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Firefox Crashes, on reload it asks to install "Better Surf Plus" add-on

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Despite having two different antivirus programs on my PC, which suprisingly do work together, this one seems to have slipped through the net.... I had this problem once before whereby I was surfing the net and suddenly Firefox dissappeared, on restarting it I was prompted to install "Better Surf", which I ignored. Now history has repeated itself, firefox crashed and on restart I've been asked to install "Better Surf Plus 1.1"... from C:/program files/ BetterSurfPlus - with the text at the top: "Another program on your computer would like to modify Firefox with the following add-on"

I have ignored this prompt, and yet going to the tools>addons menu, it is listed there but disabled and no option to remove it. One of my antivirus programs detected the master DLL file and has quarantined it... but it did this with Better Surf version 1, yet somehow I've 'been updated' to a newer version.

Whilst I'm not sure if this currently poses a problem since it's in quarantine, my main query is simply:

- Where Has This Come From?

My antivirus programs disable auto-downloads, and scan everything that is downloaded - which leaves me to think that a firefox addon currently active is downloading malware through a back door. Anybody got any ideas? thanks.

Изменено mazeteam

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Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 11.9 r900
  • Google Update
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • 5.1.20913.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • RealJukebox Netscape Plugin
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • IE Tab Plug-in for Mozilla/Firefox
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Приложение

  • Firefox 25.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:25.0) Gecko/20100101 Firefox/25.0
  • URL поддержки: https://support.mozilla.org/1/firefox/25.0.1/WINNT/en-GB/

Расширения

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Backward/Forward History Dropdown 0.2.4 ({c6fb3a99-0bf0-4ab3-9b5b-9fe631d6cde3})
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • DownloadHelper 4.9.21 ({b9db16a4-6edc-47ec-a1f4-b86292ed211d})
  • DownThemAll! 2.0.16 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Embedded Objects 2.9 (firefox@red-cog.com)
  • Facebook PhotoZoom 1.9 ({20cc25e2-48c9-45e1-9a1f-1ccc1882b81b})
  • FireFTP 2.0.17 ({a7c6cf7f-112c-4500-a7ea-39801a327e5f})
  • Flash Video Downloader 4.0.7 (artur.dubovoy@gmail.com)
  • IE Tab + 2.04.20110724 (coralietab@mozdev.org)
  • Image Zoom 0.6.3 ({1A2D0EC4-75F5-4c91-89C4-3656F6E44B68})
  • Norton Vulnerability Protection 12.0.3.2 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Read Later Fast 1.1.7 (jid0-GF7vli9VJQDvCDiBv0jXsPKZYVo@jetpack)
  • Save My Tabs 0.53 (savemytabs@dmitriy.khudorozhkov)
  • Session Manager 0.8.0.8 ({1280606b-2510-4fe0-97ef-9b5a22eafe30})
  • SkipScreen 0.7.2 (SkipScreen@SkipScreen)
  • Tab Mix Plus 0.4.1.2.02 ({dc572301-7619-498c-a57d-39143191b318})
  • Torrent Finder Toolbar 1.3.1 (TFToolbarX@torrent-finder)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • YouTube to MP3 1.2.3 (youtube2mp3@mondayx.de)
  • Better Surf Plus 1.1 (ext@bettersurfplus.com) (Неактивно)
  • BetterSurf 1.0 (xz123@ya456.com) (Неактивно)
  • Firebug 1.12.5 (firebug@software.joehewitt.com) (Неактивно)
  • FlashGot 1.5.5.95 ({19503e42-ca3c-4c27-b1e2-9cdb2170ee34}) (Неактивно)
  • ImageTools 1.0.7 (matus.uhliar@gmail.com) (Неактивно)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Неактивно)
  • Norton Toolbar 2014.6.1.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Неактивно)
  • RealPlayer Browser Record Plugin 15.0.4 ({97E22097-9A2F-45b1-8DAF-36AD648C7EF4}) (Неактивно)
  • Torntv 1.1 (torntv@torntv.com) (Неактивно)
  • VKontakte.ru Downloader 0.3.6.6 (vk@sergeykolosov.mp) (Неактивно)
  • Youtube MP3 Podcaster 3.0.4 (youtubemp3podcaster@jeremy.d.gregorio.com) (Неактивно)

Javascript

  • incrementalGCEnabled: True

Графика

  • adapterDescription: RADEON 9200 PRO Family (Microsoft Corporation)
  • adapterDescription2:
  • adapterDeviceID: 0x5960
  • adapterDeviceID2:
  • adapterDrivers: ati2dvag
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate: 3-23-2004
  • driverDate2:
  • driverVersion: 6.14.10.6462
  • driverVersion2:
  • info: {u'AzureContentBackend': u'none', u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureSkiaAccelerated': 0}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Изменённые настройки

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.max_tabs_undo: 20
  • browser.sessionstore.upgradeBackup.latestBuildID: 20131112160018
  • browser.startup.homepage: http://www.delta-search.com/?affID=119776&babsrc=HP_ss&mntrId=00516326000000000000001109636659
  • browser.startup.homepage_override.buildID: 20131112160018
  • browser.startup.homepage_override.mstone: 25.0.1
  • browser.tabs.insertRelatedAfterCurrent: False
  • dom.ipc.plugins.processLaunchTimeoutSecs: 60
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 25.0.1
  • font.internaluseonly.changed: True
  • font.name.monospace.x-western: Calibri
  • font.name.sans-serif.x-western: Corbel
  • font.name.serif.x-western: Arial
  • font.size.fixed.x-western: 17
  • font.size.variable.x-western: 17
  • gfx.direct2d.disabled: True
  • layers.acceleration.disabled: True
  • network.cookie.prefsMigrated: True
  • network.dns.disableIPv6: True
  • network.dnsCacheEntries: 100
  • network.dnsCacheExpiration: 120
  • network.http.connect.timeout: 150
  • network.http.keep-alive.timeout: 300
  • network.http.max-connections: 24
  • network.http.max-connections-per-server: 8
  • network.http.max-persistent-connections-per-proxy: 6
  • network.http.max-persistent-connections-per-server: 4
  • network.http.pipelining: True
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1386558896
  • places.history.expiration.transient_current_max_pages: 40252
  • places.history.expiration.transient_optimal_database_size: 64402882
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1386462676

Разное

  • User JS: Да
  • Доступность: Нет
cor-el
  • Top 10 Contributor
  • Moderator
10738 решений 96600 ответов
Размещено

Extensions that do not have a "Remove" button are installed by other software and are not under control of the Firefox extension manager.

Such globally installed extensions are usually found via a registry scan or are installed in a location that Firefox scans for installed extensions.

You can check this key in the registry editor to see from which path it is loaded and possibly do a registry search to see if there are more entries for this program.
Be careful with editing the registry as there is NO UNDO possible: all changes are applied immediately.


Extensions installed this way need to be removed via the settings (options/preferences) of the program that has added this extension or you need to uninstall this program via "Control Panel > Programs".


Did you try AdwCleaner?

http://www.bleepingcomputer.com/download/adwcleaner/
http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml

See also:

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