Signature image fails to load if "from" account is changed in the compose window
I have multiple accounts in Thunderbird. I use Unified Folders for inbox. If I click "New Message" while in the Unified Folders view, the message will send from my default account, which is bill@billbauman.com. But, if I want to change my send from account to bill@ntur.ai, where I have a signature configured, the image in the signature fails to load. But, if I change my focus to select the inbox for bill@ntur.ai and click "New Message", the default send from account is now bill@ntur.ai, and the image in the signature loads just fine.
The image is publicly hosted and loads fine in any browser: https://images.int.dreamhosters.ai/account-482257/ceb3563cdab64978.jpg
I tried to make this as simple as possible for debugging, so I change the signature to just the image. Here is the code:
<title>Email Signature</title>
I am running Thunderbird 147.0.2 (64-bit) on Windows 11.
I can make a screen recording demonstrating the behavior.
Does anyone have a solution for this?
Thanks all in advance!
Все ответы (12)
If the account settings pane shows the complete HTML for the sig, a screenshot may prove helpful. I tried to duplicate this and cannot. That, plus the screen recording sounds interesting. As I write this, I'm clueless.
Thanks for your response. I hadn't thought of a screenshot. Here you go!
Here's a video showing that if I start with bill@billbauman.com then switch to bill@ntur.ai, the image doesn't load. But, if I start with bill@ntur.ai, it loads properly, and I can even switch back and forth, and the image remains consistently loaded.
https://drive.google.com/file/d/1lNSYp8xYPcCIiWSVcePxbP9HBTaUauar/view?usp=sharing
Try the HTML with ONLY the img statement, nothing else. I haven't viewed video yet.
I am not an HTML guru, so I encourage you to post the HTML screenshot again so others here may have ideas. Thanks.
Remote image exceptions are stored per account, so I guess your change of account also changes the remote image exception and none exists for that account.
Matt said
Remote image exceptions are stored per account, so I guess your change of account also changes the remote image exception and none exists for that account.
Thanks, Matt. I kind of understand what you're saying to mean it isn't going to work with the current design. I think. I'm not sure. But if that's right, then do you think it's a reasonable ask for me to pursue asking for it to work? Or this is something I need think of as, just do it a different way, the product isn't architected for your use case.
I was able to use the exact HTML and could not reproduce the problem. I would be hesitant to file a bug on this. I put the sig in one account and it comes up when I start writing in one account and switch to another.
david said
I was able to use the exact HTML and could not reproduce the problem. I would be hesitant to file a bug on this. I put the sig in one account and it comes up when I start writing in one account and switch to another.
Really? So, you started a message from an account with no signature, then switched to the account that has the signature, and the image loaded fine?
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