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Hello!

I first installed Video Download Helper several weeks ago and it worked fine. However, since the update of 04 March, 2026, it no longer works with YouTube. (It does, however, still work with Instagram.) Having checked all of the settings (which I had/have not changed), I uninstalled it today and then re-installed it. This hasn't helped. With YouTube, the Downloader icon (pinned to toolbar) simply remains grey and does not show any videos when opened. I am using the latest, fully updated version of Firefox with Windows 10.

Can anyone help, please?

Many thanks,

Stuart.

Default homepage is yahoo. Since the update to version 149, if I do a search from yahoo, the new tab that opens with the search result is blank most of the time. I have to click reload for the search results to show up.

Is anybody else having that problem? Seems to be yahoo search specific but not 100% sure.

Dan

I am looking to Restore yesterday Firefox have lost all my pin tabs when I opened this morning the browser how can I get my old stuff back? Please help me out. Thanks

The latest version of Firefox appears to have updated a setting: When selecting a custom search engine in the address bar or search box, you now need to click the mouse three times (click the dropdown button on the left side of the box - select search engine - search); previously, after entering search terms in the search box, you only needed to move the mouse icon below the box to automatically display all search engines, and then click the desired engine to search directly, thus completing the search with just one click.

The old setting was very convenient; while the new setting forces me to click several times every time I want to search for a term in the search bar.

I hope the support team will address and improve this issue.

On new tab, all my added short cuts are gone and it doesn't let me add any. For example I want to have a shortcut to say... Amazon, but when I type or paste in the url, it still doesn't add it and the add button goes blue, not white. I have the shortcut feature turned on

The camera just won't work on google meet. It works on zoom and teams just fine. The camera preview before joining a meeting on google meet also works just fine. Sometimes it works on private mode but not always. It works perfectly on other browsers. I have turned off extensions, removed protections and restrictions, created a whole other user account on my laptop and installed firefox on it just to test it out (without signing in/syncing settings) and it still won't work. It doesn't matter whether I'm signed into a google account or not or if it's my meeting or someone else is the host. On private mode it only works if I'm signed out but again not always. Not sure what's up

Facing these issues on video/educational platforms other than YouTube. I am not facing either of these issues on other browsers like Microsoft Edge, on the same network. Please let me peacefully watch my educational videos, else I'll have to switch to other browsers and encourage others to do the same. I have a lot of respect for your open-source community-based browser, but such errors are causing intolerable pain. PLEASE RESOLVE ASAP.

I have for years disabled crash reporter on firefox, however it recently crashed 149.0.1 (64-bit) & sent info ANYWAY! it then upgraded to 149.0.2

WHY is this NOT being honored ? firefoxCrashOFF.jpg attached

I previously had a Firefox account registered with my original email address. Recently, I changed the account’s primary email by adding a secondary email address, switching it to become the primary email, and then removing the secondary email address.

After completing this change, I attempted to create a new Firefox account using the original email address that was previously associated with my account. However, during the sign-up process, I receive the error message: "Primary account email required for sign-in."

It appears that the original email address may still be linked to the previous account in some way, preventing it from being used to register a new account. I would like to understand why this is happening and how I can free the email address so it can be used to create a new Firefox account.

Google Search CAPTCHA persists unless you sign in to your Google account. This only happens in your browser, from versions 140 to 149. Other browsers don't have this problem. Changing the user agent used to help. Now, nothing works.

I am using windows 11, after the latest update 149.02 I am unable to log into CIBC (Canadian Imperial Bank of Commerce) account it gives me error message 0001 with an exclamation mark on the screen, tried disabling all add on no luck,

I was going through my account settings today and noticed that two factor was disabled. I thought this odd as I usually set it up on any account I use, so I of course turned it on and went about linking my authenticator app and generating account recovery codes. Yet in my authenticator app there was already a Mozilla account with my email, but the codes it supplied did not work. I also found old account recovery codes I had written down which did not work either.

What could have happened to cause this? I must have had two factor on sometime in the past and added it to my app and generated recovery codes. How could it have been disabled, the old codes made invalid, and Microsoft authenticator unlinked? Am I looking at an account breach somehow? I have no unusual activity as far as I can tell and no recent data or password breaches. The only thing I can think of was I removed a number of old devices from my account and signed out of them, but I still own the old PC's so no one could be using them.