Поиск в Поддержке

Избегайте мошенничеств со службой поддержки. Мы никогда не просим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Сообщить о нарушении».

Learn More

I have now spent 2 full hours trying to sync Firefox on my desktop pc and my android phone. Won't work, even as I have followed every instruction correctly.

  • 3 ответа
  • 6 имеют эту проблему
  • 937 просмотров
  • Последний ответ от makanimike

more options

I went to FIREFOX, SET UP SYNC. I created a new account (email address, password twice, checkbox for Terms & Privacy, anti-robot box). On a separate tab, a screen appeared with the message "Set up complete!" I closed that tab, then went to the pc's PAIR A DEVICE screen, entered the code which appeared on my phone's SET UP FIREFOX SYNC screen, then hit NEXT. The phone immediately showed activity (an animated horizontal box), along with the message "Waiting for other device".... After 7 minutes, the phone defaulted back to the SET UP FIREFOX SYNC screen with a new code in the 3 boxes, and the pc defaulted back to the SET UP SYNC screen with 2 buttons, SET UP SYNC and PAIR A DEVICE. Somewhere in the above process (I can't recall exactly where...), the pc asked me for a RECOVERY KEY -- which I could not find anywhere, neither on the phone nor on the pc. I repeated ALL of the above at least 5 times, always with the same non-result. Somewhere in the instructions, it described a "Manage acct." button for Sync accts. -- NO SUCH BUTTON APPEARS ANYWHERE, neither on the pc nor the phone. My specs.: Firefox 15.0.1 on pc, Firefox 16.0 on phone...... phone is Samsung Galaxy Note GT-N7000...... Android version: 4.0.4....... I'm very good at following instructions, but the Firefox Sync help pages describe buttons which do NOT appear on my devices and recovery codes which do NOT appear anywhere. Please, please help -- so much time invested already, so much frustration..... Thx.

Выбранное решение

When you open the desktop sync page (Tools > options > sync) does it look like the image below? If it does not then sync is not setup on the desktop computer.

If that looks similar then the other half would be to get an aLogcat log from your device when attempting to pair the device. Following the directions at http://160.twinql.com/how-to-file-a-good-android-sync-bug

Прочитайте этот ответ в контексте 👍 1

Все ответы (3)

more options

Выбранное решение

When you open the desktop sync page (Tools > options > sync) does it look like the image below? If it does not then sync is not setup on the desktop computer.

If that looks similar then the other half would be to get an aLogcat log from your device when attempting to pair the device. Following the directions at http://160.twinql.com/how-to-file-a-good-android-sync-bug

Изменено kbrosnan

more options

Thx for your reply. NO, that page is the one I never got -- i.e., when I go to SYNC in Options, I only get the page with SET UP FIREFOX SYNC and PAIR A DEVICE buttons. The page that has a MANAGE ACCOUNT button is the page which has never appeared. I repeatedly tried to set up the Sync and pair my phone to my pc, but it never worked!

more options

I'd investigate your internet connection. Sounds to me like your request might not be going through correctly. Perhaps you are behind a firewall or something?