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This is driving me insane. On mobile data (3,4,5g) Firefox will not open any websites, it just sits with a white page until eventually I get "connection reset". Every other browser on the device works fine though, and Firefox can access sites when on WiFi.

I have uninstalled and reinstalled the main app *and* installed focus,beta and nightly versions,all have the same problems. Permissions on mobile data are allowed.

I cannot even get a sensible log or network trace out of the browser as there are no Dev tools.

It sometimes feels like Mozilla are trying their absolute hardest to lose users, I even had had the old "browser uses 12gb of memory for two tabs" problem on desktop the other week.

My TB has been running for years with 2 gmails, 1 outlook and 2 aliyun.com emails mbox.

Days ago the TB upgrade to 115 via auto responding to update check.

however, after upgrade, i cannot connect to gmails ( while outlook and aliyun still ok )

it keeps complaining 'authentication failed'

i check the setting is SSL with Oauth2 that should be correct.

i tried add a new gmail account ( 3rd gmail other than the existing 2 ), i click auto configure in the email setup wizard, it also stuck at checking password. i double check the password is correct.

do you have any idea? how i should approach to fix this issue.

Since installing Supernova, I find a huge (multiple minute) delay whenever I open a folder to a new tab or window. There was zero delay on the prior version to open a folder, so it appears to be specific to Supernova. I'm surprised that no one else has mentioned it on the forums yet, so it seems it might just be something about my particular setup. Can anyone help me diagnose what I might be doing wrong?

Thanks!

Hi all,

Just upgraded to Thunderbird 115(from the last Non beta version).

I have multiple email accounts.

When I click to the inbox off one of my gmail accounts it does not display to the last message received. Thunderbird opens to a message about 1/4 up into my inbox.

I have a second gmail account and this behavior does not occur.

I'm sure its a easy fix, I just can't figure it out .

James

The second time I seen this before.... Mozilla has changed into my aol account... And everything in my mozilla firefox account is gone ... The way I had it set up passwords everything is different .... And then it came back for a few hours and then changed back again.... And when it came back I shot a photo of what my Mozilla Firefox looks like at the top and the aol on the bottom ... NOW Mozilla looks identical to the bottom ....

What is going on please .....

Mike Hirsh

When downloading any file in Firefox (the picture is an example), the "Firefox" option will be added in the right-click open-with in Windows Explorer. This does not happen in other browsers. And this item is added without permission, it is a bad behavior.

在Firefox中下载任意文件（图中为一个例子），在Windows 资源管理器右键打开方式中都会被添加“Firefox”选项，这不会发生在其他浏览器上，而且一个浏览器未经允许添加一个打开方式是不好的行为。

Good Afternoon,

With the new update to Supernova, I'm having an issue when I'm moving e-mails to different folders that I have. When I drag and drop the e-mail to a different folder, my inbox screen refreshes and shifts my view of e-mails down to a previous day.

Example:

• Moved an e-mail to Folder 1
• The list of e-mails that I'm looking at ... let's say from Oct 3rd, 2023 - Sept 29th, 2023 ... shifts. Now it is showing e-mails from Sept 26th, and I need to scroll up in order to view the e-mails I was looking at
• Basically, all this means is that each time I move an invoice, I have to scroll up to look at the current group of e-mails I was looking at which is inconvenient and did not happen previously

Hi,

My Firefox keeps crashing every time I copy and past something from Excel and try to go to Firefox, it immediately goes gray and the only option that works is restarting it and waiting does nothing (which means I constantly relog back into to all of my accounts that I am using for job searches). It has been many weeks since this started happening and auto updates have not corrected anything. I've submitted the crash reports just now. Let me know what can fix this. Thanks!

Whenever I try to watch a video or stream (any site) I can watch the video just fine as long as the audio is muted. However, when I unmute the idea, the video pretty much stops (can stutter a little bit) and the audio plays a roughly 5 second loop of when it was unmuted. This happens on all sites, all formats of videos.

