Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Поиск в поддержке

Избегайте мошенников, выдающих себя за службу поддержки. Мы никогда не попросим вас позвонить, отправить текстовое сообщение или поделиться личной информацией. Сообщайте о подозрительной активности, используя функцию «Пожаловаться».

Подробнее

Firefox Account email still treated as owned after removal

  • 1 ответ
  • 0 имеют эту проблему
  • 153 просмотра
  • Последний ответ от James
  • Открыта

Hello, I previously had my personal email attached to a Firefox Account. I added other emails, changed the primary email, and then completely removed my personal email from the account.

However, Mozilla still allows login with that removed email and prevents me from creating a new Firefox Account with it.

I need the email login association fully cleared so this email can be used for a separate Firefox Account, while keeping the existing account intact.

Can you please reset/remove the hidden email ownership binding on your end?

Thank you.

Hello, I previously had my personal email attached to a Firefox Account. I added other emails, changed the primary email, and then completely removed my personal email from the account. However, Mozilla still allows login with that removed email and prevents me from creating a new Firefox Account with it. I need the email login association fully cleared so this email can be used for a separate Firefox Account, while keeping the existing account intact. Can you please reset/remove the hidden email ownership binding on your end? Thank you.

Все ответы (1)

To get help with your Mozilla Account you can try and contact them at https://support.mozilla.org/en-US/questions/new/mozilla-account/form

Firefox Account has been renamed as Mozilla Account since Nov 1, 2023 to reflect that it is used for multiple Mozilla services and not just Firefox Sync anymore. https://support.mozilla.org/en-US/kb/access-mozilla-services-firefox-account#w_what-services-can-i-use-with-a-mozilla-account

Задать вопрос

Для ответа на сообщения вы должны войти в свою учётную запись. Пожалуйста, задайте новый вопрос, если у вас ещё нет учётной записи.