re :haven't yest found my way back to that forum to post the results of using peoples advice but they were very helpful

You may want to bookmark a link to your profile as it allows you to see all the questions and answers that you have created etc. : https://support.mozilla.org/en-US/user/stinkydog/

re :haven't yest found my way back to that forum to post the results of using peoples advice but they were very helpful You may want to bookmark a link to your profile as it allows you to see all the questions and answers that you have created etc. : https://support.mozilla.org/en-US/user/stinkydog/

thanks for that, ive posted explanation/update on the old post

have just found that the desktop pc will send mail , but not recieve

does anyone know how or where i can get sum help with this. Ive deleted tb on desktop pc in the hope a new installation would find my acct, it did but i cant sign in . i have been at it for hours and am getting really tired of it

perhaps a mod could suggest why i get no one taking an interest. thanks

does anyone know how or where i can get sum help with this. Ive deleted tb on desktop pc in the hope a new installation would find my acct, it did but i cant sign in . i have been at it for hours and am getting really tired of it perhaps a mod could suggest why i get no one taking an interest. thanks

Perhaps try posting exact error messages and details of what your settings are. You are leaving folk to guess

bill said

have just found that the desktop pc will send mail , but not recieve

The standard response here is to point you to this support article. https://support.mozilla.org/en-US/kb/cannot-receive-messages

Posting your result if that does not fix the issue might help define the range of responses to the relevant things instead of wild guesses and commiserations from others that really have no idea what their problem is.

Have you read the article linked below it is probably relevant as everyone has to use oauth authentication with outlook.com. https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

Personally, I look at your history of 64 questions and wonder why so many, but the lack of detail in the couple I have looked at probably means many get no response at all.

I really have no idea what your current issue is, let alone being in a position to offer constructive answers. I can only point you to support information and hope you come back with a more detailed issue.

bill said

does anyone know how or where i can get sum help with this. Ive deleted tb on desktop pc in the hope a new installation would find my acct, it did but i cant sign in . i have been at it for hours and am getting really tired of it perhaps a mod could suggest why i get no one taking an interest. thanks

Perhaps try posting exact error messages and details of what your settings are. You are leaving folk to guess

bill said

have just found that the desktop pc will send mail , but not recieve

The standard response here is to point you to this support article. https://support.mozilla.org/en-US/kb/cannot-receive-messages

Posting your result if that does not fix the issue might help define the range of responses to the relevant things instead of wild guesses and commiserations from others that really have no idea what their problem is.

Have you read the article linked below it is probably relevant as everyone has to use oauth authentication with outlook.com. https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

Personally, I look at your history of 64 questions and wonder why so many, but the lack of detail in the couple I have looked at probably means many get no response at all.

I really have no idea what your current issue is, let alone being in a position to offer constructive answers. I can only point you to support information and hope you come back with a more detailed issue.

thankyou for the constructive criticism [very helpful] , i' try to give more detail in future. will get to work on it next couple of days

desktop pc

It's useful to provide the following:

• What OS are you using ?
• What version of Thunderbird are you using?
• Did you get the download installation from the official Thunderbird website or elsewhere eg: Windows app Store, Snap, Flatpak etc?

Check the following in webmail account accessed via a browser: All email addresses in a Microsoft account are called 'aliases'. One will be set up as 'primary' - you can choose which email address is set as primary. Whatever email address is set up as 'Primary' is the only email address which can be used to send emails via a third party client eg: Thunderbird, no matter what email address is receiving emails. All email addresses should use same password as the Microsoft account. That password will only be used once when confirming you really are you and you allow Thunderbird access to computer, at which point an Oauth token is created, stored in Thunderbird and will be used by Thunderbird from then on.

Check you have the following on computer: Firewall: Access Firewall - it might be the defaulton computer or controlled by an Anti-Virus prgram. Set up Thunderbird program as 'allowed' so nothing gets blocked.

• Confirm Thunderbird is set up as allowed program.

VPN: Check computer for a VPN. Some Anti-Virus products now offer a VPN and I have come across some peopl who did not realise one had been enabled. Switch off VPN (or create split tunnelling and set it up for Thunderbird to use). Gmail does not like VPN as it atempts to hide your IP address, so gmail decides you might be hacker so it auto blocks access.

• Confirm VPN is switched off

Localhost: Do you have anything using the localhost? People who manage websites may typically use eg: Apache Xampp. You need to switch of any program using the localhost whilst setting up gmail. You can enable it again afterwards. I had to switch off Apache Xampp.

• Confirm nothing is using localhost.