Hi Support. My name is Steve and i keep getting this message : 'Login to server imap.telstra.com with username s.weathered@bigpond.co failed' on the same message it shows buttons 'retry' 'enter new password' (which i got from telstra last time this happened) & "cancel. I rang Telstra and after a 2hr wait they tell me the problem is on your end of the deal. Can you help please. Kind Regards, Steve.W.

OS: Ubuntu 20.04(64bit) Thunderbird upgraded to 115.3.1 (64-bit) today. Now when I select View-->Folders-->Unified folders it checks off the Unified Folder menu item but nothing visually happens. When I click on View-->Folders again, the Unified Folders menu item is not longer checked. In the error console it produces the following error:

Uncaught Error: Component returned failure code: 0x80550005 [nsIMsgFolder.msgDatabase]

   get dbFolderInfo resource:///modules/VirtualFolderWrapper.jsm:243
   get searchFolders resource:///modules/VirtualFolderWrapper.jsm:125
   init chrome://messenger/content/about3Pane.js:889
   _initMode chrome://messenger/content/about3Pane.js:1958
   _toggleMode chrome://messenger/content/about3Pane.js:1941
   set activeModes chrome://messenger/content/about3Pane.js:1844
   folderViewMenuOnCommand chrome://messenger/content/panelUI.js:743
   oncommand chrome://messenger/content/messenger.xhtml:1

VirtualFolderWrapper.jsm:243

Is there a way to rollback the upgrade? If not, how do I fix this?

Dear all,

I deleted an IMAP-Account that I just used for e-mails (no calendar etc.). However I am still asked for the password for this account on each startup of Thunderbird. I would appreciated any help - thanks in advance!

Recently, I started not being able to download e-mails from my AIM/AOL account after about 10:00 PM EST. Then, as of October 1st, I can't download any e-mails from AOL e-mails at all. Every time I use Get Messages, I get ab error saying that Thunderbird is processing the account. This happens even if my computers have been sitting idle for several hours. This does not happen when my computers are checking automatically.

I'm using the current version of Thunderbird Supernova. One copy on a mid-2013 MacBook Air running BigSur 11.7.10. The other is a 2008 MacPro running High Sierra 10.3.6. Thunderbird and AOL are both behaving the same way.

I've been using the same settings on both machines to get POP access to AOL for at least a year, possibly two.

Does anyone know if this is Thunderbird having an issue with AOL or did AOL change their systems over and not tell anyone?

the hourglass icon comes on whenever I click anywhere in the inbox, and the program makes me wait too long. This is a new problem with the so-called new thunderbird. It is not an improvement; it was made worse. Please fix this bug. And where it says report a bug, I can't report one.

My computer indicated that there were updates to install. I clicked the update button. A whole host of items were updated, including operating system updates. When it was all over, Firefox opened up with an appeal for a donation. I made a donation. When I returned from the donation, I opened up Thunderbird. The screen was so magnified, there was no section where you could see the whole section. Particularly annoying was the return of the "new Thunderbird" which I had suppressed using a Thunderbird app that gave me back the old Thunderbird screen which I knew how to operate. How do I get rid ov the magnification and get my old Thunderbird screen back?

I apologize if I seem grumpy. I wish Mozilla wouldn't change things that don't need changing. Also, I'm 84.

Bugs and problems with Thunderbird

Thunderbird crashes by random. White sending e-mail, just leaving the program running at some point, saving a concept e-mail. I don't see any (error) message. Or any form of reason is given. This bug is still not solved.

As same bug and problem with Firefox, Thunderbird doesn't update. Menu Help --> About Thunderbird, show the version Thunderbird 115.2.0 (64-bits) - No new update information does appear here. - See a spinning circle, become stuck in download or install mode. - Need restart Thunderbird to apply the update, then *same* updates needs to be installed or downloaded, keep stuck here and this message. The only way is do the update manually and go tho the website.

• Don't use the installer*, but always the setup. Which contains the full package and can finish the update installation.

This bug appeared already in earliest versions of Thunderbird and Firefox.

Why I cannot save concept e-mails? Which should be saved locally on my hard drive. But, it seems I need an internet connection to do this. For this one, the SMTP settings do not match (error) message can appear many times. Saving that e-mail on another e-mail address can work, if waiting and trying later doesn't solve this.

