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Suddenly my mouse wheel does not scroll a page as before on various web pages, but on some pages it works fine; Why?

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Yesterday I noticed that my mouse wheel no longer scrolls from anywhere on a web page. On some pages it works well but not on others. It's almost as if it hits a blind spot and will no longer scroll. If I move the pointer onto the scroll bar, or near the margin, it usually works there. If I move to a different web page it may work differently. It seems as if the formatting of the page determines whether or not it will scroll. It was not like this two days ago. It's frustrating when you move the wheel and expect the page to scroll and it doesn't. If I restart FF in safe mode the mouse wheel scrolls properly.

Yesterday I noticed that my mouse wheel no longer scrolls from anywhere on a web page. On some pages it works well but not on others. It's almost as if it hits a blind spot and will no longer scroll. If I move the pointer onto the scroll bar, or near the margin, it usually works there. If I move to a different web page it may work differently. It seems as if the formatting of the page determines whether or not it will scroll. It was not like this two days ago. It's frustrating when you move the wheel and expect the page to scroll and it doesn't. If I restart FF in safe mode the mouse wheel scrolls properly.

Выбранное решение

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

See also:

Прочитайте этот ответ в контексте 2

Дополнительные сведения о системе

Приложение

  • Firefox 21.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0
  • URL поддержки: http://support.mozilla.org/1/firefox/21.0/WINNT/en-US/

Расширения

  • Abduction! 3.0.18 ({b0e1b4a6-2c6f-4e99-94f2-8e625d7ae255})
  • Adblock Plus Pop-up Addon 0.7 (adblockpopups@jessehakanen.net)
  • ChatZilla 0.9.90 ({59c81df5-4b7a-477b-912d-4e0fdf64e5f2})
  • ColorfulTabs 18.6 ({0545b830-f0aa-4d7e-8820-50a4629a56fe})
  • DoNotTrackMe 2.2.8.307 (donottrackplus@abine.com)
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • DownThemAll! 2.0.16 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • Forecastfox 2.2.2 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • Lazarus: Form Recovery 2.3 (lazarus@interclue.com)
  • Middle Click To Go Back 3.3 (MiddleClickToGoBack@lembas)
  • Mozilla Archive Format 2.0.6.0 ({7f57cf46-4467-4c2d-adfa-0cba7c507e54})
  • Print Edit 9.1 (printedit@DW-dev)
  • Printing Helper 2.5 (cazqpqfhue@cazqpqfhue.org)
  • RealPlayer Browser Record Plugin 15.0.6 ({0153E448-190B-4987-BDE1-F256CADA672F})
  • Simple Boss Key 1.3 (simplebosskey@ttt-jl.blogspot.com)
  • SmoothWheel (AMO) 0.45.6.20100202.1 ({5F590AA2-1221-4113-A6F4-A4BB62414FAC})
  • Tab Mix Plus 0.4.1.0 ({dc572301-7619-498c-a57d-39143191b318})
  • Thumbnail Zoom Plus 2.4.2 (thumbnailZoom@dadler.github.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adblock Plus 2.2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}) (Неактивно)
  • Adobe Acrobat - Create PDF 1.2 (web2pdfextension@web2pdf.adobedotcom) (Неактивно)
  • DivX Plus Web Player HTML5 <video> 2.1.2.172 ({23fcfd51-4958-4f00-80a3-ae97e717ed8b}) (Неактивно)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Неактивно)
  • Quick Maps 1.9.0 (map@quickmaps.me) (Неактивно)
  • ShareMeNot 2.2 (sharemenot@franziroesner.com) (Неактивно)
  • startup.service 0.2 (startup.service@mozilla.com) (Неактивно)
  • Test Pilot 1.2.2 (testpilot@labs.mozilla.com) (Неактивно)
  • UnMHT 6.3.1 ({f759ca51-3a91-4dd1-ae78-9db5eee9ebf0}) (Неактивно)

Javascript

  • incrementalGCEnabled: True

Графика

  • adapterDescription: ATI Radeon HD 4250
  • adapterDescription2:
  • adapterDeviceID: 0x9715
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 512
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 4-5-2012
  • driverDate2:
  • driverVersion: 8.961.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 3
  • numTotalWindows: 3
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 4250)
  • windowLayerManagerType: Direct3D 10

