Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Lost All of My Data Post 149.0 Update on Mac-OS

  • 1 ответ
  • 0 имеют эту проблему
  • 27 просмотров
  • Последний ответ от kate
  • Решено

Hi, ok, so my computer just randomly updated my Firefox Browser and now all of my bookmarks, saved passwords, extensions, themes, and history is gone. I used the links on the support website, but they were not helpful at all. I am logged in with the same account I was originally logged in with prior to update 149.0 (logged in with gmail). When I sync data in settings, it automatically imports my Safari and Chrome information (which is not what I want). I try to import my bookmark and password history from the saved HTML and CSV files under Mozilla Firefox, but I don't have the ability to do so, as the files are essentially 'greyed' out. I have tried every step to troubleshoot and every link that is related to my issue listed on Mozilla's support with no success. I have even searched my issue on Google and Reddit. Please help!!

Hi, ok, so my computer just randomly updated my Firefox Browser and now all of my bookmarks, saved passwords, extensions, themes, and history is gone. I used the links on the support website, but they were not helpful at all. I am logged in with the same account I was originally logged in with prior to update 149.0 (logged in with gmail). When I sync data in settings, it automatically imports my Safari and Chrome information (which is not what I want). I try to import my bookmark and password history from the saved HTML and CSV files under Mozilla Firefox, but I don't have the ability to do so, as the files are essentially 'greyed' out. I have tried every step to troubleshoot and every link that is related to my issue listed on Mozilla's support with no success. I have even searched my issue on Google and Reddit. Please help!!

Выбранное решение

Update: ahhhh I figured it out!!!! It only took me between 3 to 4 hours to figure out how to do it, but I did it!!!

Not bad for someone who’s actually 3 opossums in a trench coat

Прочитайте этот ответ в контексте 👍 0

Все ответы (1)

Выбранное решение

Update: ahhhh I figured it out!!!! It only took me between 3 to 4 hours to figure out how to do it, but I did it!!!

Not bad for someone who’s actually 3 opossums in a trench coat

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.