Форум поддержки Все продукты

Didn't have this problem before but after a couple days ago, I didn't know what changes happened to my computer but most of the program wouldn't work except I have to run it as administrator. The download problem occurred when suddenly my FF always froze no matter if I closed it or not. So I just refresh my FF and copy my profile from the old backup data that FF generated and just pasted all of them on my new profile. The problem is that after I tries to download warcraft 3 maps from google drive, the download always occurs as failed. I don't have this problem when I tried it with Edge. Running FF as admin doesn't worked either. Neither as when I run FF as refresh without any extension. Downloading stuffs with IDM (Internet Download Manager) does not have any problems. Just now, I try to download a .xlsx files from my workplace websites. After I click on the download or the file itself, nothing occurs as if nothing happened. This is giving me a headaches so I came here to give it a try if anyone can help me fix this problem.

The website mylotto.co.nz has been blocking Firefox for many months now and when I rang them to find out what the problem is they just say they are having problems but it was obvious that the person there was reading a script and fobbing me off. This has been going for many months now a problem would have been fixed by now. I would like to know if you can bring pressure to bear on them to get reinstated again. I have attached a screenshot of the message from their site. Thanking you. Murray

after downloading and installing v.126 of firefox, my history has disappeared. the browser is not generating new history from web site visits. the history is fixed permanently on a single web address. this is the web address of a site that is in my toolbar. this site cannot be deleted from the history. this site cannot be deleted through the preferences menu. the same site shows in the history file as the only site visited in the past several months, even though i have not visited that site in the past several months. the browser does not show my browsing history. the browser does not create a browsing history. my history function is permanently broken.

help?

I've seen a few submissions describing the same or similar issues, but is there a consistent, effective way of changing the time zone in Firefox? It keeps defaulting to the wrong time zone (despite everything else on my system displaying the correct time zone) and has been doing so for weeks. Solutions appreciated!

Android 14, One UI 6.0, Samsung S22+

Firefox is using a large amount of battery while idle. You can see my app runs open a lot of the day, but not in use much. It has drained 20 percent of one days battery, and I am watching YouTube videos on another app (Grayjay btw check it out!) and it has used far less battery. If I set Firefox into a sleeping state, the app still drains a lot of battery. When in deep sleep,it stops draining as much power, but then Android keeps auto pushing their own browser to be my primary browser. I'm not sure what to do in this case, as it's too much of a hassle to have links not auto open in Firefox when in deep sleep. This excessive battery drain doesn't make sense, and I was wondering if there was any fix for this. Thanks for taking the time.

Up until a month ago, I was able to download gifs from the giphy.com as actual GIFs. What has changed in Firefox and how can I troubleshoot this so I can get the desired file format of GIF?

Hello,

I am experiencing an issue related to the Vanguard anti-cheat system used by Riot Games, specifically in relation to League of Legends. After installing the game and Vanguard, I am unable to open Firefox. When I try to launch Firefox, nothing happens. However, if I change the name of the firefox.exe file, I can start Firefox on a different profile, but it only works for a short period before becoming unresponsive. None of the options or tabs respond after that.

Could you please provide assistance on how to resolve this issue?

Thank you.

Hello,

My password saved are deleted every time I close FF. It used to be manageable because Google and other sites didn't require me to fill my passwords (cookies did the trick I suppose) but now I also loose access to gmail and Youtube every time I close FF. It's annoying to have to use 2FA every damn time. And keeping the passwords available.

I've tried every answer I found by looking around :

- tried to start in safe mode - disable hardware acceleration - I have no extensions

FF saves the passwords correctly (at least they appear in the saved password tab) but they are erased every time I restart FF. The cookies aren't automatically deleted (FF remembers my browsing history) but I need to relog into Google.

I getting frustrated.

Hello,

I have been facing this issue when accessing Google Drive using Firefox, after selecting a file and clicking on "File information" option the "Details" and Activity" tabs simply don't load, as you can see in these screenshots.

Also, I found this thread also here on Mozilla Support from two years ago that reports the same issue. Apparently the bug was solved but ended up returning in most current versions.

I opened the current thread just to report this bug again. Thanks.

