Hi,

You can try to right-click and Reset the browser.newtab.url key in about:config. Alternatively you can double click the key and change it to for e.g. mozilla.org

about:config Entries

New tab page

Start Firefox in Safe Mode to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance/Themes).

• Don't make any changes on the Safe mode start window.
• https://support.mozilla.org/kb/Safe+Mode

• https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Ty............. Problem solved :)

I have followed the instructions listed above.

The first time I restart it works fine then closing and restarting just brings up the searchsafer site. 

I have removed existing cookies and set everything else to BLOCK on the page info popup. This is driving me nuts. In the about:config listing quite a few instructions are in BOLD. Does this have any significance? any further help on this intrusion would be gladly accepted.

If you do not keep changes after a restart then see:

• http://kb.mozillazine.org/Preferences_not_saved
• https://support.mozilla.org/kb/Preferences+are+not+saved

Create a new profile as a test to check if your current profile is causing the problems.

See "Basic Troubleshooting: Make a new profile":

• https://support.mozilla.org/kb/Basic+Troubleshooting#w_8-make-a-new-profile

There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.

If the new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.

See:

• http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox

Thanks for prompt response Cor-el at this moment it seems to be working. have no idea how the add on occured. Regards FzPana

ermm your solution only works on new tab...it doesn't work when u on the firefox straight away

Hi nancheng1234,

You can try to change/delete any unwanted Home Page in Tools (Alt + T) > Options > General. Please see this.

If the problem persists you can also try to Reset Firefox via Help (Alt + H) > Troubleshooting Information.

(To revert to the previous profile you were using, close the new profile (i.e. exit Firefox), start Firefox and choose the Default User profile. While the Profile Manager is open, you can also delete the newly reset profile (the one containing random numbers), or the former profile, as the case may be). If the reset is okay, it would be a good idea to delete the old profile as otherwise it would be left intact with the previous data/cache until deleted.

Managing profiles

Profiles Howto

It would also be a good idea to start a new thread as it would help to provide more specific details automatically.

Ermmm this method doesn't worked at all.If i am not wrong it is a browser hijacker.Even when u reset it at the about:config it still comes back the next time u on your computer

searchsafer is a dumb site. Yours seem to be a deeper/different problem. You can start a new thread here or even better, in a dedicated security forum:

http://www.bleepingcomputer.com/forums/forum79.html

http://www.spywarewarrior.com/index.php

http://www.spywareinfoforum.com/

http://www.wilderssecurity.com/