Форум поддержки Все продукты

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

Every time a youtube video is placed on landscape mode on the firefox app of my android phone it becomes a single blurred image with the audio playing as normal.

Youtube seems to work fine on other browsers and I have tried all basic fixes, like deleting cache/data/reinstalling app etc. Appreciate any help.

Edit. Okay I managed to fix the issue so I'm adding the solution here in case anyone runs into this problem. Apparantly youtube playback decided to enable "ambient mode", a feature I didn't even know existed and seems to not play well with a phones resolution.

Just click the settings gear while the video is playing in landscape (mine is on the top right) and disable the "Ambient mode" feature.

Hope this helps.

I'm having a problem with playing videos on websites. When I click the expand to full screen button about half the time the full screen video comes up for half a second and then the window shrinks down to a small square on the bottom right-hand corner of my screen. Sort of like when the youtube app minimizes a video. This window is unclickable and also everything at or below it in android is unclickable while it's there. If I click the window button on android and swipe the firefox app up to close it and restart it, Firefox doesn't even close and I can still hear sound from the video. I have to select on the Firefox app again which will restore the full window and then click the full screen button one more time and it will work. This issue is happening on every website I play video on on the Firefox app and it is extremely irritating. I'm about ready to switch to another app if this can't be solved, but Firefox is the only browser that allows ublock origin so I don't want to do that. Can anyone help?

I'm seeking assistance with managing my bookmarks on Firefox for Android. I've been a Firefox user for some time, and I've accumulated a significant collection of bookmarks that I really wouldn't want to lose. However, I'm a bit unsure about the process of importing and exporting bookmarks on the mobile version of the browser. I've looked around, but I can't seem to find the feature. Am I overlooking something? Any help would be greatly appreciated.

I am trying to set the home page on my Samsung S21 with android v13 and firefox v117. I cannot find any means for setting the home page. The customize homepage in the top (3 button) menu has no option for setting a different home page.

The homepage option under settings gives you exactly the same options as above.

The customize option under settings applies only to the theme and has no options for managing the home page.

Unfortunately every version of firefox is different and all the instructions I have found apply to different versions of firefox than the one I am using.

Sometimes when I click full-screen on a video, the app view disappears, and I am back out on the home screen. I still hear the video, and can switch back to Firefox and try full-screen again. It usually (maybe always) works the second time.

When it happens, I can briefly see the video go full-screen and rotate to landscape. When the view has disappeared the screen rotates back to portrait. Whenever a video stays in portrait mode when going full-screen, the problem does not occur.

Even when closing firefox, I can still hear the video. So I think it is related to this issue: [https://support.mozilla.org/en-US/que.../1420245]

What I have tried:

• Switching versions of firefox, they all have the same issue; Firefox, Firefox Nightly, and Fennec.

• Clearing cache and disabling add-ons has not worked, but seemed to make it happen less frequently for a while (not sure).

• I tried activating automatic screen rotation, but this made the problem worse. It would then not work the second time and firefox would only display part of the website in the top right corner of the screen. Closing it and re-opening it multiple times did not work. I had to turn auto-rotate back off.

• I'm using the KISS launcher. Tried switching to various other launchers, but it made no difference.

OS: Calyx OS 4.12 HW: FairPhone 4 Firefox: Fennec v116, Firefox Nightly Add-ons: uBlock Origin, Tampermonkey

Hello!

Firefox on Android won't display pop-ups. I've checked privacy setting but there's no checkbox for a popup blocker. Also tried about:config but didn't find any setting to change. Any ideas on how to be sure Firefox is comfigured to allow popups? I participate on a Zoom webinar and can't start Zoom through Firefox so have to use Chrome.

Thanks!

HELP! My mobile data usage spiked as of June 20th and has continued at unprecedented levels almost every day since. My historic daily usage for the past many years has been around 4 MB and is now 95MB. and busting through my 2GB/month limit. This is ALL due to Firefox! What happened? Something strange happened on June 19th, when my mobile date usage recorded three separate usage figures instead of the single usage figure for all days previously. June 19th showed 2 usage figures and June 30th showed 3.

For the past few weeks builds, downloading image from any website is weirdly triggering a crash of com.android.phone due to which mobile network is lost as well. Using Samsung Galaxy Note9.

Sorry if this has already been addressed, the nature of the issue makes it very hard to search.

Firefox web access on my phone has been not working whatsoever for a few days now. The app opens, but no webpages load, including pages that were previously open in other tabs before the issue started. Instead of anything, there is just an empty grey screen with the bar at the top like usual. This also happens if I open any web URL in another app, like Discord or Gmail, and it tries to use my default browser (which is Firefox) to access it. Just straight greyness, no loading bar or anything. The issue isn't present in the default Samsung web browser, but honestly, I can't stand using anything other than Firefox, so even looking up help has had to wait until I could use my computer.

I've tried restarting my phone to no avail. I would like to try uninstalling and reinstalling Firefox, but as far as I can tell there is no raw "copy a folder" way to back up my data for whatever reason, and when I tried backing up my data by creating a Firefox account for the first time and using sync... well, to do that, it tries to open a series of webpages. Which it can't do. So that was a dead end. And I would really like to avoid losing my tabs, bookmarks, and history if at all possible.

If I don't get an answer that works for me, I think I am going to enable developer access in my phone files and hook it up to my computer to try and force-backup my data, then uninstall and reinstall the app and see if that helps. Honestly, though, I'm really curious why this has happened and how I can prevent it in the future. Having my web browser suddenly just cease to function has been INCREDIBLY annoying.

Thank you for your time!

RE: Pages are blank question by dolanina. I have the same issue...twice now, after clear cache, uninstall and reinstall. Lost bookmarks, etc. Moderator Paul says ask again for help. Also, same as Carl_Spurchise... Same platform and OS, with Firefox version 114.2.0. Please help. Thanks.

Android Firefox v114.1.0 (Build #2015955411), 4bddc25255+ Samsung Galaxy S9+ Android v10

Hello,

Firefox was upgraded on my Android phone to the version above yesterday, and all existing tabs or any new websites are now blank (see second image attached). No page will load, no open tabs have any content / cant reload them etc. Clearing cache for the app, hasnt worked either.

Just hoping there is a fix rather than blowing everything away and then finding out there is still an issue.

I am struggling to try to like Firefox Mobile. I have Firefox Mobile version 114.2.0 on my Samsung S23 Ultra phone with Android 13, and 114.1.1 on my S7+ tablet. I do not like having to click the little button next to the address bar to open a screen showing blocks or tiles for the tabs have open. I have used Firefox on my PC since it was a new browser in beta. But I have never used it as my primary phone and tablet simply because of the way it forces use of those blocks or tiles on a separate screen instead of showing always visible tabs across the top of the browser. I can not find anything in Settings to force it to display tabs instead of those blocks/tiles. What do I need to do to force it to show tabs and have them always visible?

I currently am using Dolphin as my primary mobile browser, but I can not sync my PC Firefox bookmarks with Dolphin. I just got the new phone and want to make the switch so that I can sync bookmarks, but I will not switch until I can see the tabs across the top.

Thank you! DaveM

Recently autofill has stoped working, i get suggested login, address, credit card and tap on it, yet it doesn't populate the fields, tried turning on and off sync and still doesn't work