Форум сообщества Все продукты

I Menu app icon > Help > More Troubleshooting Information

   Under 'Application Basics' - Profile Folder - click on 'Open Folder' 

This opens a new window showing the contents of your current in use profile name folder.

   Exit Thunderbird now - this is important. 

Look for the following files and delete them.

   cert8.db - obselete file
   cert9.db - currently used file
   key3.db - obselete file
   key4.db - current used file
   logins.json - current used file
   pkcs11.txt (some people report this file missing)
   secmod.db - obselete file
   session.json
   xulstore.json 

See next comment before you start Thunderbird as you need to empty cache files.

Start Thunderbird

Add yahoo and make sure all the settings are correct. Make sure Authentication Method is Oauth and user name is full yahoo email address.

Report on results.

Modified 15 zuwɛn 2022 23:27:52 -0700 by Toad-Hall Toad-Hall Toad-Hall

   Top 10 Contributor

15/6/2022 23:26 Chosen Solution

ADDITIONAL Whilst Thunderbird is closed - after you have deleted the files mentioned previously.

access : C:/Users/ User Account/Appdata/Local/Thunderbird/Profiles/ Please note this is the Appdata 'Local' location which the computer uses as a cache. Be sure you are in the 'Local' and not the 'Roaming' Delete the contents of the 'Profiles' folder.

then start Thunderbird. keep having to reset my secure key password and tried this in "Roaming" instead of "Local" Help!

Open ahsas wep portal

If you have a question or issue regarding a Mozilla product, please submit a new question at /questions/new

Hi, unwanted site opens every first start of mozilla after PC has been reloaded.

the site is: „www.url-advertisement.org”

I've scaned with malwarebytes, did a refresh of mozilla browser

I removed an account (membershipsec.KLcommunitychoir@gmail.com) from Thunderbird but I am still being asked to validate my ID for that account every time I look at my email. It's a Google page that is displayed but it seems to be Thunderbird that is triggering it. How do I stop it?

I use Mozilla Thunderbird for emails. Somehow I have clicked something and lost the actual email, unless I double click on it and then it appears as though I am replying to said email. I have the columns subject/correspondence/date and that is all. I've tried many ways to get the emails back on screen, but can't see how. I'm not overly computer literate. Many thanks for any help.

Make link app account

If you have a legitimate question, please start a new question at /questions/new with details.

I once bought an item from a company by the name of Autumnook Since then everyday I get an email for some bunch of products they want to sell, of no interest to me. There is an Unsubscribe on the bottom of each mail, but it has no effect.

The only email is the 'reply' address support@autumnook.com I have emailed many times - you get an automated 'we will respond within 2 working days' .. and nothing else. On their website the only contact listed is the same support@autumnook.com

Any suggestions how I can get these mails stopped  ?

Open portal

If you have a question or issue regarding a Mozilla product, please submit a new question at /questions/new

This is something I've never encountered, since I hardly ever go to the Sent folder except to look at something I sent. But this was a different task.

I've had a series of emails from a friend, that my wife wanted me to forward to her so she could see them. So I went to the Sent folder, and forwarded 3 of those emails to my wife. Then she told me she only got one so I went back to Sent and thought they would be at the top of the list, 1-2-3, but that was not what I found. Since those emails were each part of several different threads in the back and forth with my friend, it took me a long time to figure out which email to pick off and resend. I made sure I was sorting them by date, descending, but was bewildered that the listing had the ones I wanted embedded (see screenshot, with the ones I just sent highlighted in red)

So my question is, is there a setting where I could tell Tbird to sort strictly by send date?

Android version: 14 One UI version: 6.1 Firefox version: 136.0.2 (also in screenshot) Example link where error is occuring: https://www.npr.org/2025/03/07/nx-s1-5320798/walgreens-private-equity-acquisition

When searching on webpages, the image will look blank with a red box outline, or will have the image and the box outline. This happens whether or not the image is an interactive element. Even after refreshing the page the problem persists. In private or regular windows it happens. After tapping on the red box, the image will load, and usually stays loaded if I leave the page and then come back.

A screenshot is below of what the boxes/images typically look like Attached screenshots

I am trying to copy my Thunderbird profile folder from my Windows PC to my Linux Mint PC. I have successfully done this a few times previously, but this time it seems that Thunderbird does not 'see' the folder.

The Thunderbird folder copies to the correct folder (according to the instructions) OK, but when I start Thunderbird, nothing is shown. This is the first time that I have moved Thunderbird to A Linux OS, but I can't see what I am doing wrong.

I have just re-installed MW due to probs using the original one, but now I cannot enter my registration code,(life time) there is no where to do so it seems,have looked everywhere?

YouTube all of a sudden started to slow down and only be able to load videos fast enough in 360p resolution, I tried watching YouTube on Microsoft edge and YouTube handled 1080p easily there, I have cleared the cash and made sure my Firefox and Windows are up to date and still the issue persists.

this only seams to occur on YouTube as amazon prime and speed test works without issues

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: [removed email from public] Thank you.