Отображение вопросов с тегом: Показать все вопросы
  • Архивировано

Can't log into my support account, can't receive reset e-mails

I had to make a new support.mozilla.org account because I can't get into my old one. I'm not sure if I'm remembering my username right, and I don't remember my password (… (читать ещё)

I had to make a new support.mozilla.org account because I can't get into my old one. I'm not sure if I'm remembering my username right, and I don't remember my password (and it seems it wasn't saved in my saved logins). I've tried sending reset e-mails to all the e-mail addresses I might have used for the account, multiple times, but none of them have received anything. I've checked the spam folders, and I don't have issues receiving other types of Firefox e-mails.

Asked by SavannahJ 1 год назад

Last reply by SavannahJ 1 год назад

  • Архивировано

FF does not load any page (including about:config or about:support)

OS: Windows Server 2008 R2 Enterprise with SP1 After the last updates (see list below) were installed , FF did not load any pages. This includes about:config, about:suppo… (читать ещё)

OS: Windows Server 2008 R2 Enterprise with SP1

After the last updates (see list below) were installed , FF did not load any pages. This includes about:config, about:support, ... (about:preferences, about:addons is working only if called from the menu and not directly entered to the address bar)

I already tried reinstalling FF and also creating a new profile. Nothing helped.

When I close FF, the crash helper windows appears after a few seconds to minutes. Sometimes when running just one instance of FF a second FF-item in the task bar appears.

Please help - I need FF for certain applications, which work with neither IE nor Chrome.

Best regards & Thanks in advance!

Installed updates: 2018-09 Security and Quality Rollup for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457918) 2018-09 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4457145) 2018-09 Security Monthly Quality Rollup for Windows Server 2008 R2 for x64-based Systems (KB4457144) 2018-09 Cumulative Security Update for Internet Explorer 11 for Windows Server 2008 R2 for x64-based systems (KB4457426) 2018-08 Security Only Quality Update for Windows Server 2008 R2 for x64-based Systems (KB4343899) 2018-08 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4345679) 2018-09 Security Only Update for .NET Framework 3.5.1, 4.5.2, 4.6, 4.6.1, 4.6.2, 4.7, 4.7.1, 4.7.2 for Windows 7 and Server 2008 R2 for x64 (KB4457914)

Asked by dakiaf 1 год назад

Last reply by FredMcD 1 год назад

  • Архивировано

firefox monitor gives account numbers that have been breached. How do I relate numbers to name of the breached accounts?

Signed up for Firefox Monitor. Told me that some accounts had been breached but only gave numbers not names. How do I determine which files have been breached?

Asked by BobSemple 1 год назад

Last reply by cor-el 1 год назад

  • Архивировано

Firefox losing internet connection when performing certain tasks

This started a couple weeks ago. At first I noticed that it was only happening when I used Facebook - any time I would share a Facebook post on my wall from the newsfeed,… (читать ещё)

This started a couple weeks ago. At first I noticed that it was only happening when I used Facebook - any time I would share a Facebook post on my wall from the newsfeed, Firefox would lose the internet connection. Nothing would load at all in Firefox until I closed the browser and then opened it again, then it was fine...until I tried to share another post. Only when sharing posts and only in Firefox. While the internet connection was lost in the Firefox browser, I DID have an internet connection with the Chrome browser. That lasted about a day and it seems to have corrected itself, I don't have this problem when sharing Facebook posts anymore. However I have been having the same problem when performing certain other tasks - I noticed that it happens when I am trying to list an item for sale on eBay. Everything goes great until I get to the part where I need to upload photos. The internet connection is lost when trying to upload photos to eBay on Firefox. It (my internet connection) works just fine in Chrome while it won't work in Firefox and once I close Firefox and reopen it the internet connection returns. I noticed also that the same thing happens when I am playing instant win games in the Firefox browser - once I hit the "submit" button for whatever instant win game I am playing, once it tries to send my information...the internet connection is lost. Nothing will load in Firefox, but everything is fine at the same time on Chrome. So it seems to be a problem with me sending information somehow? I have no idea. I don't know why it would have "fixed itself" with the Facebook posting issue but not with the eBay or instant win game issue. I should clarify that it's not an issue with freezing, the browser does not freeze, it's only the internet connection that is lost. I have tried to wait it out to see if leaving the browser window open long enough would allow it to reconnect on its own, but it does not reconnect. I have to close the browser and open it back up to get the internet connection to work again.

Asked by shellyb1202 1 год назад

Last reply by shellyb1202 1 год назад

  • Архивировано

Firefox crashes when File Browser dialog summoned

There have been many, many reports of Firefox (post Quantum) crashing when the Windows File Browser dialog is summoned. I've attempted a number of "solutions" proffer… (читать ещё)

There have been many, many reports of Firefox (post Quantum) crashing when the Windows File Browser dialog is summoned. I've attempted a number of "solutions" proffered, none effective. Fact of the mater is, Firefox worked and then you went and broke it. I'm sure you suspect how you managed to break it. I've been a loyal user for over a decade now- but that is coming to an end with this debacle. Every time I'm required to interact with local files, I open up another browser to address the need. I begin to wonder why not just use the functional tool and say goodby to the Fox?

It was a good run, Firefox- I'll miss you.

Asked by mavigogun 1 год назад

Last reply by mavigogun 1 год назад

  • Решено
  • Архивировано

How can I disable my Firefox account's 2-FA?

I've host access to google authenticator I was keeping my 2FA code for my firefox account. I need to generate a new QR and my understanding is that I must disable and re… (читать ещё)

I've host access to google authenticator I was keeping my 2FA code for my firefox account. I need to generate a new QR and my understanding is that I must disable and re-enable 2FA in order to generate one. Clicking on the "Disable" button does nothing.

Asked by Dimitris 1 год назад

Answered by cor-el 1 год назад