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Hi, after an update, i have the newest version of Thunderbird installed. Upon starting, it says: "Unable to use profile when you launch an older version of Thunderbird." I cannot start the program. But it is the newest version... What can I do? Thanks Lukas

I have Thunderbird 128.3.3esr installed on my PC desktop. The Beta app for Android says to go to Settings on the desktop app and select "Export to Mobile" to get the QR code. However, I cannot find "Export to Mobile" even using the search box. Where is it?

Also, once my accounts are in the Beta phone app, are they synced with the desktop app?

Everything was normal before the update. When I did the update, the menus changed, the bookmarks disappeared, the new tab key disappeared, how do I get it back to its original state?

Trying to install TB from download. I get the following error message: Access Denied You don't have permission to access "http://login.xfinity.com/login" on this server.

But, when I login to xfinity through my browser, I can access the mail just fine. What should I do? Thanks for your help. Jerry

On the latest update to firefox, the browser now has a vetical tab in addition to the horizontal ones. I want to remove the vertical tabs, and ideally for it to never come back. I've searched the settings as well as the support features and can't find a way to turn it off. I am legitimately not going to use firefox at all until this issue is resolved.

Thanks

I had a problem with a new upgrade for TB and was asked by another moderator on this site to update my version of TB (128.1.1esr 64-bit) to v128.2. My version of TB did not recognize the need for an update and so I downloaded and installed TB 128.2. It successfully installed as an upgrade but in a wholly different folder under C:\Program Files\MozillaThunderbird. The previous instance of TB, 128.1.1, was installed in a different location under C:\Program FIles\WindowsApps\Mozilla Thunderbird. Under control panel I see only one instance of TB and that is the new v128.2. Under Windows Settings, Apps and Features, there are two instances of TB.

Both instances appear to be seeing the mail profile so the only thing I want to know is if it is possible and how to remove the old version of TB without losing the mail profiles. Or do I uninstall the new version and roll back? In any event I do not want to lose a mail profile with years of information.

I have a macbook air laptop (late 2010) and have been using the latest version of Firefox browser for browsing. It's one of the few browsers still available. Google is popping up with the message that my browser is no longer supported. Do you have any suggestions about a browser that may work (other than a new computer please)? Will Firefox be coming up with a new extended version that will work? Thanks!

Last week my TB stopped working all of a sudden, wasn't doing anything, no errors messages at all. I reinstalled it and it picked right up where it left off. Now today, I come in and again it won't work, but now it says it is because of my profile being for an older version.

How did my profile get updated to a newer version and since I just updated my TB to the latest version, why isn't it working now?? I tried to go back to the version from last week and it still doesn't work, but it also doesn't work with the newest version. I really need my profile to work and I'm really upset about this. Can anyone help?

I am on an iPad mini. My familysearch.org site just told me to update Firefox. That‘s what I tried to do in following the given link. That link lead me to the apple page to download Firefox. I pushed the download button and assumed it downloaded. But then I miss the install Button. Now I am stuck. My fear is, that your latest update will not work with my IOS-version. And my older iPad is already on its most up-to-date level. Can you help?

That is the first line in the Hippocratic Oath. All doctors have to swear to it. All software developers should too.

I made the mistake of letting Firefox on KUbuntu update. It obliterated all my tabs and all my history. There's nothing left. I had a lot of tabs open with intent to use them to update some astronomy instructional activities. I don't know if I'll be able to find them again.

I don't really have a question except to ask: What fresh hell is this? Is it really that hard to just leave things the hell alone? I'm afraid to ever update Firefox again. If everything else wasn't based on Chromium, I'd be out of here.

Also, it looks like something out of Windows 7.

It's all gone. It's a wonder you didn't delete all my bookmarks while you were at it.

I have a downloaded application of Thunderbird 78.6.1 on my computer from 2021. With my new Windows 11 Pro I had to download and install 138.0 (64 bit) and I'd like to go back to 78.6.1. Can I install it by running the application from the old download? If so, do I need to uninstall 138.0 first?. Will my address book and emails be safe? Is there any profile mix up I should be concerned about?

I cannot login into a website because they complain that I have an old version of PHP. Is that already included in Firefox? I am using Firefox Vers. 143.0.4 on a MacBook Air with MacOS Big Sur, Vers. 11.7.10 Shall I go to the PHP website and download PHP?

Hi,

I am running Thunderbird 128.2.0esr (64-bit) on Ubuntu 24.04.1 LTS

Since around the beginning of September, I find that my Local Folders, which still seem to be storing new emails ok in Thunderbird, are no longer mapped to my "~/.thunderbird/<profile name>.default/Mail/Local Folders" directory tree.

Thunderbird seems to have changed its behaviour in this regard around the start of September.

Has anyone else experienced this?

Any idea where the "Local Folders" emails might now be stored on disk?

In the last update of Firefox, today, the updated firefox opened without some bookmarks that I had open in the last session and that I don't want to lose. I tried the recovery following your help (Recover user data missing after Firefox update) but without success. How can I recover lost bokmars? Note: This situation has happened more times and if I can't recover the bookmarks, I will have to give up Firefox, which I have been using for many years and stop recommending it.

Joao Duarte

Had to re-install Windows 10 Pro 64 bit. Saved Tbird Profiles folder to USB thumb drive. Re-installed Windows then installed latest Tbird version (same one I was using). Opened Choose User Profile > Selected Create Profile > Selected Use the selected profile... > Exited Choose User Profile.

Then went to the thumb drive > Opened a profile folder > Copied everything > Then pasted it into the new profile folder I had just created. Opened TBird but it didn't have any of my settings or emails.

The thumb drive had 3 profile folders in it so I repeated these steps for each folder. But still didn't get my settings, etc.

What am I doing wrong?

Hello, could you please let me know if updating Firefox as suggested (version 128) will be compatible with my iMac OS X Version 10.9.5. Thank you very much. Kind regards AS.

We are in an enterprise environment and for years we have had disabled automatic updates.

Firefox ESR 128.2.0 has been deployed with defaults and these settings have been configured to override previous settings.

Computer Configuration > Administrative Templates > Mozilla > Firefox

- Custom Update URL = Disabled
- Disable Update = Disable
- Application Autoupdate = Enabled
- Background updater = Enabled

We also have a system proxy configured.

Updates do work if someone goes to Help > About Firefox.

Looks like the update interval is once every 7 hours but how is this triggered?

From an upgrade to Ubuntu 24.04 I had a fresh installation of Thunderbird 128.4.4esr with a new profile in a different location. After some attempts at migration I ended up with

(base) kuiper@nutmeg2:~/snap/thunderbird/common/.thunderbird/p325bquj.default$ ls -l ImapMail/ total 48 drwxr-xr-x 3 kuiper kuiper 4096 Dec 3 17:22 imap.gmail-1.com drwxr-xr-x 3 kuiper kuiper 4096 Dec 7 10:44 imap.gmail-2.com drwxr-xr-x 3 kuiper kuiper 4096 Dec 7 12:12 imap.gmail.com

This are big directories taking a lot of disk space.

(base) kuiper@nutmeg2:~/snap/thunderbird/common/.thunderbird/p325bquj.default$ sudo du -hst 1G ImapMail/* 15G ImapMail/imap.gmail-1.com 15G ImapMail/imap.gmail-2.com 17G ImapMail/imap.gmail.com

Can I just delete imap.gmail-1.com and imap.gmail-2.com?