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i recently disabled 2fa and installed a new authentication app: Ente Auth. i keep getting invalid code each time i enter the generated code. i tried both options, scanned the QR code and entered the secret key manually. i used authy with success as my auth. app with firefox but can't use authy anymore. keep having issues setting up 2fa with other auth apps. thanks for any help you can offer. peace, Adrian

Mozilla will not let me sign into my Amazon account without using a passkey. I have never established a passkey and I do not wish to use my phone to sign in and without using one of those two options, my computer is completely locked and I have to shut it down and reboot or sign out of Microsoft in order to regain service. I have deleted Firefox from my phone...I have deleted the Amazon app from my phone, and I unsynched everything before I did so. I have errased all of my cookies and cleared the cash. I use an Apple phone which is equipped with an excellent browser, and unless I can find some work around for this I am going to delete Firefox from my PC as well.

Hi All,

I am trying to setup 2-Factor Verification for my Mozilla account however every time I enter in the 6 digit code it shows up with "Invalid or expired code. Check your authenticator app and try again."

And I am positive I am doing it right. As I would normally do it; scan the QR code, enter in the 6 digit code.

If anyone has the same issue or solved it, please let me know.

Hello! I contacted you with a problem with the impossibility of installing two-factor authentication on my account. Despite successfully entering the code and saving backups, two-factor authentication disappears immediately after refreshing the page. Mozilla stores all my passwords and data - therefore, two-factor authentication is very important for my account.

I have Mozilla Firefox as my browser on my i phone. I noticed an exclamation symbol saying" enter your PW to connect". I go to firefox.com/pair on my desktop. I navigate to the QR code and take a picture. I confirm the desktop with the i phone. Then it asks for 2 step verification code from an authenticator. I don't get one. So I download an Authenticator app. And nothing shows up there either. The problem is getting a code from an authenticator to complete the process. What should I do?

When setting up 2fa. I scan the QR code. Enter the 6 digit pin generated by google authenticator. Download my backup codes and enter 1 when prompted then firefox says sync time and try again. I am running Ubuntu and have an android phone. Ubutu is set to automatic date. time and timezone. My phone is also set to automatic date&time. I have enabled seconds display on Ubuntu and phone the are synchronized to the second. I have tried this on multiple computers. Google authenticator works with all 9 other 2fa logins I use it for. I have tried many times and asked AI what I'm doing wrong Grok said I am not doing anything wrong after walking through the entire process. I have tried clearing cache and deleting cookies, signing out and back in without success. Please help I use firefox as my password manager and love it but want it to be as secure as possible.

thank you very much. Thomas

I removed the authenticator app and moved to google authenticator. Now, when I try to sign in it asks authenticator app code and I didn't have recovery backup codes. Can you disable two factor authentication on my account?

To sign into my Amazon account, I'd like to enter only my email address and my password.

But I have to enter my email address and my passkey. A verification code is then sent to my email address. I then need to enter that verification code to complete signing into Amazon.

On the Amazon's Sign in page (where I enter my passkey), it says "This request comes from the app 'firefox.exe' by "Mozilla Corporation".

How do I disable the two-factor (aka two-step) authentication for Amazon in Firefox?

I am logged into my computer. When I try to sync my phone Firefox with my computer, I am asked to provide a number from an authentication app. I don't have any such authentication app and can't figure out what the Firefox one is. There does not seem to be a workaround. I can't use a backup code or reset option. I am trying to figure out what to do.

Thank you

I'm attempting to sync my account between a Windows host and a Linux host. Logging into my account on Linux brings up a "Authorize this sign-in" window that demands entry of a 7-char "Authorization Code" (not the same as a six-digit authentication code) which is emailed to me. After entering the authorization code, a window appears stating "Bad request - Something went wrong. Please close this tab and try again." This happens consistently, and only on the Linux host. Firefox 134.0.2 mint-001 1.0. Linux Mint 22.1. Any ideas about what went wrong?

Hello,

I never received a confirmation code to sync with my other computer. I've tried to followed all the instruction per request, still no avi.

I've followed below instruciton from your team:

   Search your inbox for emails from accounts@firefox.com with the subject line "Confirm your account". Be sure to also check Spam/Junk folders.
   Add accounts@firefox.com to your whitelist/address book. After that you, will need to trigger another confirmation email by trying to sign into your account again.
   Check that you’re using the correct email address. Very often the email you’re trying to sign in with is not the email the account was created with.
   If you're using an email application to check your inbox, try using your email provider's website instead, or vice-versa.
   Disable any VPN or special DNS configuration when attempting to sign into your account

I enabled two-step authentication on my Firefox Account by clicking on "Add". Everything went OK. (It was the first time I enabled it. I've been negligent.) The "name" (email) on the token generated by my 2FA App was the primary email of my Firefox Account.

Then I clicked on "Change", and followed through the same steps as when 2FA was "Added". Now, the "name" on the generated token was neither the primary or the secondary email of my Firefox Account ! The name on the token was the email I used as the primary email of my Firefox account back in 2020 ! Despite the wrong name (email), the 2FA code worked fine for signing in. How and why does this happen? What is the intended purpose of the "Change" option?

I fixed the name on the token by Disabling then Adding 2FA again.

A Curiosity?: When I try to sign into Firefox account, 2 emails are offered by Firefox - the current primary email for the account, and the previous primary email for the account. The second email IS in Logins, but not for accounts.firefox.com. The 2nd email is rejected if it is tried to be used. Where is Firefox getting the previous account email from?

Hello, I have tried everything...filters, added contact, blocked senders but I'm still not receiving any email from Firefox. I need my verification numbers to continue to sign into my account. thanks in advance for helping, Scott

After I enter the email and password for Gemini account, Firefox requires my verification by entering passkey. I use the Authy 2factor system as security to enter the account. I did not set up a passkey for Gemini account. I did set up a passkey on Firefox for a different account with a different email. Does that passkey work for multiple accounts??. This does not seem very secure as all someone would need to enter my accounts is my pin, which would not be too difficult to discover.

Appreciate help on this issue of security. Thanks Henry

I am having trouble setting up Two-step authentication.

After I scan the QR code and enter the code, I am presented with below error: Incorrect two-step authentication code

I first tried scanning the QR code using Microsoft Authenticator app, which did not work. I then tried scanning a new QR codeGoogle Authenticator app, which did not work. I then tried to manually enter the secret key into Google Authenticator app, which also did not work. I then tried scanning another new QR code with the Twilio Authy Authenticator app, which also did not work.

Can anyone help to resolve?

Thanks

Hi folks, I set up mfa on my Firefox account a while back using Authy but now that I need to redownload Firefox for my mobile device I have forgotten my Authy PIN and can't seem to find the account recovery keys anywhere. I may have lost them because of only storing the recovery key and pin record locally on a device I have since formatted and sold. It looks as though it's very difficult to recover via Authy or perhaps not possible (I have one mobile and laptop and Authy has discontinued the desktop app). Is there a way to reset the account so that I can set up my 2fa again and this time keep the access info in a safer and retrievable place?

Firefox Account verification emails never arrive. Password works. Sync works on existing devices. New device verification email is never delivered. Account appears stuck in verification state.