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I installed Thunderbird and downloaded the mail (IMAP server) to the mailbox, but at the same time the program deleted all the mail from the server!!! I can't find anywhere in Thunderbird how to turn it off so that the program doesn't delete messages from the server. Someone suggested that you should turn off "the selected folder will be available in offline mode" in the Synchronization tab. I did it, but it didn't help and I turned it on again. Now I don't have my messages anywhere, neither on my computer nor on the server. Rescue news from ten years - where are they????

the settings ExtessionSettings does not show up to be able to modify even tho it is on the ADMX file (5.11)? Should I use the older Extensions policies? I want to install and pin an extension from the store.

Sometimes drag functionality stops working. I can't grab a tab to move it to another position or to a new window. (Holding left click on the tab and moving the cursor does nothing). Also, re-merging the tab with another firefox window stops working. (Dragging a tab to a firefox window from another firefox window doesn't merge them. It does nothing) I can right click on the tab and select Move to move it to a new window but dragging stops working. I have to close Firefox and start it again (sometimes twice), then dragging starts working again. This happens multiple times a day. I am on Linux Mint and the version is 126.0 (64-bit). This problematic behavior has only recently began.

Hello, I installed Thunderbird using POP3 to download all emails from my Zoho Mail server to store them in my PC but although all emails appear now to be in the inbox, there are no subfolders, emails are grouped according to subject titles and I cannot seem to find the latest email on the list. What can I do to display them chronologically by date and restore subfolders and archives? Upon lauching, this is what I get. Thank you

I have Thunderbird setup with three email accounts. On the left side bar where I have the inbox, sent, trash and out box one of them has in the outbox with a yellow dot and lock symbol. What is that about and how do I fix it?

Win 10. Multiple email accounts, some gmail plus others. I had TB 115 something (it's uninstalled so not available to see). I run Firefox without issues. TB went completely haywire, all email accounts disappeared, nothing worked (second time this year) but recovering was proving too difficult and I'd already spent a whole day on it. I decided to uninstall and install a fresh copy. First I copied the single profile to an external drive. Then I uninstalled TB. Then I ran Ccleaner to tidy up the remaining TB cache and other remnants, also cleaned the registry. I downloaded a new copy from Mozilla's site, ran the install file, The install dialog box offers the same install location as the previous location, same user. Upon clicking install, the dialog box disappears and nothing happens. I've tried this more than ten times now, including fresh downloads from Mozilla. The dialog box offers an alternative user as Administrator but that won't work because I don't actually have the administrator account set up with a password, and TB demands the password. I do not want to open a new user account just for TB. Any suggestions for working round this will be gratefully received.

Thunderbird v115.11.0 on Windows 10 x64

I have six identities / accounts ie. NAME1@cox.net, NAME2@cox.net etc.

In the Account Settings window for NAME1, at the bottom, is "Outgoing Server (SMTP)" for which I use "smtp.mail.yahoo.com (Default)". That's the same on all the identity Account Settings btw.

To the right of that is an "Edit SMTP server..." button which opens a small window. At the bottom of that is an entry for "User Name". For which I enter "NAME1@cox.net".

At first this works fine to send mail from the identity NAME1@cox.net

HOWEVER, when I use the same method to "Edit SMTP server" for NAME2.cox.net... it CHANGES the NAME1 settings made above! So sending mail under that identity no longer works.

Overall, this means that only the last identity that I configure can send mail, because its outgoing SMTP credentials are being automatically stuffed into all the other identities, which prevents them from communicating with Yahoo.

On the surface this looks like a bad bug in TBird but, as usual, I can't find anyone that has the same problem. Those are symptoms of me missing something.

Any ideas of what could be wrong?

Hyperlinked text does not paste into Thunderbird email. Only the text pastes in. The hyperlinks do not. If I paste in text that has several hyperlinks already embedded, only the text pastes in. The hyperlinks are lost. I must paste the hyperlinked text with the URLs. How do I do this? All searches are irrelevant. I know how to insert URL into new text but that is not the issue. My text to be pasted already has many hyperlinks in the text and I do not want to laboriousness do them all again. When I paste in a paragraph of text that already has several hyperlinks I want that ALL to paste in. How to I do this?

Firefox is synced on all my computers. Same version. Same extensions. I can't login on my primary desktop as of last night 5/23/24. I can login/watch Prime on my laptop. My desktop gives me the attached error.

I installed Thunderbird and eventually got it working. I download with IMAP and upload with SMTP. TB did a great job downloading gobs of email from Gmail and converting the labels into folders. In a couple cases, it created folders, but none of the emails with that label were downloaded into the folder. FOr example, there is a folder 'PE' and a subfolder " CD Ads'. Emails are present in both. However, in TB, 'PE' is lighter grey and italicized and empty.

The folder structure is not an exact match to the label structure. For example, in the labels, I have an 'Employment' label with 5 employers underneath it. None of the employers made it into TB.

I have a few other oddities too, but lets start with these. I did end up using a normal password to access the account, as 0Auth2 would not cooperate.

Thanks for you insites!

Cheers --Mark

On the about:sync page the button to "Export to File..." button has no effect. Regardless if I select "Limit history engine fetch to first 5000 records" or "Anonymize Data".

It used to work. So I wonder why nothing happens when I click the button now... There is no network call made when I click the button. No error.

Just today, I can no longer access the Amazon website. The pages load halfway and then it just churns/spins and never completes loading the page. So far I've discovered no other websites that have the same problem.

I am able to access the Amazon website on three other browsers - Edge, Brave and DuckDuckGo - with no problems and normal loading speed. I don't use Chrome, so I can't speak to that.

I've tried clearing the cache and that did not help. I had a Firefox update installed a couple of days ago. Don't know how long it had been sitting there, as Firefox is almost always open and doesn't have the opportunity to update until I close everything and restart my computer, which I did a couple of days ago.

Windows 10 on a Dell pc/laptop. Firefox Version 126.0 (64-bit).

Any ideas on how to fix?

I've been using TB since the beginning. But now I have a zillion entries in my various address books and would like to consolidate them into a single, non-duplicated collection. The only tools/extensions I can find are only for really old versions. Any ideas for method and/or extension or tools to accomplish that? Thank you in advance. BobMCT

Hello, I recently installed Ubuntu 24.04 with the version of Thunderbird (115.10.1) supplied with the distribution. I can no longer display mail saved as .eml in a remote folder (sftp). Thunderbird opens, but the mail window is empty. If I ask for the source code, this message appears:

Unable to read file at address view-source:file:///run/user/1000/kio-fuse-ouSeRu/sftp/myuser@myserver/mymessage.eml?type=application/x-message-display.

If I open from CLI I get this message :

JavaScript error: chrome://messenger/content/aboutMessage.js, line 218: NS_ERROR_FILE_ACCESS_DENIED: Component returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED) [nsIMsgDBHdr.mime2DecodedSubject]

If I open the save file with a file editor I'm able to see the source code.

Could you please help me? Thanks

Thunderbird optioned for automatic compacting would once in a great while compact folders when I try deleting messages. Now it's trying to compact folders every time I delete a message the first time I open thunderbird v115.8.1 32 bit. If I manually select TRASH folder to compact it says 1.2GB saved every time I try to compact it. Compact 5 times it will say 1.2GB saved every time. It seems to me it is not removing the deleted items. What to do?

Since 2 weeks, I have been facing a UI error in the address bar. Whenever I select it to type something, the bar and search suggestions jump up off-screen. Pic attached.

Hi I'm using speed dial 2 on Firefox desktop. On Firefox Android I have not this possibility to set custom dials/sites on Start page and new tabs. When I try to use the built-in function I see pages from history. It's a big must and huge update to integrate a facility like this.

I am trying to connect to a website but I keep getting error code 522. I've tried using Chrome and it connects to the website with no problem. I've checked my privacy settings and I do not have that website blocked. What else can I check?

Just checking, can I still make a $3 monthly Paypal donation to Mozilla, or is that amount too small, or does it expire, or something to that effect? Thanks much!

Hi all,

I feel like this is a problem that must have been experienced and solved a thousand times... however I've tried all the suggested fixes I can find and the problem still persists.

When I load Firefox the pages take ages to load. It doesn't matter what the page is, it takes ages, except that about: pages load fine, no problem. When I say pages take ages to load, I mean that everything about the page takes ages, not only the next, not on the images and other content etc, everything. This only started happening today and I only created a new profile a month or so ago. I don't have many tabs open (maybe 20) of which 9 are pinned. I do have lots of extensions installed.

I've tried troubleshooting/safe mode, that makes no difference.

Private browsing and loading another profile are fine, they don't have this problem.

I've cleared all cache and data, cookies, etc, including startup cache.

I've deleted the content-prefs file, and removed places files.

I've tried disabling and enabling hardware acceleration.

I've tried disabling TRR.

Probably some other things too, but so far nothing has worked.

Suggestions please! :)