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Форум поддержки

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Bookmarks from folders have disappeared, I was just working on them yesterday and when I go to work on them today I find they've dissppeared.

Размещено

Bookmarks from certain folders have just disappeared, the folders are there but it says they're empty, I was just working on these folders yesterday.

Bookmarks from certain folders have just disappeared, the folders are there but it says they're empty, I was just working on these folders yesterday.

Дополнительные сведения о системе

Установленные плагины

  • Shockwave Flash 11.8 r800
  • iTunes Detector Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • Google Update
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • Pando Web Plugin
  • Best Buy pc app Detector Plug-in
  • NPWLPG

Приложение

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • URL поддержки: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Расширения

  • iCloud Bookmarks 1.0.18 (firefoxdav@icloud.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Content Blocker 13.0.1.4307 (content_blocker@kaspersky.com) (Неактивно)
  • Kaspersky URL Advisor 13.0.1.4307 (url_advisor@kaspersky.com) (Неактивно)
  • Virtual Keyboard 13.0.1.4307 (virtual_keyboard@kaspersky.com) (Неактивно)

Javascript

  • incrementalGCEnabled: True

Графика

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2:
  • adapterDeviceID: 0x0102
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Изменённые настройки

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • gfx.direct3d.last_used_feature_level_idx: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1380035692
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1378500422

Разное

  • User JS: Нет
  • Доступность: Нет
Размещено

Задавший вопрос

So it's been 5 days and absolutely no one hear wants to help me with my problem, you people are more concerned with telling me that your volunteers instead of actually helping. I've waited patiently for help and have been ignored, so far this is the worst customer service I've encountered you people should be ashamed of your self's.

So it's been 5 days and absolutely no one hear wants to help me with my problem, you people are more concerned with telling me that your volunteers instead of actually helping. I've waited patiently for help and have been ignored, so far this is the worst customer service I've encountered you people should be ashamed of your self's.
Размещено

Задавший вопрос

Help Me

Help Me
the-edmeister
  • Top 25 Contributor
  • Moderator
5433 решений 40562 ответов
Размещено

Patiently waited? Surely you jest!

Try disabling that iCloud Bookmarks 1.0.18 extension and see if your bookmarks stop disappearing. I don't use that extension and don't know when it syncs with the iCloud server or how it works, I use Firefox Sync instead.

'''''Patiently waited?''''' Surely you jest! Try disabling that '''iCloud Bookmarks 1.0.18 ''' extension and see if your bookmarks stop disappearing. I don't use that extension and don't know when it syncs with the iCloud server or how it works, I use Firefox Sync instead.
Размещено

Задавший вопрос

Oh so you've taken to mocking people who need help now very mature of you. Hey Guess what it's already disabled cause I"M IN SAFE MODE CAUSE FIREFOX KEEPS CRASHING ON START UP. How about instead of mocking people you actually read the problems they have.

Oh so you've taken to mocking people who need help now very mature of you. Hey Guess what it's already disabled cause I"M IN SAFE MODE CAUSE FIREFOX KEEPS CRASHING ON START UP. How about instead of mocking people you actually read the problems they have.