I am using the latest version 53.0 of Firefox. I even UNINSTALLED FIREFOX and Re-Installed a brand new Firefox 53.0 , and have the same page freeze / hangup problem !… (читать ещё)
I am using the latest version 53.0 of Firefox. I even UNINSTALLED FIREFOX and Re-Installed a brand new Firefox 53.0 , and have the same page freeze / hangup problem !!!
Never had a problem with Firefox for years now -- but as of the last 3 weeks, it keeps hanging up on random occasions , freezes a web page or site. I have to use Task manager (and there I see listed "FIREFOX NOT RESPONDING" ) to click on "END TASK" so as to be able to get out of the frozen page. I thus will loose certain things when Firefox returns. ie; usually the texts in composing a message board message, or composing an email
I have used FIREFOX SAFE MODE and it still freezes up.
When I run a Firefox TEST Mode thruout, I comes up with "Incompatibility Issue" but shows at right side of page a green check mark with word '"FIXED" - But it is NEVER fixed !!!
ALSO, I keep checking in SECURITY SECTION the box for REMEMBER LOGINS FOR SITES -- but every time I leave Firefox, or it closes, or it freezes up --- I have to go back and check that box or my logins do not shop up !
I have almost no extensions (other than Trend Mirco Anti Virus which never gave me problems with Firefox) and no plugins.
So I have tried many things that the support " stock" Q&A material suggests --- but still no fix.
I have seen on line that many people are having this problem. And can't seem to fix it either !
Here BELOW is a copy-paste of the "see the data" tech information for my system - if it may be of use;
==========================================================
"application": {
"name": "Firefox",
"osVersion": "Windows_NT 6.2",
"version": "53.0",
"buildID": "20170413192749",
"userAgent": "Mozilla/5.0 (Windows NT 6.2; WOW64; rv:53.0) Gecko/20100101 Firefox/53.0",
"safeMode": false,
"updateChannel": "release",
"supportURL": "https://support.mozilla.org/1/firefox/53.0/WINNT/en-US/",
"numTotalWindows": 1,
"numRemoteWindows": 1,
"remoteAutoStart": true,
"autoStartStatus": 1
},
"lockedPreferences": {},
"javaScript": {
"incrementalGCEnabled": true
},
"accessibility": {
"isActive": false,
"forceDisabled": 0
},
"libraryVersions": {
"NSPR": {
"minVersion": "4.13.1",
"version": "4.13.1"
},
"NSS": {
"minVersion": "3.29.5",
"version": "3.29.5"
},
"NSSUTIL": {
"minVersion": "3.29.5",
"version": "3.29.5"
},
"NSSSSL": {
"minVersion": "3.29.5",
"version": "3.29.5"
},
"NSSSMIME": {
"minVersion": "3.29.5",
"version": "3.29.5"
}
},
"userJS": {
"exists": false
},
"sandbox": {
"contentSandboxLevel": 1
},
"experiments": [],
"extensions": [
{
"name": "Application Update Service Helper",
"version": "2.0",
"isActive": true,
"id": "aushelper@mozilla.org"
},
{
"name": "Multi-process staged rollout",
"version": "1.14",
"isActive": true,
"id": "e10srollout@mozilla.org"
},
{
"name": "Pocket",
"version": "1.0.5",
"isActive": true,
"id": "firefox@getpocket.com"
},
{
"name": "Web Compat",
"version": "1.0",
"isActive": true,
"id": "webcompat@mozilla.org"
},
{
"name": "All Aboard",
"version": "1.5.7",
"isActive": false,
"id": "@all-aboard-v1-5"
},
{
"name": "Bing Search",
"version": "1.0.0.8",
"isActive": false,
"id": "bingsearch.full@microsoft.com"
},
{
"name": "Trend Micro BEP Firefox Extension",
