screen freezes unless I keep moving the mouse
when I enter a website, I have to keep the mouse moving or the screen freezes
Выбранное решение
The update to Firefox 25.0.1, which should fix the particular problem of pages not loading unless there is mouse movement, has just been released now.
- If you have downgraded to Firefox 24 before to work around the issue, please go to Firefox > Options > Advanced > Update and turn automatic updates back on. Then go to Firefox > Help > About Firefox which should trigger the update to Firefox 25.0.1. In case you need to download the setup file for Firefox 25.0.1 separately you can do so from https://www.mozilla.org/firefox/channel/#firefox
- If you were test-running Firefox 26 beta, you can either choose between switching back to the Firefox 25.0.1 release (use the link above to download the installer) or stay with the beta version - the latter option has the advantage of receiving new features weeks before they are landing in the regular Firefox versions and being able to sound an early alarm in case such serious regressions are occurring, so there is enough time fixing problems ahead of a general release and minimize the general impact.
- If you were one of the people who helping out by checking the Nightly 28.0 developer try-build, please uninstall it from the windows control panel (but keep the option to remove your profile data unchecked!) and switch back to the general release version which can be obtained through the link provided above.
In case you continue experiencing the the same page freezing issue even after an update to Firefox 25.0.1 or have anything else you need help with, please open up a new question, because this thread is already pretty long and complex which will make it very difficult to keep track of or respond to individual issues.
Thanks for your patience and all the feedback you've provided which helped us getting a fix for the problem shipped as quickly as possible.
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To disable this, try the following:
Type about:config into Firefox's address bar Find the preference with the name app.update.auto Change the value to false by double clicking the preference
Did this fix your issue?
Note: this was from another post in this support area. It worked for me, but it took a couple of times to outrun the update process.
In addition to the previous post, be sure to close the prompt box and NOT check for updates when FireFox starts up...
I, too, downgraded back to v24 and the problem disappeared. FFv25 definitely has the "mouse must be moving to load the page" bug. After downgrading, I disabled auto-update per the about:config page for the time being. I hope this problem is fixed soon (I've subscribed to this thread to be automatically notified of new postings).
My PC/OS specs are:
OS Name Microsoft® Windows Vista™ Home Premium
Version 6.0.6002 Service Pack 2 Build 6002
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name PACO
System Manufacturer Dell Inc.
System Model Inspiron 530
System Type x64-based PC
Processor Pentium(R) Dual-Core CPU E5200 @ 2.50GHz, 2500 Mhz, 2 Core(s), 2 Logical Processor(s)
BIOS Version/Date Dell Inc. 1.0.18, 2/24/2009
SMBIOS Version 2.5
Windows Directory C:\Windows
System Directory C:\Windows\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "6.0.6002.18005"
User Name PACO\Jerry
Time Zone US Mountain Standard Time
Installed Physical Memory (RAM) 4.00 GB
Total Physical Memory 3.99 GB
Available Physical Memory 2.37 GB
Total Virtual Memory 8.20 GB
Available Virtual Memory 6.61 GB
Page File Space 4.28 GB
Page File C:\pagefile.sys
Thanks, all!
Fred
My PC's OS is Windows 7 Professional and my mate's PC's OS is Windows XP Professional - we are both currently have the 'screen freeze unless you move mouse experience.' Hope this helps.
I have this problem also. My screen freezes until I move my mouse. I have completed the following: The HWA was turned off. Video Driver was up to date. Tried disabling everything with no help. I had to uninstall version 25 and reinstall version 24.0. Now my computer is faster and does not hang up. I have a HP computer with Win 7 -64 operating system. ATI HD 4200 Video Card 4 M Ram. Hope this info helps to get the bugs out.
I also have this problem, running on Win7 with all latest updates.
Please fix it! It's such a sucky problem
Having followed all the suggestions & ensured I'm up to date with the necessary software I'll try downgrading & see if that works & post back.
It's bad enough when watching short videos but it's sooooooooo tedious when trying to watch & full episode of a series or video. Please fix this ASAP!!
This problem will be fixed in a Firefox 25.0.1 release likely later this week, or soon.
Hello ncameron. I too have this problem and my desktop system uses Windows 7 Home Premium. I spent several hours trying all of the suggested fixes, resets, re-installs, virus protections, add-on disabling, etc. suggested by Firefox. To no avail. I am now glad to see that the problem is not unique to me and that you are working on a solution. I think I will wait until you have this fixed before I make any more changes. Do you have an ETA for a fix? Again, thank you.
Am still on Xp, no probs, all latest updates, followed allsorts guides, updated graphics card drivers, frozen pages til mouse moved, signed up for updates but cudn't wait - so rolled back til V24 - did registry clean, spybot clean - heap - faster than ever. V24 is faster than ever. need a fix please for V25.
Windows XP Pro user.
I can also confirm the Nightly browser worked fine for me.
No page loading issues with Nightly.
I also have this problem and found a simple solution that seems to help: I open Windows Task Manager and then minimize it.
I would like to know if it works for others.
Seems to work for me. I've been using Nightly the last couple of days, and that works, too.
Hello,
We now have an experimental test update to v25 of Firefox which we think will solve this issue.
Would someone who is suffering from the issue mind please installing this new version, 25.0.1 (candidate), and testing to see if the issue is indeed resolved?
It can be downloaded from here:
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/25.0.1-candidates/build1/win32/en-US/
Your assistance would be very much appreciated because so far no one in the QA team has been able to replicate the issue.
Thanks for letting me know that it works. What is "Nightly" in case it works even better? Frankly, I am afraid to download 25.0.1 because after suffering with the frozen pages for a while I am afraid to try a new version, and while I had no freeze with Windows Internet Explorer I am reluctant to use it because I no longer know how it works having used Firefox for years.
Nightly is a test fix that I downloaded from Mozilla. Here's the link: https://ftp.mozilla.org/pub/mozilla.org/firefox/try-builds/jmathies@mozilla.com-1c93a21e3028/try-win32/firefox-28.0a1.en-US.win32.installer.exe
I've had no problems using it.
hey tom, nothing to be afraid of - 25.0.1 is being built in order to fix the freezing issues that happened on 25.0. "Nightlies" are developer builds of firefox - 25.0.1 in the nightly-folder because it is not officially released yet, but getting test run.
as i've stated above, firefox developers cannot reproduce the freezing issues in their setting, so we need the feedback of affected users if this really works. so i'd encourage you to download, test it (25.0.1, not 28.0.1) & report back here... this kind of feedback will contribute in getting the fix shipped via auto-update to all firefox 25 users.
@dffydk, would you test-run 25.0.1 for us too? thank you...
ftp://ftp.mozilla.org/pub/mozilla.org/firefox/nightly/25.0.1-candidates/build1/win32/en-US/
Изменено philipp
Nightly is a superbeta build of Firefox intended for developers, not for regular use.
Nightly is a superbeta build of Firefox intended for developers, not for regular use.