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I had to restart computer with factory settings

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  • Последний ответ от Moses

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I restarted my computer to factory settings and I did not write my password for email down how can I get them

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and the email address I used is no longer available

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Hi bigbrub,

which e-mail provider do you use?

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it was called wmconnect it is now called Netscape

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WN connect it is Netscape now

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bigbrub,

Thanks for writing in. We only support questions about Firefox. However, I am able to link you to a place where you can reset your password.Reset WMConnect Password

If you do not know your e-mail, then I'm sorry but we cannot assist you with that. You would have contact AOL directly.

Изменено Moses

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the support I am seeking is for firefox,and I am not sure how AOL would help me

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Okay,

Let's get it right. You did a factory reset (erased everything) on your computer and you lost your password to your e-mail that was saved in Firefox? Am i right?

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yes. I apologize sometimes it's hard for me to put my thoughts and to text lol. But yes I cannot log on to my firefox because I erased everything on my computer and did not save passwords or email addresses

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Haha it's fine. I wanted to make sure.

Unfortunately, as I said in my first post, it is not possible because the files that save your passwords were in your Firefox folder but since you did a factory reset, it erased everything including your saved passwords. Keep in mind, this does not erase your account, just your saved password so you won't have to type your password in every time.

If you saved key3.db and signons.sqlite from your old Firefox profile folder, I would be able to tell you how to restore them. Did you make a backup of your firefox folder?

If you didn't, you can use the link I posted above (Reset WMConnect Password) to reset it. (If you have the e-mail address handy) Otherwise, you would have to contact AOL directly about your problem as we don't deal with that.

Изменено Moses

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I saved absolutely nothing lol,why would a OL have that information?

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Okay step by step - what is your email address from which you forgot your password?

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bigbrub@wmconnect.but I don't remember the password

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Well,

A number of reasons:

  1. Usually when users do factory resets, we encourage them to back up their Firefox folders to restore back. It's a hassle to get all your bookmarks, passwords, etc in order again. So that's a big precautionary tip to use!
  2. Users usually come on the forum asking questions about this BEFORE doing this.


But I'm pretty sure that you are unable to get your passwords from the old Firefox configuration after factory resetting,