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Firefox updates are not being allowed on my computer. How do I fix?

  • 3 ответа
  • 1 имеет эту проблему
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  • Последний ответ от Karenk4

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It happens intermittently, a pop up saying that something is preventing Firefox from updating, and says go to Firefox. I have Norton for virus protection. I cannot find updates on your site, so land up reinstalling Firefox, but not sure if that is the right thing to do.

It happens intermittently, a pop up saying that something is preventing Firefox from updating, and says go to Firefox. I have Norton for virus protection. I cannot find updates on your site, so land up reinstalling Firefox, but not sure if that is the right thing to do.

Выбранное решение

If you are having issues with the stub installer, download the full installer from here

or use Firefox/Help > About Firefox > Check for updates

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Все ответы (3)

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Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

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Выбранное решение

If you are having issues with the stub installer, download the full installer from here

or use Firefox/Help > About Firefox > Check for updates

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Upon checking the firefox site...help...about firefox.. I find that I DO have the updated version. Hopefully the error message will not recur.