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Hello Support Team,

Since updating to the newest Firefox instance, anytime I try to login to my Hotmail/Outlook account I get the following error: "You've tried to sign in too many times with an incorrect account or password." If I wait several hours I can login with the Firefox browser into my Hotmail/Outlook account successfully. This happens every singe time I try to login to the site after a period of time. Alternatively I can go to any other browser and login immediately with no issues.

Troubleshooting:

• Removed/Reinstalled Antivirus/Firewall Software (Did Not Resolve)
• Removed/Reinstalled Firefox with fresh instance (Did Not Resolve)
• Disabled Extensions (Did Not Resolve)
• Disabled Privacy Settings (Did Not Resolve)
• Cleared Cookies, History, Cache (Did Not Resolve)
• Cleared Forms (Did Not Resolve)
• Tried Private Window (Did Not Resolve)
• Tried Troubleshooting Mode (Did Not Resolve)

I don't want to have to switch to another browser for my browsing needs, but this has become a major issue for me. What else can we do to troubleshoot and resolve this issue?

Thank you in advance for your time.

Cheers, Jason

When I am watching a YouTube video and switch tabs, sometimes, on return to the YouTube tab, I have no sound. It is not muted. The system sound is fine. This does not always happen. I can switch tabs and still hear the sound. Then switch back and no sound. The video is not paused. I've tried pausing and playing the video, still no sound. Refreshing the tab doesn't help Where do I go to turn the sound back on? Win11, Firefox v144.02 64 bit.

During the last desktop update I lost all of my bookmarks. I’ve tried to sync between my iPhone and desktop but when I finally got paired nothing happened with the sync from my phone to desktop

I admit, I don't read about updates so I don't know when Firefox did all these "enhancements"...but I'd love to know how to turn my mouse wheel BACK into a "scroll through the page" only function. I hate it auto opening links, I hate it scrolling through tabs. I suspect it of doing other "helpful" functions...and I can't even find the right words to do a search for this. The only applicable setting I found is "autoscroll"...which is turned off in my preferences...and which the browser STILL does.

All I want is for my wheel to scroll through the page...under my control. No auto-stuff. There's no setting for this in my mouse controls, as far as I've been able to determine, and it didn't used to do this. It must be in a Firefox update. Is this even possible any longer? Or am I, after decades with Firefox, going to have to change browsers? At this point, I've had far too many important operations disrupted and even fouled by this "helpful" change.

Pleeeease help?

Since the last update, the firefox taskbar icon is showing a strange shopping card icon? How can I remove it? I am not shopping with Firefox, I am using it as my web browser.

I found 'chromeasia.com' autocompleting in the Firefox address bar upon typing 'ch'. I searched History for this and there was no sign of it. I cleared all history data, rebooted, ran a disk cleanup and find that 'chromeasia.com' stil autocompletes upon typing 'ch' in the address bar.

Any suggestions or advice on how to clear this would be warmly appreciated. Thanks. Stephen

I am a noob with Firefox jumping over from Chrome. I use tabs a lot and it would be helpful if tabs were synced across browsers. I am really enjoying Mozilla and the performance is great. Thanks. Steve

Just built a new PC and using Win11. I like to have a pinned tab in Firefox playing some kind of media to have background noise. Since new build, whenever I am not 'focused' on that tab and doing other tasks, audio from that tab will cut/fade in and out.

I've been working on this for 16 hours. I've googled, binged, even yahooed. No answers. Checked and rechecked all settings, both system and browser. Uninstalled/Reinstalled *many* applications, including Firefox. My OCD won't let me rest till I have this solved.

Thanks for the help.

I am FURIOUS with the latest update! I put my computer on "Sleep" for a couple of hours this morning, and when I cam back to it, the screen was locked up and I had to restart my computer. When I finally came online, everything had changed! I've had multiple Windows with lots of tabs running without any problems for a LONG time, until today! Now, EVERYTHING IS GONE!

In a Firefox window, the left-most pane shows Homepage on top followed by a list of recent open websites. In my current window for example, below the home page heading I have Log in/Sign up/Mozilla Support then Get Support| Mozilla Support followed by +New Tab. There is nothing special about the particular configuration. I mention the exact configuration for orientation. My problem, for the example I am describing, is the existence of a popup that is in a separate bubble window that states Get Support|Mozilla Support on the first line and support.mozilla.org in the second. Popups like this one always appear. They are driving me crazy because they persist when some new window is moved over the Firefox window. That is, they always come to the front of a stack of windows. They often cover some clickable list in another application. I'm working with the latest MAC OS on a Macbook Pro. I have tried the usual advice to turn off popups in the FireFox settings. This toggle has no effect on these popup windows. Is there a way to turn them off!

When I go to (seemingly) any Elsevier site, the browser tab immediately closes with no error or explanation. An example is this site:

https://www.sciencedirect.com/science/article/pii/0167508784900164

Getting too many scams sent to computer and phone. How do I block these unauthorized UPLs from getting on my computer? There a no three dots on the right side of my Firefox to get the menu to enter Options and proceed to drop down menu to hit Block. What am I doing wrong?

Hello!

I use a VPN when I access the web and I recently updated my OS (Mac OS Tahoe). I updated Firefox and now DNS over HTTPS (DoH) is enabled in Firefox. When I have my VPN enabled, I cannot access the web, there is some problem with DNS resolution. I have changed my Firefox DoH settings to Standard (I have also used Strict) and have typically been unable to resolve web URLs correctly. There have been a few times that I have been able to use 'Standard' DoH strictness / settings and also use the VPN successfully at the same time, but typically when I have the VPN enabled Firefox cannot access whichever 'mozilla.cloudflare' address it is attempting to use for DNS resolution.

The VPN vendor suggested always using the VPN's DNS resolver. I have done this and I still have the same problem. What should I do to ensure that I have secure DNS and can successfully use a VPN?

Thank you.