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INstallation of Mozilla VPN keeps saying failed

Firefox Не определено
Kiki ответил 5 месяцев назад
Joe HasNoLifeToday
Joe HasNoLifeToday

Hi

I had to uninstall my VPN because it was frozen, and I couldn't even switch it on, even when I restarted my computer.

This has happened before, so I had it uninstalled & then downloaded it again.

You will see proof, by the screenshot I have attached to this email, please advise manufacturer.

My OS has the latest updates MacOS Monterey 12. 7. 6

Kind Regards

Joe

Hi I had to uninstall my VPN because it was frozen, and I couldn't even switch it on, even when I restarted my computer. This has happened before, so I had it uninstalled & then downloaded it again. You will see proof, by the screenshot I have attached to this email, please advise manufacturer. My OS has the latest updates MacOS Monterey 12. 7. 6 Kind Regards Joe
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Kiki
Kiki
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Работает в Mozilla
Прочитайте этот ответ в контексте

Выбранное решение

Hi Joe,

Just checking in if one of these answers actually helped you (you can mark it as a solution by yourself). Otherwise, I strongly recommend reaching out to our front line agents by creating a support ticket from here (it's a different support channel from this peer to peer support).

Все ответы (5)

Denys
Denys
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Hi,

Mozilla VPN is one of our premium products. In order to get premium support from a dedicated agent, please sign in to the Mozilla account connected to your subscription (if not already) and then use this link to submit your question.

Joe HasNoLifeToday
Joe HasNoLifeToday Задавший вопрос

I am a subscriber to your VPN network, why would I ask about the installation fail if I wasn't???

TyDraniu
TyDraniu
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See https://www.mozilla.org/products/vpn/download/

The system requirements for the newest version of Mozilla VPN is Macos 13.0. Try to find some older installer that could work.

jbr
jbr
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The page at https://www.mozilla.org/products/vpn/download/ actually has a smaller "Download previous versions for Windows and Mac" link that leads to archive of all older installers. I see the requirement from macOS 11 to macOS 13 was changed earlier this year, so users report that v2.32.0 works for them on Monterey. It can be downloaded from here: https://archive.mozilla.org/pub/vpn/releases/2.32.0/mac/

Kiki
Kiki
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Работает в Mozilla

Выбранное решение

Hi Joe,

Just checking in if one of these answers actually helped you (you can mark it as a solution by yourself). Otherwise, I strongly recommend reaching out to our front line agents by creating a support ticket from here (it's a different support channel from this peer to peer support).

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