"version": "9.2.0.1026",
"isActive": false,
"id": "tmbepff@trendmicro.com"
},
{
"name": "Trend Micro Osprey Firefox Extension",
"version": "2.0.0.1090",
"isActive": false,
"id": "{c2056674-a37f-4b29-9300-2004759d74fe}"
},
{
"name": "Trend Micro Toolbar",
"version": "11.0.0.1181",
"isActive": false,
"id": "{22181a4d-af90-4ca3-a569-faed9118d6bc}"
}
],
"graphics": {
"numTotalWindows": 1,
"numAcceleratedWindows": 0,
"windowLayerManagerType": "Basic",
"windowLayerManagerRemote": true,
"currentAudioBackend": "wasapi",
"numAcceleratedWindowsMessage": [
""
],
"adapterDescription": "AMD Radeon(TM) R7 Graphics",
"adapterVendorID": "0x1002",
"adapterDeviceID": "0x130f",
"adapterSubsysID": "00000000",
"adapterRAM": "1024",
"adapterDrivers": "aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64",
"driverVersion": "13.352.1006.0",
"driverDate": "4-15-2014",
"adapterDescription2": "",
"adapterVendorID2": "",
"adapterDeviceID2": "",
"adapterSubsysID2": "",
"adapterRAM2": "",
"adapterDrivers2": "",
"driverVersion2": "",
"driverDate2": "",
"isGPU2Active": false,
"direct2DEnabled": false,
"directWriteEnabled": true,
"directWriteVersion": "6.3.9600.18592",
"direct2DEnabledMessage": [
""
],
"webglRenderer": "Google Inc. -- ANGLE (AMD Radeon(TM) R7 Graphics Direct3D9Ex vs_3_0 ps_3_0)",
"webgl2Renderer": "WebGL creation failed: \n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Error during ANGLE OpenGL init.\n* Exhausted GL driver caps.",
"info": {
"AzureCanvasBackend": "skia",
"AzureFallbackCanvasBackend": "cairo",
"AzureContentBackend": "skia",
"AzureCanvasAccelerated": 0,
"ApzWheelInput": 1
},
"featureLog": {
"features": [
{
"name": "HW_COMPOSITING",
"description": "Compositing",
"status": "disabled",
"log": [
{
"type": "default",
"status": "available"
},
{
"type": "user",
"status": "disabled",
"message": "Disabled by pref"
}
]
},
{
"name": "D3D11_COMPOSITING",
"description": "Direct3D11 Compositing",
"status": "unavailable",
"log": [
{
"type": "default",
"status": "unavailable",
"message": "Hardware compositing is disabled"
}
]
},
{
"name": "D3D9_COMPOSITING",
"description": "Direct3D9 Compositing",
"status": "unavailable",
"log": [
{
"type": "default",
"status": "unavailable",
"message": "Hardware compositing is disabled"
}
]
},
{
"name": "DIRECT2D",
"description": "Direct2D",
"status": "unavailable",
"log": [
{
"type": "default",
"status": "unavailable",
"message": "Direct2D requires Direct3D 11 compositing"
}
]
},
{
"name": "D3D11_HW_ANGLE",
"description": "Direct3D11 hardware ANGLE",
"status": "disabled",
"log": [
{
"type": "default",
"status": "unavailable",
"message": "D3D11 compositing is disabled"
},
{
"type": "env",
"status": "disabled",
"message": "D3D11 compositing is disabled"
}
]
},
{
"name": "GPU_PROCESS",
"description": "GPU Process",
"status": "unavailable",
"log": [
{
"type": "default",
"status": "available"
},
{
"type": "env",
"status": "unavailable",
"message": "Not using GPU Process since D3D11 is unavailable"
}
]
}
],
"fallbacks": []
},
"crashGuards": []
},
"modifiedPreferences": {}
============================================================================
HOPEFULLY some one can figure what is going on. Note; My MSN Tech Support does not troubleshoot Firefox, only Windows and Internet Explorer & MSN issues.
Thank you for any support and help, ideas, etc.
