Поиск в Поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Learn More

Can't find program after downloading

  • Нет ответов
  • 9 имеют эту проблему
more options

I just installed Firefox browser a few days ago. Downloaded one music file today - worked fine, went right to my Windows Media player. All I did was click 'download" next to the song. A window popped up in the top corner of my browser showing the setup.exe file but I didn't have to click on it or anything. Just went to my Windows Media Player and it was there. There I went to Google Earth and downloaded that. I made sure when I was downloading to "unclick" where it said to use their "Chrome" browser, etc., accepted the terms & then hit "download". I notice that I didn't get a choice to "save" or "run" the file like you do with Internet Explorer. The only choice it gave was "run" or "cancel". So I clicked run. When it was done I went to my "Downloads" and clicked on the GoogleEarth.setup.exe file and again it just said "Run". It showed it was downloading (got that "green" line), then it said it was downloaded and "Thanks". However, I could not find it in my Programs, not even when I did a search. I then went to Control Panel/Uninstall Programs and it was there. It shows that I have it, but even when I try to find it under "RUN" I get the Windows Message that the file can't be found. What's wrong?

 I have Windows 7 .  I'm not sure which "Plug Ins" I have. Can this be the problem?  What Plug ins should I have?  Where do I find the ones I have?  As I said I just installed Firefox 2 days ago, so it should be current.
I just installed Firefox browser a few days ago. Downloaded one music file today - worked fine, went right to my Windows Media player. All I did was click 'download" next to the song. A window popped up in the top corner of my browser showing the setup.exe file but I didn't have to click on it or anything. Just went to my Windows Media Player and it was there. There I went to Google Earth and downloaded that. I made sure when I was downloading to "unclick" where it said to use their "Chrome" browser, etc., accepted the terms & then hit "download". I notice that I didn't get a choice to "save" or "run" the file like you do with Internet Explorer. The only choice it gave was "run" or "cancel". So I clicked run. When it was done I went to my "Downloads" and clicked on the GoogleEarth.setup.exe file and again it just said "Run". It showed it was downloading (got that "green" line), then it said it was downloaded and "Thanks". However, I could not find it in my Programs, not even when I did a search. I then went to Control Panel/Uninstall Programs and it was there. It shows that I have it, but even when I try to find it under "RUN" I get the Windows Message that the file can't be found. What's wrong? I have Windows 7 . I'm not sure which "Plug Ins" I have. Can this be the problem? What Plug ins should I have? Where do I find the ones I have? As I said I just installed Firefox 2 days ago, so it should be current.