the other two, yes). I solve this problem in the desktop app with an Owl subscription. How can I make it work also in the mobile app? It's my main account! Thank you.

Hello, my mozilla accounts email is a deleted email that no longer exsist, but it still asks for a conformation code that i cannot type in due to the email being deleted, is there a way to reset the main email and swap it for another without requiring the conformation code?

I have an account recovery key [removed the recovery key] But there is nowhere to enter this to recover my account. Why?

Moderator note: This question has been edited to remove sensitive information.

10-24-25 In my setup for 'BDR Office' Thunderbird has stopped displaying all my folders. How do I restore proper display. Noted fact, I have named three of my folders with preceding characters '0 -' on the given file name' so to display together in my list. Odd - these three folders are the only ones that display. See Attached. In my TB setup I have 3 emails set up and it is only the 'BDR Office' (for my email [edited from public] @reagancpa.com) that has ceased to display all my folders. Normally it appears similar to the [edited from public] @gmail.com as seen in the attached. On 10-13-25 I followed several Methods provided by Support.mozilla.org with no success. HELP! if possible phone contact would be best for me. [edited phone# from public community support forum] - Billy

Earlier I logged in to Firefox to pose a question. Checking email, I had a notice from Mozilla that my account was used to sign in: Firefox on Windows 10 / United States (estimated) / Thursday, Oct 23, 2025.

Does Firefox think I'm using Win 10??? I checked my computer and it verifies that I am running Win 11 with all updates.

Call me confused. Or is this a non-issue? I ask because I'm trying to get into a member website and after I login, it takes me to a page that is for new signers ... not an existing member. Has happened several times.

Thanks,

Ron

I have a computer that is not eligible for Windows 11, apparently. I don't want to lose my files before I can purchase a new one--what can I do? I have a lot of files--some can be discarded but I need and want to keep others. I am a senior and not completely computer savvy.

Hi all,

For quite a while I'm working together with others on a voluntary base (nobody gets money) as members of a computer-club, a charitable NGO and NPO (in German: gemeinnütziger Verein) for seniors in order to bring them closer to the use of digital devices and media. It's not only teaching, but administrating the hard- and software as well.

I can remember that it was possible in former versions of Firefox to include at least a script into "defaults->prefs". I think it was user.js (not sure) in the installation folder to define common preferences to be fixed, like proxi settings. It always worked well, preventing non-privileged users from making any unwanted changes. As a I found out there must have been a very similar way to include add-ons (like uBlock Origin).

Unfortunately all content I found was older than about 10 years. When trying setting up Firefox as it is now, my test system didn't care about anything I've tried.

I'm talking about > 50 Windows-PC having in average 3 user profiles each (for teaching more than 400 members). We are amateurs regarding PC administration, except some network ex-professionals. "Baking" installation media including our needs, as I already found on Mozilla's pages, seems to be beyond our abilities as well as distributing a fitting profile (we don't have a MS-server), not speaking about Group Policies.

Is there any usable guideline for people like us? Today, each FF-installation looks different and I would like to unify this as easy as possible.

I want to change the email associated with my account. However I can't add a secondary email and then make it the primary, as is suggested in all search results, because the primary email has been defunct for years. (I have had no reason to enter the account since that time.) Therefore I cannot receive the code to allow me to add the email. How can I proceed? Thanks in advance. PS, please respond to my current email, which is [edited from public] @gmail.com; as the notification that there has been a response will go to the prior(defunct) email too! Thanks.

Thunderbird ver 140.0 (64-bit) on Windows 11.

Brand new, fresh installation of Thunderbird. - Added a GMail account. That worked. - I tried to add an account with my personal domain. I enter my name, the email account, and Thunderbird gets stuck in an unending loop looking up the configuration. - Other email clients have successfully looked up the config and did the setup without a problem. - The email account is handled via IONOS.com servers. - If you gave me a manual setup option I could handle it but there is none; TB goes straight into trying to handle it itself.

Any ideas?

TY, Frank