Icon from Thunderbird was changed to stranger looking one. Now there's a lighter blue bird is lying, surrounding a pearl. Instead of a darker blue bird with the wings around the envelop. Original and better being known icon: https://assets-prod.sumo.prod.webservices.mozgcp.net/media/uploads/products/2020-04-14-08-47-12-0d1c59_1.png

Several folders do appear multiple times. Like having a Spam and Junk folder for same e-mail account. Folder name can a little bit different. It seems not possible to delete all these folders, or just one of them.

Thunderbird seems to respond slower, it take more time. Switching from Thunderbird to Firefox, gives white or black empty windows, or smal parts are still visible. Same for switching from Firefox to Thunderbird. Same with Notepad. Trying to select a piece of text. Other opened folder and windows.

Missing e-mail messages and get no answers on my e-mail messages I did send. Can send e-mail messages to several others with my ISP given e-mail addresses, but some of them seems to can send an answer back, while they saying they did. - Do they really send the e-mail message? - Also, are they using my good e-mail address? Already added confirm and delivery notices to it, but this seems to do nothing. When I add my own e-mail to this e-mail message, this one will arrive fast. New e-mail messages to them as the less received answer e-mail messages from them. Same ISP e-mail addresses are used.

Sending e-mail messages, even new, with just text, a few words or lines take longer time. A loading bar appears and gets filled with large lines. Unknown why this happen. It seems useless, as the loading bar will fast disappear. Sometimes it can be longer and showing some message about no connection, which is also stupid.

While sending e-mail Thunderbird gives following (error) messages: -Server is busy. -SMTP-settings do not match. Random and return. Strange, when sending an e-mail test message, this one will arrive. Same as e-mail message before and later. It seems the server forgets SMTP-settings and connection. -Other less known and stupid (error) messages.

For unknown reasons, I cannot send some e-mail messages. Wait and try later doesn't work. I see a strange, useless (error) message, who doesn't help with this problem. Why let it send my e-mail? This is stupid.

Same e-mail appears multiple times in my e-mail accounts from same sender and with same subject.

E-mail settings are good, otherwise I could not send e-mail messages, at that current time or later. Is Thunderbird forgetting something, using wrong settings or this happen due bugs in version 100x and newer.

Other bugs and problems happen after an "update" was installed. From not able to start Thunderbird anymore, seeing strange and useless error messages to empty e-mail.

Now, Thunderbird crashed without any reason and showing an (error) message, didn't save my e-mail messages and they don't appear in the Send or Concept folders. Thank you, every e-mail message who I was still making, are now gone. This is very annoying and stupid!

I'm using Thunderbird version 115.2.0 (64-bits) on Windows 64-bits and cable internet connection.

HI, I just updated to Supernova 115.3.1. T-Bird no longer downloads any mail from any of my accounts. It acts like it's going to, but nothing happens.

How can I fix this, or how can I downgrade to the last version?

Thank you,

James

Hi, I am running Windows 10 on PC and my Firefox browser keeps crashing for no apparent reason. I only had a translate extension but since turning that off it still does it. Yesterday (02/10/2023 - 23:45) I got an error pop up "minidump-analyser.exe - Application Error. The exception Breakpoint. A breakpoint has been reached. (0x80000003) occured in the application at location 0x00007FFE7200276E. Click OK to terminate this program." Today (03/10/2023 16:06) after less than an hour from switch on I got another error pop up "SwUSB.exe - System Error. A new guard page for the stack cannot be created." I thought I was reasonably tech savvy but I'm am baffled by this. Please can anyone help?

Last 5 recorded submitted crash reports

bp-25f7aec5-3b9f-45c1-962f-34e4e0231003 03/10/2023, 16:09 View bp-cd716a48-3706-4132-85c3-e4eeb0230927 27/09/2023, 21:52 View bp-700ea006-cc68-4a96-9c78-1a41c0230816 16/08/2023, 21:01 View bp-9b8c4b3b-1823-49b8-841d-feb920230503 03/05/2023, 21:50 View bp-cee3ce7f-3ee9-408a-848f-0a2df0230307 07/03/2023, 21:03 View