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TB restarted as blank new, now I can't connect the profile

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  • 0 имеют эту проблему
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  • Последний ответ от Preben HP

Preben HP
Preben HP

Hi, I have been using TB for many years, when suddenly 4 days ago ( Feb. 1st.) it started as a brand new install, asking to set up a new account, I got no previous warnings or had other issues.

Since then I have done several attempts to get it connected with my profile, among others: - Everything from this article https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data - Importing the Profile from Functions > Import > "Import from another Thunderbird installation" - Reinstalling TB ( without removing the profile)

All of it with no succes, there is no accounts, and no mails, only some empty local folders so I'm running out of good ideas, and I really hope you can help!

BTW, somehow the addressbook has content, as the only thing.

Thanks Best regards Preben

Hi, I have been using TB for many years, when suddenly 4 days ago ( Feb. 1st.) it started as a brand new install, asking to set up a new account, I got no previous warnings or had other issues. Since then I have done several attempts to get it connected with my profile, among others: - Everything from this article https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data - Importing the Profile from Functions > Import > "Import from another Thunderbird installation" - Reinstalling TB ( without removing the profile) All of it with no succes, there is no accounts, and no mails, only some empty local folders so I'm running out of good ideas, and I really hope you can help! BTW, somehow the addressbook has content, as the only thing. Thanks Best regards Preben

Выбранное решение

Look for a corrupted prefs.js file: https://support.mozilla.org/en-US/questions/1535757

https://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared#Corrupt_or_empty_prefs.js

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sfhowes
sfhowes
  • Top 25 Contributor

Выбранное решение

Look for a corrupted prefs.js file: https://support.mozilla.org/en-US/questions/1535757

https://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared#Corrupt_or_empty_prefs.js

Preben HP
Preben HP Задавший вопрос

Thanks sfhowes, this solved it :-)

FYI There were actually no prefs.js in det default profile folder, but a lot of older prefs-x.js files and som prefs(# Name clash....).js files from around the time of the issue.

BR Preben

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