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Форум поддержки

When windows restarts, the Bookmark toolbar is unchecked, and the window is minimized.

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This is my second attempt to get some help with this ongoing issue;

I have uninstalled and re-downloaded through 3 versions now without a resolution. Both complete uninstalls without saving preferences. I have tried a FF restart as well.

The only add on I load is the Download Them All, but it happens even before I add that.

I always put the tabs on bottom by changing the true to false on tabs on top.

I have also tried using www.advanceduninstaller.com "Clean Your System Registry" with no luck.

This is my second attempt to get some help with this ongoing issue; I have uninstalled and re-downloaded through 3 versions now without a resolution. Both complete uninstalls without saving preferences. I have tried a FF restart as well. The only add on I load is the Download Them All, but it happens even before I add that. I always put the tabs on bottom by changing the true to false on tabs on top. I have also tried using www.advanceduninstaller.com "Clean Your System Registry" with no luck.

Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Office Live Update v1.3
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Приложение

  • Firefox 26.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:26.0) Gecko/20100101 Firefox/26.0
  • URL поддержки: https://support.mozilla.org/1/firefox/26.0/WINNT/en-US/

Расширения

  • DownThemAll! 2.0.16 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Неактивно)
  • Norton Identity Safe Toolbar 2014.6.2.3 ({F04D2D30-776C-4d02-8627-8E4385ECA58D}) (Неактивно)
  • Norton Vulnerability Protection 12.0.4.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Неактивно)

Javascript

  • incrementalGCEnabled: True

Графика

  • adapterDescription: ATI RADEON XPRESS 200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x5954
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 8-13-2005
  • driverDate2:
  • driverVersion: 8.17.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Изменённые настройки

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 81920
  • browser.cache.disk.smart_size.enabled: False
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.search.update: False
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310
  • browser.startup.homepage: www.flalottery.com
  • browser.startup.homepage_override.buildID: 20131205075310
  • browser.startup.homepage_override.mstone: 26.0
  • browser.tabs.onTop: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 26.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1388686544
  • places.history.expiration.transient_current_max_pages: 51970
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1388674016

Разное

  • User JS: Нет
  • Доступность: Нет
FredMcD
  • Top 10 Contributor
4254 решений 59583 ответов
Размещено

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!
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Задавший вопрос

I have used Ad-Aware and Spy-bot to check, but I tried the Microsoft Safety Scanner you suggested and still no evidence of malware.

This problem started with a version upgrade 3-4 versions ago.

Once in a while FF will start up remembering all my settings from the last shutdown.

But mostly now it starts in a minimized window without the bookmark toolbar and deletes my choices to put add ons in the toolbar.

I have used Ad-Aware and Spy-bot to check, but I tried the Microsoft Safety Scanner you suggested and still no evidence of malware. This problem started with a version upgrade 3-4 versions ago. Once in a while FF will start up remembering all my settings from the last shutdown. But mostly now it starts in a minimized window without the bookmark toolbar and deletes my choices to put add ons in the toolbar.
Diego Victor 658 решений 4175 ответов
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Try [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start FIrefox in Safe Mode]
Размещено

Задавший вопрос

I assume you did not read everything I typed. I completely uninstalled and reinstalled FF 3 times including deleting my preferences and deleting the file folders they are stored in. Then ran the registry cleaners to wipe away every trace of FF and then downloaded and installed the next version.

How would starting in Safe Mode be useful at that point?

I assume you did not read everything I typed. I completely uninstalled and reinstalled FF 3 times including deleting my preferences and deleting the file folders they are stored in. Then ran the registry cleaners to wipe away every trace of FF and then downloaded and installed the next version. How would starting in Safe Mode be useful at that point?
cor-el
  • Top 10 Contributor
  • Moderator
17522 решений 158441 ответов
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Which security software (firewall, anti-virus) do you have?

Some security software has virtualization or sandbox features that may cause problems by protecting or restoring files in the Firefox profile folder.

Which security software (firewall, anti-virus) do you have? Some security software has virtualization or sandbox features that may cause problems by protecting or restoring files in the Firefox profile folder.
Размещено

Задавший вопрос

I am running Norton Anti-virus. But when I uninstall FF, I save my bookmarks and then delete my profile and its file folder completely from the "Application Data" folder before rebooting and then downloading FF again.

Are you saying it is being stored in another location as well?

I am running Norton Anti-virus. But when I uninstall FF, I save my bookmarks and then delete my profile and its file folder completely from the "Application Data" folder before rebooting and then downloading FF again. Are you saying it is being stored in another location as well?
FredMcD
  • Top 10 Contributor
4254 решений 59583 ответов
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As a band-aid, what you can do is to go to the

Mozilla Add-ons Web Page and get these on your system;

FEBE

This will save your add-ons in the event of trouble,
and help you easily put them back.

OPIE

This will save add-on and user settings and can restore them.



This would at least save most of your settings.

As a band-aid, what you can do is to go to the<BR><BR> '''''[https://addons.mozilla.org/en-US/firefox/ Mozilla Add-ons Web Page]''''' and get these on your system; <BR><BR>'''''[https://addons.mozilla.org/en-US/firefox/addon/febe/?src=external-Add-ons_Manager_Context_Menu-extension FEBE]''''' : This will save your add-ons in the event of trouble, : and help you easily put them back.<BR><BR> '''''[https://addons.mozilla.org/en-US/firefox/addon/opie/?src=external-Add-ons_Manager_Context_Menu-extension OPIE] ''''' : This will save add-on and user settings and can restore them. <BR><BR>This would at least save most of your settings.
Размещено

Задавший вопрос

Getting those add ons would be overkill.

As of now, what I have to do almost every time I reboot windows is 1.maximize the Firefox window, 2. go to view and check the bookmark toolbar, and 3. I cannot customize the toolbar to have the "Download Them All" icon in it, because it will just disappear at the next reboot. I have to go into the tools menu to use it.

What is even more frustrating is that every once in a while, FF will open up normal after a reboot. So I know there is something buried somewhere that is doing this.

Getting those add ons would be overkill. As of now, what I have to do almost every time I reboot windows is 1.maximize the Firefox window, 2. go to view and check the bookmark toolbar, and 3. I cannot customize the toolbar to have the "Download Them All" icon in it, because it will just disappear at the next reboot. I have to go into the tools menu to use it. What is even more frustrating is that every once in a while, FF will open up normal after a reboot. So I know there is something buried somewhere that is doing this.

Изменено armophob