EDIT.: Another user reporting the same, his thread was archived: https://support.mozilla.org/en-US/questions/1422875

After update, when I click on auto fill option a settings tab opens every single time. I close it and it happens again. I use firefox to fill out some repeated forms (and separate topic would also like to customize these autofils and pre-write some ideally), but this is a new problem that breaks using firefox totally for me, causing lots of scrolling clicks and time wastage. What changed that can be fixed in recent updates on this? Thanks.

Dear fellows,

I did lost all history data after a previous update, my user got corrupted data and somehow I did manage to import the info into Edge browser. To my surprise after I reinstalled a clean Firefox, it only imported back 3 months of browsing history. Topically, average user keep a computer 3-4 years.. I don't know from where developers came with the idea of limiting to such a shot interval. I have thousands of browsing history links from more that 10 years kept and I need them all.

Tried to increase the number from about:config, but there is an option only for Chrome which I never used and always hate :)

I did installed Chrome to convince myself about it's ingenuity, even if it was not necessary. It does have import option only from Microsoft Explorer, no Edge.

If there is a solution for importing a longer period and high number of entries, please share it.

I'm not an IT expert, but I can manage consoles if there is an even deeper option to modify config files.

Thank you in advance!

I've been using a Rewards site regularly (3/4 times per month) for several years without problem. This weekend the attached pop-up appeared. It makes no difference whether I select Resend or Cancel, the program just re-displays the pop-up trapping me in an endless loop. The only exit is to close the window and abort the process. I was able to complete the task without any problem using Edge instead so it appears to be a Firefox specific issue. I haven't consciously changed anything since last using the site successfully on 24 May. Any help/suggestions appreciated.

Hi. I have to sign in related problems.

I can't Sign in to my work planning website: tjeps.g4s.dk/ESS/. It works fine on Firefox for Windows but on Android I get a new Sign in formular every time i try to sign in. Works on Chrome for Android.

The mandatory Authenticator app in Denmark for all public services "MidID" is not supported on Firefox for Android. Works on Firefox for Windows. This is a huge problem if you wan't Danish users. Also works on Chrome for Android.

I wan't to leave the Google Chrome browser but I am kinda forced not to.

-Jimmie

Dear friends, I receive fake virus alerts from baseauthenticity.co.in. How can I stop this? Many thanks in advance.

In Firefox, whenever I go to nab.com.au and then click on Login on the top right, I hear a constant stream of static noise coming out of the speakers.

In Chrome, when I just visit nab.com.au that same noise starts.

I have a set of Bose speakers connected via an optical cable.

This behaviour doesn't happen on all sites. Just some. As soon as you close the tab, the noise goes away.

It's driving me absolutely nuts.

Hi Forefox dosent show cookie content pop ups for some webpages. Have tried loading the same webpages with Edge, and a pop up is shown, whwere i am asked which cookies i would allow.

Have cleared the cahe/cookie, started up in secured mode, deleted profiles (made an search on firefox/Mozilla and deleted all files) and reinstalled firefox but the problem persist.

It started a month ago, just like that, Have changed pc, to a new one, and from windows 10 to windows 11, still the same.

Help would be nice, thank you.

Hello!

For the past many months (possibly a year), the mobile to desk top view setting never stays ON as default. If I leave my email page (while in desk top view), go to another tab & come back even 2 mins later, my email's right back to the mobile view again! I've even tried to switch the setting (in the menu) back to mobile view to reset it, but it just won't reset. The desk top view icon stays turned on & won't turn off, however, the site stays in mobile view. The only way I can reset this & turn the desk top view back on, is to close out my email & reopen it, then tap the setting back on again (& just don't leave the tab)! I have searched "high n low, everywhere" for help on this issue for a long time, however, not even on the FF site, can I find ANY article what so ever about this setting! And yes I "have" cleaned out cache, uninstalled, reinstalled etc... I do believe I have sent in a few support requests in the past (don't recall where or how lol), but never get a reply. I also remember being directed to the "submit a bug report" page but, haha, yeah, I have no idea how to do that, it all looks very foreign to me lol! Is there any way for this to be fixed in an update, or even on my end? Are any others having this issue...?

I would greatly & sincerely appreciate any help if possible?! I've been using FF for "many" years & really don't wish to change!

Thank you so much! Sharon

I went to settings and then to privacy and security and tried to find auto fill to remove credit card info. I couldn't find the setting the browser told me to find.