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I got an email that my mozilla data and account will be cancelled June 26 because I have not used it in 2 years. I use thunderbird for email. Isn't that a mozilla product? Was this email a scam? It asked me to sign in to prevent my account being cancelled. I decided to ask if this was really mozilla or a scam. Of is it that since I use thundI got an email that my mozilla data and account will be cancelled June 26 because I have not used it in 2 years. I use thunderbird for email. Isn't that a mozilla product? Was this email a scam? It asked me to sign in to prevent my account being cancelled. I decided to ask if this was really mozilla or a scam? Or because I use thunderbird instead of firefox that my account will be cancelled unless I switch to firefox?

Mozilla logo Do you want to keep your Mozilla account and data? Your Mozilla account is used to access free privacy and browsing products like Firefox sync, Mozilla Monitor, Firefox Relay, and MDN. We noticed you haven’t signed in for 2 years. Your account and your personal data will be permanently deleted on Thursday, Jun 26, 2025 because you haven’t been active. Sign in to keep your account If your account is deleted, you’ll still receive emails from Mozilla Corporation and Mozilla Foundation, unless you ask to unsubscribe.

If you have any questions or need assistance, feel free to contact our support team. This is an automated email. You are receiving it because you have a Mozilla account and it has been 2 years since your last sign-in. Mozilla. 149 New Montgomery St, 4th Floor, San Francisco, CA 94105 Mozilla Accounts Privacy Notice Mozilla Accounts Terms of Service

Recent new system. Previously used Office Outlook and backed everything up to a PST file. Found I couldn't import into Thunderbird, needed to install Outlook first and import it there. Did that. So I have an Office 365 Subscription active and have Outlook active. Now I'm trying to get those messages to Thunderbird, but when I go to Import and select Import From Outlook I get a red error "No profile found" and can't continue. Is there something I need to do regarding Outlook for Thunderbird to recognize it?

Can't seem to get thunderbird to connect to my xfinity (comcast.net) email... tried full reinstalls, changing the password, and all the steps in this: https://support.mozilla.org/en-US/questions/1437228

As well as trying "normal password" instead of OAuth2. The OAuth2 option does not seem to generate a pop-up to authorize that way. Using other 3rd party and logging in via browser also work.

Does thunderbird need to update something to fix the issue? Its been only a few weeks now for me that this was an issue.

Hi, using thunderbird for Windows, i've add thunderbird for Android on my phone. To avoir manipulations i'd used the QR codes to install accounts.

I wanna now deleted some of them in the application but i don't find how doing that ( as Well i'm looking for finding how i can choose accounts how would be synchronised... ) Can someone help me ? Thanks

My account got locked apparently for some reason. I can access it because it is connected to my gmail but if I want to activate two-factor authentication I am gonna have to get this sorted out. In a different article it was recommended to contact support but I didn't see any option to do that. Can anyone help?

I recently signed up for thunderbird free mail but I have been charged $10.90 on my PAYPAL account on a continuing monthly auto pay basis which I have cancelled. Why this charge?

Hi, Is it possible to get the French translation of the "Enhanced Tracking Protection in Firefox for desktop" article ?

Regards,

Un mot fait plaisir

I have an event yesterday with a notification on Google calendar.

I start up email today. Notification pops up. I cannot dismiss the notification.

I edit the event to remove the notification. On Thunderbird - but it won't save. So I go to Google calendar and remove the notification.

On Google calendar, it says I have no notification for this event. On Thunderbird it will NOT let me remove the notification.

Now every time i open thunderbird, the notification pops up. Short of deleting the event (which I do not want to do because I want a record of it on my calendar), there is NO way to make this stop.

I have had this problem pop up periodically for the last 18 months. (Unfortunately, it's getting bad enough with no fix I will need to find a different email/calendar application).

Any ideas how to fix? (Can we get the bug fixed in the code?)

Hello, I have a problem with subfolders. I created a few on my account, but they are not visible. When I go to the email application on my phone (samsung email), they are visible. please help me with this problem

Using Tbird 115 (or later) can gmail contacts be the listing used in Tbird and be in synch when changes are made in the gmail contacts list. There appear to be various methods and I seek the best and simplest. Thanks

Thunderbird was not responding and tried to reinstall profile. There are many (needed) emails that were saved in folders that are missing from the profile.

Used the export and import functions under tools menu. Possible corruption in sav8ng the profile.

How can we get the folders back ? The server copy has inbox but not folder baes email

Tb 115.15.0 32 bit on win 10

I am running version 128.1.1esr (64-bit) on Windows 11.

A few weeks ago one of my email accounts stopped working so after attempts to find and fix the problem I resorted to deleting and recreating the account in Thunderbird.

The account is a hotmail.co.uk account and the server type is "POP Mail Server".

I noticed that there were fewer folders under the account (Inbox, Drafts, Sent and Trash). There may also have been a Junk folder. I thought that perhaps Thunderbird would create any additional folders as and when messages appeared in them, but I have now discovered that I have messages in the Spam folder on the server but they do not appear in Thunderbird.

Please can someone tell me what I have done wrong and how can I fix it.

Many thanks.

I need to comply with new Microsoft authentication requirements before Sept 16, or I will lose use of Thunderbird for my Hotmail email. Trying to update the server settings does not work; my email program does not send or receive emails after changing the Authentication Method. The only other option I know of is to Remove my Thunderbird Current Account, and Re-Add it... if so: If I remove my account account & then re-add it, Do I lose all my previous emails (which I have several years worth)... If so, what should I do in advance, before I remove my account, to save all my previous emails? Are there other updates/work-arounds with this Microsoft Authentication issue? When/how/where info will be most appreciated.. Thank you, Paul Ricker

A few months ago, I filled a feedback survey on Firefox, and at the end of the survey it contained an option to check if I was interested in pariticipating in a follow-up study with a researcher from Firefox, and it was promised a financial compesation for my time.

I received an follow-up email today (from fx-researchteam@mozilla.com), talking about the recent survey I took and that I specified that I would like to do a follow-up interview, specifying available dates, interview duration (~60 minutes), and so on. It contained with a survey link from qsurvey.mozilla.com. The survey asked basic personal informations like email, name, gender, nothing too suspicious. Also, they specified they could paypal me $150 as a thanks for my time and feedback.

I saw someone received the same type of email and people claimed it as legit (https://support.mozilla.org/en-US/questions/1442740), but the email that sent the survey was a different email (from firefoxresearch@mozilla.com).

All I'm asking is if Mozilla does conduct such interviews, and also pay people for their time... if this is not a scam or something...