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Every site says the connection is untrusted

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Firefox was very slow so I did a restore. Now every site I try to go to - including Mozilla's support site - says the connection is untrusted. How can I remedy this and still solve the slow browser problem?

Firefox was very slow so I did a restore. Now every site I try to go to - including Mozilla's support site - says the connection is untrusted. How can I remedy this and still solve the slow browser problem?

Выбранное решение

And now I'm getting an unresponsive script message...that is IF I get to the site.

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Приложение

  • User Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 7_0_3 like Mac OS X) AppleWebKit/537.51.1 (KHTML, like Gecko) Version/7.0 Mobile/11B511 Safari/9537.53

Дополнительная информация

philipp
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5320 решений 23495 ответов
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hello Stephanie331, first please make sure that the date & time is set correctly on your system.
if this doesn't solve the issue (or it is already set properly), could you tell us on which operating system you're running firefox and what kind of security software you are using?

"This Connection is Untrusted" error message appears - What to do

hello Stephanie331, first please make sure that the date & time is set correctly on your system. <br>if this doesn't solve the issue (or it is already set properly), could you tell us on which operating system you're running firefox and what kind of security software you are using? [["This Connection is Untrusted" error message appears - What to do]]
thehune1 0 решений 1 ответов
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Hi - I have a very similar problem. I had to remove some malware, and ended up reinstalling Firefox. Now, no matter the search (Google, Yahoo, Facebook for example) I am getting an error, This Connection is Untrusted for what I consider to be basic websites and searches, and really don't want to be investigating 'certificates' for every search I do as has been recommended in some previous posts. I've used Firefox for quite some time and have never seen this issue before. I am very reluctant to check I Understand the Risks. Any suggestions? I'm using Windows 7. Thanks

Hi - I have a very similar problem. I had to remove some malware, and ended up reinstalling Firefox. Now, no matter the search (Google, Yahoo, Facebook for example) I am getting an error, This Connection is Untrusted for what I consider to be basic websites and searches, and really don't want to be investigating 'certificates' for every search I do as has been recommended in some previous posts. I've used Firefox for quite some time and have never seen this issue before. I am very reluctant to check I Understand the Risks. Any suggestions? I'm using Windows 7. Thanks
Inker 1 решений 2 ответов
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I can't even get into Mozilla login or some support sites through Firefox and I prefer it over IE. Everything is untrusted. Any help? I hope I have provided what you need here. Application Basics


Name: Firefox Version: 26.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0

Extensions


Name: 20-20 3D Viewer - WEB Version: 5.0.94.0 Enabled: false ID: 2020Player_WEB@2020Technologies.com

Name: HP Smart Web Printing Version: 4.60 Enabled: false ID: smartwebprinting@hp.com

Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}

Important Modified Preferences


browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310 browser.startup.homepage: https://www.google.com/ browser.startup.homepage_override.buildID: 20131205075310 browser.startup.homepage_override.mstone: 26.0 dom.mozApps.used: true extensions.lastAppVersion: 26.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1389347326 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_Deskjet_F4500_series.print_bgcolor: false print.printer_HP_Deskjet_F4500_series.print_bgimages: false print.printer_HP_Deskjet_F4500_series.print_colorspace: print.printer_HP_Deskjet_F4500_series.print_command: print.printer_HP_Deskjet_F4500_series.print_downloadfonts: false print.printer_HP_Deskjet_F4500_series.print_duplex: 1852337994 print.printer_HP_Deskjet_F4500_series.print_edge_bottom: 0 print.printer_HP_Deskjet_F4500_series.print_edge_left: 0 print.printer_HP_Deskjet_F4500_series.print_edge_right: 0 print.printer_HP_Deskjet_F4500_series.print_edge_top: 0 print.printer_HP_Deskjet_F4500_series.print_evenpages: true print.printer_HP_Deskjet_F4500_series.print_footercenter: print.printer_HP_Deskjet_F4500_series.print_footerleft: &PT print.printer_HP_Deskjet_F4500_series.print_footerright: &D print.printer_HP_Deskjet_F4500_series.print_headercenter: print.printer_HP_Deskjet_F4500_series.print_headerleft: &T print.printer_HP_Deskjet_F4500_series.print_headerright: &U print.printer_HP_Deskjet_F4500_series.print_in_color: true print.printer_HP_Deskjet_F4500_series.print_margin_bottom: 0.5 print.printer_HP_Deskjet_F4500_series.print_margin_left: 0.5 print.printer_HP_Deskjet_F4500_series.print_margin_right: 0.5 print.printer_HP_Deskjet_F4500_series.print_margin_top: 0.5 print.printer_HP_Deskjet_F4500_series.print_oddpages: true print.printer_HP_Deskjet_F4500_series.print_orientation: 0 print.printer_HP_Deskjet_F4500_series.print_page_delay: 50 print.printer_HP_Deskjet_F4500_series.print_paper_data: 304 print.printer_HP_Deskjet_F4500_series.print_paper_height: 11.00 print.printer_HP_Deskjet_F4500_series.print_paper_name: print.printer_HP_Deskjet_F4500_series.print_paper_size_type: 0 print.printer_HP_Deskjet_F4500_series.print_paper_size_unit: 0 print.printer_HP_Deskjet_F4500_series.print_paper_width: 8.50 print.printer_HP_Deskjet_F4500_series.print_plex_name: print.printer_HP_Deskjet_F4500_series.print_resolution: 539455081 print.printer_HP_Deskjet_F4500_series.print_resolution_name: print.printer_HP_Deskjet_F4500_series.print_reversed: false print.printer_HP_Deskjet_F4500_series.print_scaling: 1.00 print.printer_HP_Deskjet_F4500_series.print_shrink_to_fit: true print.printer_HP_Deskjet_F4500_series.print_to_file: false print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_left: 0 print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_right: 0 print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1388865299

Graphics


Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0152 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 12-12-2012 Driver Version: 9.17.10.2932 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

JavaScript


Incremental GC: true

Accessibility


Activated: false Prevent Accessibility: 0

Library Versions


NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2

NSS Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSMIME Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSSSL Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC

NSSUTIL Expected minimum version: 3.15.3.1 Version in use: 3.15.3.1

I can't even get into Mozilla login or some support sites through Firefox and I prefer it over IE. Everything is untrusted. Any help? I hope I have provided what you need here. Application Basics ------------------ Name: Firefox Version: 26.0 User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:26.0) Gecko/20100101 Firefox/26.0 Extensions ---------- Name: 20-20 3D Viewer - WEB Version: 5.0.94.0 Enabled: false ID: 2020Player_WEB@2020Technologies.com Name: HP Smart Web Printing Version: 4.60 Enabled: false ID: smartwebprinting@hp.com Name: RealDownloader Version: 1.3.3 Enabled: false ID: {DF153AFF-6948-45d7-AC98-4FC4AF8A08E2} Important Modified Preferences ------------------------------ browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.places.smartBookmarksVersion: 4 browser.sessionstore.upgradeBackup.latestBuildID: 20131205075310 browser.startup.homepage: https://www.google.com/ browser.startup.homepage_override.buildID: 20131205075310 browser.startup.homepage_override.mstone: 26.0 dom.mozApps.used: true extensions.lastAppVersion: 26.0 gfx.direct3d.last_used_feature_level_idx: 0 network.cookie.prefsMigrated: true places.database.lastMaintenance: 1389347326 places.history.expiration.transient_current_max_pages: 104858 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true print.printer_HP_Deskjet_F4500_series.print_bgcolor: false print.printer_HP_Deskjet_F4500_series.print_bgimages: false print.printer_HP_Deskjet_F4500_series.print_colorspace: print.printer_HP_Deskjet_F4500_series.print_command: print.printer_HP_Deskjet_F4500_series.print_downloadfonts: false print.printer_HP_Deskjet_F4500_series.print_duplex: 1852337994 print.printer_HP_Deskjet_F4500_series.print_edge_bottom: 0 print.printer_HP_Deskjet_F4500_series.print_edge_left: 0 print.printer_HP_Deskjet_F4500_series.print_edge_right: 0 print.printer_HP_Deskjet_F4500_series.print_edge_top: 0 print.printer_HP_Deskjet_F4500_series.print_evenpages: true print.printer_HP_Deskjet_F4500_series.print_footercenter: print.printer_HP_Deskjet_F4500_series.print_footerleft: &PT print.printer_HP_Deskjet_F4500_series.print_footerright: &D print.printer_HP_Deskjet_F4500_series.print_headercenter: print.printer_HP_Deskjet_F4500_series.print_headerleft: &T print.printer_HP_Deskjet_F4500_series.print_headerright: &U print.printer_HP_Deskjet_F4500_series.print_in_color: true print.printer_HP_Deskjet_F4500_series.print_margin_bottom: 0.5 print.printer_HP_Deskjet_F4500_series.print_margin_left: 0.5 print.printer_HP_Deskjet_F4500_series.print_margin_right: 0.5 print.printer_HP_Deskjet_F4500_series.print_margin_top: 0.5 print.printer_HP_Deskjet_F4500_series.print_oddpages: true print.printer_HP_Deskjet_F4500_series.print_orientation: 0 print.printer_HP_Deskjet_F4500_series.print_page_delay: 50 print.printer_HP_Deskjet_F4500_series.print_paper_data: 304 print.printer_HP_Deskjet_F4500_series.print_paper_height: 11.00 print.printer_HP_Deskjet_F4500_series.print_paper_name: print.printer_HP_Deskjet_F4500_series.print_paper_size_type: 0 print.printer_HP_Deskjet_F4500_series.print_paper_size_unit: 0 print.printer_HP_Deskjet_F4500_series.print_paper_width: 8.50 print.printer_HP_Deskjet_F4500_series.print_plex_name: print.printer_HP_Deskjet_F4500_series.print_resolution: 539455081 print.printer_HP_Deskjet_F4500_series.print_resolution_name: print.printer_HP_Deskjet_F4500_series.print_reversed: false print.printer_HP_Deskjet_F4500_series.print_scaling: 1.00 print.printer_HP_Deskjet_F4500_series.print_shrink_to_fit: true print.printer_HP_Deskjet_F4500_series.print_to_file: false print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_bottom: 0 print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_left: 0 print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_right: 0 print.printer_HP_Deskjet_F4500_series.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1388865299 Graphics -------- Adapter Description: Intel(R) HD Graphics Adapter Drivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32 Adapter RAM: Unknown Device ID: 0x0152 DirectWrite Enabled: false (6.2.9200.16571) Driver Date: 12-12-2012 Driver Version: 9.17.10.2932 GPU #2 Active: false GPU Accelerated Windows: 0/1 Basic Vendor ID: 0x8086 WebGL Renderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: false AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0 JavaScript ---------- Incremental GC: true Accessibility ------------- Activated: false Prevent Accessibility: 0 Library Versions ---------------- NSPR Expected minimum version: 4.10.2 Version in use: 4.10.2 NSS Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC NSSSMIME Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC NSSSSL Expected minimum version: 3.15.3.1 Basic ECC Version in use: 3.15.3.1 Basic ECC NSSUTIL Expected minimum version: 3.15.3.1 Version in use: 3.15.3.1
Inker 1 решений 2 ответов
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Выбранное решение

And now I'm getting an unresponsive script message...that is IF I get to the site.

And now I'm getting an unresponsive script message...that is IF I get to the site.
cor-el
  • Top 10 Contributor
  • Moderator
17564 решений 158867 ответов
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Hi Ink

Which security software (firewall, anti-virus) do you have?

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Hi Ink Which security software (firewall, anti-virus) do you have? It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls *https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating