Request to Change Email Address Associated with Firefox Account
Hello Firefox Support Team,
I would like to ask for assistance regarding my Firefox Account.
My Firefox Account is currently associated with the email address:
Old email: [edited] @mail.ru
Unfortunately, this email account has been permanently deleted, and I no longer have any possibility to recover or access it.
I would like to know if it is possible to transfer my Firefox Account, including all associated data, synchronization information, and authentication methods, to a new email address:
New email: [edited from community support forum] @gmail.com
I am currently signed in to the Firefox Account on my mobile devices and can provide information about them if necessary.
Kind regards,
Aleksey Bondarenko
Изменено James
Все ответы (2)
If you are singed in to your Mozilla account, you can try to change your primary email address. https://support.mozilla.org/en-US/kb/change-primary-email-address-firefox-accounts
If you're still signed in on your mobile devices, that's a good sign. Firefox Support may be able to use information from your active sessions to help verify account ownership.
I’d recommend contacting support directly and providing details about the devices where you're currently logged in. Hopefully they can offer a recovery option or advise whether the account email can be updated without access to the original address.
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