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I am a subscriber to Mozilla Relay that includes the "Phone Mask". I believe I correctly configured everything ages ago, but am feeling VERY FRUSTRATED whereby I am trying to purchase tickets for a local event and the SMS code (that expires in 15 seconds) sent to my mozilla phone mask is NOT getting to my iPhone. Isn't there an end-to-end test you all have to track down misconfigurations or other issues?

Greetings team,

I;m using Firefox and Mozilla services from beginning, since I was child. I noted what MFA is not working, on my both accounts. it was my early guess also since last year but i fought it was my problem. No after resetting and getting notification what password is not correct makes me guess something is off. i might be wrong but looks like internal problem, maybe a breach what no one knows. what can i say from my side, as an IT company director and IT person. i can exclude all my thoughts about my side, since i changed and reinstalled everything on my devies. got fresh OS and hardened every device. problem still exists. maybe someone could check my accounts and internal settings for firefox security on accounts and MFA. since codes are not valid. had to disable mfa on my both accounts.

Hi,

I have been locked out of my account and the two factor authentication does not work any longer. This is the first time this has ever happened to me.

I do not have a Backup Authentication code, but I am logged into Firefox on my mobile. Unfortunately, the iOS version does not have the ability to change my Security settings as instructed by the guide.

Can you please help me gain access to my account?

Thanks and regards,

Bernard

I'm trying to setup 2fa on my account. It requires sending a code to my email which I then use to verify. These codes consistently are sent outside of the time window and as a result expired. I've added accounts@firefox.com to my contacts, and I've tried this on firefox desktop and firefox mobile on an iphone, and both produce the same results.

I'm on a gmail account and gmail flags these emails as suspicious despite being added as a contact, which likely means they are poorly formatted. Despite this flag, they are still sent to my inbox when they finally arrive.

This is incredibly frustrating as this is a service provided by basically every company and yet I have never seen it perform this poorly as it has with firefox.

Hi, please assist. My old Gmail account that I used to login is no longer working when I try to reset password. I don't have a 2FA push code (must have deleted this); however, I tried one of the 2FA backup codes which I do have (ten digit) to sync and access my old account and reset the password, but it is not working. None of the codes are working. Please help me reset and gain access to the account. Can you help me reset the password, and disable 2FA so I can get back in?

Best, Amritha

Got a new pc.. Tried signing into Firefox.. Asked me for 2 step verification.. No idea where the app or backup keys are.. Im still signed in on my phone tho.. Anyway to disable 2 step? I tried through my phone and its taking me to same page where i need 2 step authentication.

I recently switched from Chrome to Firefox. Now when I try to login to a platform, my verification codes to my phone are coming through too slow. What is causing the delay?

It is becoming a serious pain in my butt that it seems every time I turn around that I have to log BACK into my mozilla account. and when I do I ALWAYS have to wait on an e-mail code. and when I get it I have to click into the field before I can paste in the code.

Are you guys going out of your way to make this a pain in my ass?

Do you have some way I can use an authenticator or Yubi key?

Do I H A V E to use 2nd factor? I have a password manager with unique strong passwords. I feel like you guys are living in the 90 when passwords was new and rotating passwords was concidered best practice.

and why is it that many websites do not function properly unless I am logged into my mozilla account? Youtube especially doesn't function right unless I am logged into Mozilla with my firefox browser. Are you guys tracking me?

all this to say please make it easier to login to my browser profile. This should not be a 12 step process.

I want to change the security rule. I have to get a code from my email in order to login to paypal. I wouldnt have any problem doing a text. Is there anything I can do?