Форум поддержки Все продукты

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.

Hello,

Clicking to open Firefox gives me the following error message:

Error. Platform version '120.0.1' is not compatible with miniVersion >= 120.0 maxVersion <= 120.0

Can't open firefox! I'm running Windows 11 version 10.0.22631 Build 22631

Thanks! Julie

Steps to reproduce : - go to YouTube - open a video - press the full screen button or tilt the phone sideways to trigger full screen - Firefox crashes and forces back to home screen - if opening Firefox again only half of the video component shows as in portrait mode, rest is black screen - if attempting to go side/full screen does properly show the video, but going back again to normal screen still shows the half black screen

I can reproduce this with a almost 100% rate, it only fixes itself by restarting Firefox, where it will work until phone is put to sleep mode.

I tried reinstalling Firefox from scratch, as well as deleting my browser cache and it didn't fix.

https://forum.skylords.eu/uploads/stronghold_bombardment.mp4 This file can not be played with error message "Video can't be played because the file is corrupt.", and there is not even an option to download the file. Same file works fine in Chrome, Edge, VLC media player, ...

Thunderbird 115.2.0 was installed on my computer yesterday. Now I can't send or receive email messages. When I try to download my messages, the line at the bottom of the screen says, "Host contacted, sending login information..." This stays visible for quite some time, then finally goes blank. No messages are downloaded. When I try to send a message, the program tries for quite a while, then says, Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp.gmail.com timed out. Try again. Needless to say, I have tried again and again, but nothing changes. This has got to be because of the update. None of my settings are any different from what they were two days ago when everything worked. As noted above, my server is gmail. Please help.

Since the latest update to Thunderbird (115.4.1) the ability to mark messages as "read" does not seem to be working as before. Normally, I would expect emails to be automatically marked as "read" after opening them for several seconds; in other words, after actually reading them. Now, it does not appear to be the case - a large fraction of emails no longer are marked as "read", regardless of how long they are opened/viewed for, regardless of how many times one opens these specific emails. The only way to mark these as "read" seems to be to manually force the client to mark them via right click or some other menu.

TL;DR: Emails are no longer guaranteed to be marked "read", even after opening multiple times. Only occurs since latest update.

I keep getting the following msg. on a M2 Mac Mini running Ventura: "A copy of Thunderbird is already open. Only one copy of Thunderbird can be open at a time." I've tried numerous suggested fixes with no success.

The initial problem was that deleted messages reappeared in my inbox. I have followed the instructions for deleting the trash folder, selecting all files that have trash in them from my ImapMail folder in Thunderbird Profiles and restarting Thunderbird, but the Trash file appears corrupted upon reopening (multiple tries over the past few weeks). It also appears with a subfolder X that is corrupted and that I cannot delete.

This is my last try before giving up on Thunderbird after many years.

On various sites, e.g. DuckDuckGo search results, parts of the text are missing. Sometimes it's one or more complete lines, sometimes it's part of the line (left, right, middle, upper, lower part). It looks like rectangles in background colour hide the text. Zooming changes the affected zones and generally makes more an more text visible again. Selecting the missing text also makes it visible. This happens on only one device. Complete deinstallation and reinstallation of Firefox for Android didn't help.

After a recent clean install of 115 I am having an issue that I am finding annoying. I have several email accounts Gmail, Aol, GMX and Sky.

When I write an email using GMX or Gmail, clicking send opens a 'sending' box which closes again almost immediately having sent straight away. However when I use Sky or AOL the 'sending box' stays open for between 20-25 seconds before its sent. Very irritating

I have tried the same Sky/Aol accounts in Windows mail and a trial version of Mailbird and they send instantaneously. So there are no issues with my setup or the network. I have read about mailnews.sendInBackground but not sure if this isnt just hiding a problem rather than fixing it.

Any suggestions as to a setting I could change or something else please.

I have two Hotmail accounts set up on Thunderbird with different pass words and identical server settings that have both been utterly reliable for many years on TBird. For the last week one of them cannot send. A large window for connecting to the outgoing server opens for a moment and then the email freezes and eventually times out. The other sends normally as do all my other email accounts on TBird. I have no trouble when I use x-notifier neo in any browser, so the problem is just on TBird and not on the Hotmail system.

Hello, my name is Eldon Zerr. I have been using my gmail email through mozzila and thunderbird for many years. But suddenly it is not letting me log into my gmail through Mozilla and is giving me an "error 400" . I can get all my emails on the iphone, but not my Mac in the office. Can you [please help me get back up and running? Thank you, Eldon

After TB 115 update (maybe sooner) it became possible to put unified folder into favorites. It works quite well that it until restarting the client.

Issue: After restarting the TB unified folder stays marked as favorite but hides in favorite list. To "unhide" the unified folder under favorite folder list I have to uncheck favorite > check favorite on that specific folder.

Conceit question How do i keep unified folder visible under favorite list after restarting the Thunderbird 115 ?

I'm open to use plugin but i would prefer fixing the already implemented feature.

In thunderbird 115,

I have clicked "hide message list header" and cannot find a way to show it again

how do you unhide it ?

https://support.mozilla.org/en-US/kb/getting-started-thunderbird-main-window-supernova#w_4-message-list-header

Hi all,

Just upgraded to Thunderbird 115(from the last Non beta version).

I have multiple email accounts.

When I click to the inbox off one of my gmail accounts it does not display to the last message received. Thunderbird opens to a message about 1/4 up into my inbox.

I have a second gmail account and this behavior does not occur.

I'm sure its a easy fix, I just can't figure it out .

James