Изменённые настройки

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 20
  • browser.link.open_newwindow.restriction: 0
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.search.suggest.enabled: False
  • browser.sessionstore.postdata: -1
  • browser.startup.homepage: http://www.cnn.com/?refresh=1
  • browser.startup.homepage_override.buildID: 20130511120803
  • browser.startup.homepage_override.mstone: 21.0
  • browser.tabs.closeWindowWithLastTab: False
  • browser.tabs.loadInBackground: False
  • browser.tabs.selectOwnerOnClose: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 21.0
  • general.useragent.extra.microsoftdotnet: ( .NET CLR 3.5.30729)
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL:
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1369164693
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1300043146
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.default_personal_cert: Select Automatically
  • security.warn_viewing_mixed: False

Разное

  • User JS: Да
  • Доступность: Нет
Chiranjit Biswas 7 решений 52 ответов
Размещено

Update latest version of firefox

Update latest version of firefox
cor-el
  • Top 10 Contributor
  • Moderator
17472 решений 157915 ответов
Размещено

Выбранное решение

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears.

Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit)

See also:

If it works in Safe Mode and in normal mode with all extensions (Tools > Add-ons > Extensions) disabled then try to find which extension is causing it by enabling one extension at a time until the problem reappears. Close and restart Firefox after each change via "Firefox > Exit" (Windows: Firefox/File > Exit; Mac: Firefox > Quit Firefox; Linux: Firefox/File > Quit) See also: *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Задавший вопрос

I am already at v21.0.

I will try the restarts tomorrow and see what happens.

grey

I am already at v21.0. I will try the restarts tomorrow and see what happens. grey
Размещено

Задавший вопрос

Well, I found the add-on that caused the problem. Unfortunately it was the 24th out of 30 add-ons so I had a bit to go through. It's called 'smoothwheel' and it worked well but they must have ungraded it, or I messed up some option and it stopped working on anything of a graphic nature. It worked fine on text.

I really didn't want to go through those add-ons one at a time. I was hoping there might have been an easier way, but that's life... there isn't always an 'easier way'.

Thanks for the help.,

grey

Well, I found the add-on that caused the problem. Unfortunately it was the 24th out of 30 add-ons so I had a bit to go through. It's called 'smoothwheel' and it worked well but they must have ungraded it, or I messed up some option and it stopped working on anything of a graphic nature. It worked fine on text. I really didn't want to go through those add-ons one at a time. I was hoping there might have been an easier way, but that's life... there isn't always an 'easier way'. Thanks for the help., grey
melman 1 решений 5 ответов
Размещено

Полезный ответ

I have no extensions - none - and I still have this scroll problem. But only in the last few days.

This thread proposes a couple of solutions. I am not convinced that either of them solve my problem. https://support.mozilla.org/en-US/questions/948356

I have no extensions - none - and I still have this scroll problem. But only in the last few days. This thread proposes a couple of solutions. I am not convinced that either of them solve my problem. https://support.mozilla.org/en-US/questions/948356
cor-el
  • Top 10 Contributor
  • Moderator
17472 решений 157915 ответов
Размещено

Note that this can also happen if a plugin has or gets focus.
In such a case you need to click outside the plugin to make scrolling work once again.


Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.
Note that this can also happen if a plugin has or gets focus.<br /> In such a case you need to click outside the plugin to make scrolling work once again. ---- Clear the cache and the cookies from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies" Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Изменено cor-el

omoto1 0 решений 1 ответов
Размещено

I was looking at this forum and found this thread. The scrolling problem isn't with just Firefox, it's with internet explorer and every thing on the computer. I can't even scroll on image viewer to make a picture bigger. My mouse stopped working as of two days ago without warning. It's either windows or an update or something like that.

I was looking at this forum and found this thread. The scrolling problem isn't with just Firefox, it's with internet explorer and every thing on the computer. I can't even scroll on image viewer to make a picture bigger. My mouse stopped working as of two days ago without warning. It's either windows or an update or something like that.