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... and the only way to restore them is to delete the folderCache.json, session.json, xulstore.json files from my profile directory. But each time I shut down Thunderbird and restart it, the same problem returns and I have to start over.

As this causes Thunderbird to lose all customizations to folder display, column displays, color badges, etc, and requires Thunderbird to download all message headers in my 6 email accounts, it's wasting a ton of my time.

All the accounts are still intact and it even says it's downloading email for each inbox on startup, I just can't see any of it because there's no folders displayed on the left side-bar.

And mind you, this was just a "upgrade"... when I tried to migrate my default profile to another computer (new workstation) it wouldn't load the proper profile without doing the -p flag on the executable and then after, has this same problem where it first displays proper accounts/folders but then on restart loses it all.

Luckily I found another users post online about deleting those internal cache/config files (for a completely unrelated problem with an older version of tbird) or I'd have been completely stuck.

Anyone have any suggestions on migrating BACK to the previous most stable build of pre "Supernova"? This thing isn't fully baked IMO.

And also, is there a better way to submit massive errors like this to the developers?

Thanks...

I'm having an issue that's related to 115 as I didn't have this problem on 102. This is also not related to gmail, live.com, icloud or other exchange accounts, only my IMAP accounts are having this problem. I have it set to a unified folder and I display both sent and inbox in the thread. Some of the items in the inbox show twice and some, if not most of the items in the sent folder on the thread show twice as well.

I updated Thunderbird from version 102.14.0 to version 115.1.0 and I have a problem. I don't see any emails, nor folders, nor accounts, nothing. Only on startup do I see the accounts being updated and new mail being downloaded. I can see all the accounts in the account settings. But I can't access the emails. Can you please advise how to solve this problem? Profim can no longer be returned to version 102.14.0. Please help quickly. Well thank you.

Restore previous tabs stopped working after updating to 117.0.1, browser launches the home page instead. Settings unchanged since previous install (see screenshot). OS Win10.

Several attributes disappeared with latest updates introducing supernova. I've found the CSS code #toolbar-menubar{order:-1 !important;} added to userChrome.css works to move the Menu bar to the top. I've tried several examples of CSS code to set tree rows eg Inbox to display alternate rows background white/grey, however, none seem to work. Any suggestions? Thank-you.

Hi, I was trying to set up Thunderbird, but I noticed that the calendar was showing incorrect date+time. I did find a very similar issue very similar issue, but that seems to be because of flatpak (which probably isn't the issue here because I am on MacOS).

Current Time (real, also shown in Mac Menu Bar in screenshot): 03:52 of September 23rd. Time shown by Thunderbird: 22:30 (of the previous day apparently - Sept 22nd).

(Also note how the time shown on the calendar has two days combined. Ideally, 22nd Sept and 23d Sept shouldn't be together in the "Day" view).

Additional note: For fun, I created a new event for 23rd Sept at what seems like 01:30. After creating the event, the time seems to be set to 07:00 (which should be right, assuming that the "Waking Up" event is supposed to be at 09:00). Note that if I open the "Waking Up" event, the time is correctly shown.

ThunderBird Information: 115.2.3 (64-bit)

System Information: MacOS Sonoma - Version 14.0 (23A339)

System Timezone is set to be the same as the one in ThunderBird (Automatic Timezone setting in ThunderBird was even more wrong, by more than a day).

Please forgive me if I missed something too obvious.

Until I updated to Supernova (115.2.2) the CPU usage was low but since the update there is a high usage on a Lenovo Win 10 PC that is up to date.

It seems it is related to the calendar. If the calendar is not brought into focus immediately after starting SuperNova the CPU usage is up around 14%. Once the calendar is brought into focus and I go back to any inbox the CPU usage drops to less than 1%

Hi, I'm trying to play a 360 video I think it uses html5 and webgl. In the desktop version it works perfectly, with the mouse I direct the camera and I have image and sound.

However in the android version I only have sound, the image stays black. I connected the phone with remote debug and this is what I got:

Debug file Mozilla5 Android 13 Mobile rv109 Gecko Firefox114

To play it, I go to the website https://omegaodin.itch.io/00000 I click on "run game" and again on the little play button. Playback starts, there is audio but no picture.

In others mobile browsers as Samsung browser or Chrome, it's working.

I am very novice, but I would like to know the cause and if there is a technical solution that the developer can apply.

Thank you very much for your help.

I think it's about 20 years that I've been using Thunderbird. It is still the best email client i.m.o. But what still hasn't changed is the search. I find the search anything but good. I would like to have a quick filter field where ALL messages can be filtered (searched).

I have been using Mailstore Home to search messages in Thunderbird for years.

A solution would already be if "show results as list" would be the default after search. I was hoping that would be possible in Supernova but nothing has changed regarding searching. Is there a way to make "Show results as list" as the default in TB 115?

I'm running 115.2.1esr x64 bit on Windows 7 pro. games on Facebook will not load I get 'Your browser does not support graphics API "WebGL2" error'.

In 'about:config' shows GL2 is enabled, yet Facebook games works with Google Chrome and MS Edge browsers, this seems to point to a Firefox issue.

I removed Firefox entirely, cleaning the registry etc, installed the latest version and get the same result.

Can anyone throw light on this? If need be I'll enclose

the troubleshooting info. 

Thanks, Dave

Somehow, Thunderbird updated to a new version. I didn't download or install a new version. I just closed and reopened it and it updated. When I tried to roll back to the new version, I lost all of my emails and addresses! I literally had tons of business emails and contacts and now they are gone. Thunderbird is treating this like a brand new install and I am having to set up all of my accounts all over again! Is there some way to get all of my stuff back? Or has the new install/rollback somehow written over all of my previous data?

Just updated to v115.2 and all my messages have disappeared - all folders listed but empty. New emails have downloaded but do not appear in Inbox which is likewise empty. I navigated through Users file to Mail and files seem to be intact. Should I remove update and hope older version will populate the folders? I'm running Windows 10 v22H2 and installed update KB4023057 just prior to v115.2 update.

Hello dear supports i created a firefox account with my pc and i just have that on my pc not mobile and i just sync all of my info(sync now) and i would change my windows for viruses,now i reinstall firefox and singin in my acc and i dont see my pass,history,bookmarks and etc.pls help me i really need those

I am using https://infiniteajaxscroll.com on my website https://madway.net . When I scroll down and new set of topics loads, if it contains html5 video it will not load, stay loading. Works fine on Edge browser and Android browser.

Using latest Firefox.

I'm on Thunderbird version 115.2.2 (64bit) under Windows 10 on an Acer laptop. My mail provider and ISP is British Telecom (BT). I use SMTP not IMAP. A couple of days ago TB suddenly stopped sending emails (and I mean suddenly - one minute ok, next minute not) with a message saying it could not connect with the SMTP server and requested a 'new' password. Giving one (i.e. the correct one, again) produced even more errors along the same vein. Neither stopping and starting TB nor a computer restart made any difference. I seem to remember it wasn't receiving then either but on some support site somewhere it suggested I ensured my Windows was up to date. I did that and emails are now received (but still won't send).

I've been searching the internet for ideas but nothing has suggested anything other than check the password, the SMTP server name, the connection security, the authentication method and the port. See the attached screenshot. None of these things has changed for ages, yet it started to misbehave very suddenly. I did actually change the password on my account and tried that - made no difference. I have stopped my ZoneAlarm firewall temporarily, tried a send which failed again and restarted it, so it's not the firewall (Windows FW is off). I have another BT email account in TB and they both do the same thing. I have three other accounts in TB and they all work properly as they go through two other providers' SMTP servers. I set up a new BT account and made it an IMAP one in TB. Same result. Deleted it. The odd thing is that if I access my mail through the web browser that BT provide, emails can be sent and received no problem. It's for that reason that the BT support desk will not look into this problem. I've called them twice now. The first agent suggested I contacted Microsoft, for some reason, which I tried to do but their support website says they do not do telephone support any more and all the suggested Help topics vaguely related to this problem are concerned with MS products like Outlook and Hotmail. The second washed his hands of the problem as soon as he heard that webmail works and strongly suggested I try Thunderbird support, so here I am. It does seem logical I suppose.

Sorry to be so verbose but I wanted to get everything out. Any advice would be useful but I hope someone has the magic bullet. I'm really starting to get fed up with this.

Bill

Since TB 115, I have issues with the "invite" functionality of Lightning, as follows.

It generates errors as follows:

• "invite" does not work. I can add emails to be invited to an event, but the invite is then not sent at least with the option "notify" + "send individual mail" (other alternatives such as open visible list of destinatories are not feasible due to privacy)

• when opening an "event" from the calendar, it displays in a full-screen format (see screenshot_2) that lists all invited attendees

• The "invite attendees" window works but has a strange pink block on top right (see screenshot_3)

• the page where the format of sending ("notify", "send individual mails") is not accessible any more

Currently the calendar as such works fine. But the "invite" function is critical for the use I am giving as transnational NGO to invite to meetings etc. All worked fine with previous TB versions.

System config: WIN10 prof, all updates installed, fully licensed, AMD Ryzen 9 5900X etc. (mid-end system built in 2022).

Thanks for looking into a solution.

Klaus

https://photos.app.goo.gl/pbxi54F4gEpowV2DA

Here is the video. You can see endless loading of website and in same time I can open it in other browser. Have same issue in two different Samsung Galaxy phones

Hello,

I'm getting the following error when I send a message, the message actually gets sent but I keep getting this pop-up box appear:

Sending of the message failed. An error occurred while sending mail: Outgoing server (SMTP) error. The server responded: smtp36.relay.iad3a.emailsrvr.com Error: timeout exceeded

This is happening on all my imap accounts and some of them are with different companies.

Would really appreciate it if someone has a solution, it has happened ever since i upgraded to 115 and although there have been subsequent updates none of these have resolved the issue.

Thanks

K