Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее
Открыта

need help with uploading new credit card information to account

Mozilla Monitor Управление биллингом
George Kitsoukakis отвечено
John Lombardi
John Lombardi

When trying to upload a new credit card to replace the now retired card on file I am getting blocked with a message that states: " We could not determine your billing location. Please verify your payment method information and try again."

I've reloaded the card information three times, along with the United States and my zip code. All are factual, but there is not a way to provide anymore information than asked for.

If "determine your billing location" has to do with where I'm currently online it's not going to match the zip code I provided, although that zip code is correct for the purpose of my credit card billing.

In short, I'd like to pay and continue service. Please respond to my email address with an alternate way to subscribe:

                      • @gmail.com (email removed)

Thanks

When trying to upload a new credit card to replace the now retired card on file I am getting blocked with a message that states: " We could not determine your billing location. Please verify your payment method information and try again." I've reloaded the card information three times, along with the United States and my zip code. All are factual, but there is not a way to provide anymore information than asked for. If "determine your billing location" has to do with where I'm currently online it's not going to match the zip code I provided, although that zip code is correct for the purpose of my credit card billing. In short, I'd like to pay and continue service. Please respond to my email address with an alternate way to subscribe: ***********@gmail.com (email removed) Thanks

Изменено George Kitsoukakis

Все ответы (1)

George Kitsoukakis
George Kitsoukakis
  • Top 25 Contributor
  • Moderator

Hello!

For your own security I have removed your email address from your post.

Please keep the following in mind:

SUMO is a community forum. Responses are provided here so that other users facing the same issue in the future can also benefit from the solution.

No private email support. Our volunteers provide assistance exclusively through this platform.

Υou will automatically receive an email notification as soon as someone replies to your question here in the forum.

You can continue the conversation right here, and we will be happy to help you!

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.