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my windows 11 was crashed and browsing was not working so i repaired my window, thunderbird lost all profiles and data from the program but all the emails and folders names i had are visible in local directory, so i tried to setup new account and then change local directory to my old directory. i did this few times before and it worked perfectly but now this method is not working and only handful of emails imported i need help and solution, these are years of emails and very important last few weeks important emails are missing

I need to migrate the complete profile (all settings, bookmarks, passwords etc) from a snap install to an apt install on the same system. Currently I have both versions installed, but i want to remove the abomination that is snap..

I tried copying ~/snap/firefox/common/.mozilla/firefox files to ~/.mozilla/firefox but that doesnt seem to work. Since this is a multi-user system i dont want to rely on mozilla accounts to sync everything to the cloud.

What do i need to do in order to migrate all the data from one install to another?

Unable to access HydroOne.com website. Get error message - Service Unavailable HTTP Error503. Only happens with Firefox browser.

After recent update to Thunderbird 115.11.0, I can't send emails through my hotmail smtp server.

Error message: Sending of the message failed. The message could not be sent because the connection to Outgoing server (SMTP) smtp-mail.outlook.com timed out. Try again.

I read the Thunderbird update for 2024 information that recommends changing Normal Password to OAuth, but OAuth is not an option on the drop down list of methods. (see attached)

How do I fix this? Thanks

I've been getting error messages when I send emails using thunderbird about server timing out. As a last resort I tried removing all accounts, and just set it up again. But then I started getting the error message during manual configuration step "Thunderbird failed to find the settings for your email account". I've already tried creating a new profile I'm still getting the same error.

here's the manual configuration I'm working with Incoming: IMAP, port 993, SSL/TLS, Normal password Outgoing: port 587, STARTTLS, Normal password

our team uses GoDaddy for email domains - not sure if that's relevant or not. other teammates have been able to set it up successfully. Same configuration, account and password.

Hello,

We have a client using Azure Virtual Desktops. Most of the users prefer to use Firefox. We are having an issue that anytime we update Firefox and reimage the virtual hosts. When the users login they get a new Firefox profile. We have to remote in and copy their old profile data to the new profile.

Is there a better way for us to handle Firefox and profiling in and Azure Virtual Desktop deployment?

Once you add a new account, you have to race to open up the settings and turn off the "Download all mails" setting that is hardwired as the default. Even after having done that, I am left with GB of copies of mail messages that I don't want to store on my local system.

How do I get rid of those local copies? Compacting doesn't seem to do it - there's no "Compact now" button in any case. I don't know what "when it will save over N MB in total" means, exactly. Save compared to what? Now 50% off!

Likewise, if I have Message Synchronizing (Keep messages in all folders etc) turned off, but Disk Space - Synchronize all messages locally regardless of age is still selected, is it going to download copies anyway or no?

If it will download anyway, or if it already did download, if I change the Synchronizing setting to "only the last 30 days" will it remove the older local copies? When?

The only "recover disk space" option deletes both local copies and originals on the remote server.

There really should be a "purge local copies" action available in the client. It may be that it is OK to go out to the OS and remove certain files myself, but maybe it won't be in the future. Every note that is about "Simply open a Terminal window..." describes specific files that don't quite match what I see here in May of 2024 on a Mac. But the tool itself knows what can be removed safely.

Upgraded my Ubuntu server from 18.04 -> 20.04 and now I'm getting this error message "Unable to connect to your IMAP server. You may have exceeded the maximum number of connections to this server" from TB on my desktop. I've tried reducing the number of cached servers, and restarting my phone and nothing works.

I tried to move (copy) Proton mail emails to Google Gmail without success. I searched support for help but found no articles that worked. I started to use proton Mail but was unimpressed and need to move (copy) the Proton Mail emails to my Google Gmail. Any help would be appreciated. Thanks, Lou

Hi, I have upgraded my computer and Thunderbird, however only the INBOX folder is loading.

I have followed the instructions to migrate the folders from the 'Profile Folder' on the old computer, the data has transferred but is not organised as folders, as on the old computer and of course on the main server.

I don't mind if all the data is not on my computer so long as the Folders are there, empty or not but organised in as they are on the main server.

I'm wondering if I selected an incorrect setting while setting up the account within Thunderbird on the new computer.

Thank you and kind regards, Mark.

Hi, am getting this error and am unable to use our new PC as this Thunderbird mail app is failing to migrate the profile from the other windows PC. Need your help asap on how to fix this. Not very technical, so need help. I updated Thunderbird to the latest version (115.11.0 32 bit) on my old PC before copying the profile over and loading Thunderbird on this new PC which has 115.11.0 64 bit version.

Uncaught (in promise) NS_ERROR_FILE_NOT_FOUND: Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFile.copyTo]

   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.jsm:659
   _recursivelyCopyMsgFolder resource:///modules/ThunderbirdProfileImporter.jsm:668
   _mergeLocalFolders resource:///modules/ThunderbirdProfileImporter.jsm:641
   _importServersAndAccounts resource:///modules/ThunderbirdProfileImporter.jsm:250

Hi, I have had Thunderbird on my Windows 10 laptop successfully for many years. Today I added a new email account, but then Thunderbird kept losing connection. I thought I'd try uninstalling and re-installing it, but now I get the message that it can't be installed on my laptop. Anyone know how I can get round this?

I can't get on with Thunderbird 115 so want to install an earlier version. I have installed 102, but it asks for my school or work account log in, which I don't have. How do I achieve what I want, and stop thunderbird updating to 115. I need a quick answer as I have just made a donation to you, and if I can't have what I want I will ask for my donation back.

Watson.

I just purchased a Google Pixel 8a, and needed to install the reader for my Yahoo Mail account. When I searched for Thunderbird for Android, I found Edison Mail+. How does that fit, or is this something I don't want?

Is there - yet - a Thunderbird for Android? If not what do you recommend? I had been using K-9 mail on my Pixel 6a (which, I had understood, was the forerunner of Thunderbird for Android), but it just doesn't want to install on the 8a.

With the latest update 115.11.0 the existing profile was not identified and loaded. All existing configurations, mail and address book are not accessible. The likely problem is the installer program that uses IP address as a factor in finding the correct Thunderbird account. I use VPN and do not have a static IP address. I have been shut down for several days now and any attempt on my part to resolve the issue has failed. The old email is very significant. Unannounced updates can cause serious trauma for Thunderbird users.