In Thunderbird

• Settings > Privacy & Security
• Under 'Web Content'
• Select 'Accept cookies from sites'
• Click on 'Save Changes'

Whilst in that area - scroll to Passwords section

• click on 'Saved Passwords'
• If you see any mention of the account you are trying to set up - select the relevant lines and click on 'Remove'. Those lines may start with any of the following depending type of account previously set up. oauth://...mailbox://....imap://....smtp://....
• Click on Close

I would switch off the following as it's still experimental.

• Settings > General
• Account Hub
• uncheck this checkbox: 'Create accounts in the new Account Hub'

Then create the mail account

• Menu app > New Account > Email
• Enter name
• Enter email address
• Enter password
• Select checkbox to remember password.
• Click on 'Continue'

Thunderbird by default will look for the IMAP server settings.

When you click on 'Done to create the account, you will get a prompt by Microsoft to enter email address and password and then asked if you want Thunderbird access - select 'Allow.

desktop pc It's useful to provide the following:

• What OS are you using ?
• What version of Thunderbird are you using?
• Did you get the download installation from the official Thunderbird website or elsewhere eg: Windows app Store, Snap, Flatpak etc?

Check the following in webmail account accessed via a browser: All email addresses in a Microsoft account are called 'aliases'. One will be set up as 'primary' - you can choose which email address is set as primary. Whatever email address is set up as 'Primary' is the only email address which can be used to send emails via a third party client eg: Thunderbird, no matter what email address is receiving emails. All email addresses should use same password as the Microsoft account. That password will only be used once when confirming you really are you and you allow Thunderbird access to computer, at which point an Oauth token is created, stored in Thunderbird and will be used by Thunderbird from then on. Check you have the following on computer: Firewall: Access Firewall - it might be the defaulton computer or controlled by an Anti-Virus prgram. Set up Thunderbird program as 'allowed' so nothing gets blocked.

• Confirm Thunderbird is set up as allowed program.

VPN: Check computer for a VPN. Some Anti-Virus products now offer a VPN and I have come across some peopl who did not realise one had been enabled. Switch off VPN (or create split tunnelling and set it up for Thunderbird to use). Gmail does not like VPN as it atempts to hide your IP address, so gmail decides you might be hacker so it auto blocks access.

• Confirm VPN is switched off

Localhost: Do you have anything using the localhost? People who manage websites may typically use eg: Apache Xampp. You need to switch of any program using the localhost whilst setting up gmail. You can enable it again afterwards. I had to switch off Apache Xampp.

• Confirm nothing is using localhost.

In Thunderbird

• Settings > Privacy & Security
• Under 'Web Content'
• Select 'Accept cookies from sites'
• Click on 'Save Changes'

Whilst in that area - scroll to Passwords section

• click on 'Saved Passwords'
• If you see any mention of the account you are trying to set up - select the relevant lines and click on 'Remove'. Those lines may start with any of the following depending type of account previously set up. oauth://...mailbox://....imap://....smtp://....
• Click on Close

I would switch off the following as it's still experimental.

• Settings > General
• Account Hub
• uncheck this checkbox: 'Create accounts in the new Account Hub'

Then create the mail account

• Menu app > New Account > Email
• Enter name
• Enter email address
• Enter password
• Select checkbox to remember password.
• Click on 'Continue'

Thunderbird by default will look for the IMAP server settings. When you click on 'Done to create the account, you will get a prompt by Microsoft to enter email address and password and then asked if you want Thunderbird access - select 'Allow.

thanks very much , i fixed it just before reading all that u typed [sorry] . ms eventually after hours, let me sign in. i am reading through what u say as i want to get wise this sort of problem ready for next time:)

Matt said

bill said

does anyone know how or where i can get sum help with this. Ive deleted tb on desktop pc in the hope a new installation would find my acct, it did but i cant sign in . i have been at it for hours and am getting really tired of it perhaps a mod could suggest why i get no one taking an interest. thanks

Perhaps try posting exact error messages and details of what your settings are. You are leaving folk to guess

bill said

have just found that the desktop pc will send mail , but not recieve

The standard response here is to point you to this support article. https://support.mozilla.org/en-US/kb/cannot-receive-messages

Posting your result if that does not fix the issue might help define the range of responses to the relevant things instead of wild guesses and commiserations from others that really have no idea what their problem is.

Have you read the article linked below it is probably relevant as everyone has to use oauth authentication with outlook.com. https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

Personally, I look at your history of 64 questions and wonder why so many, but the lack of detail in the couple I have looked at probably means many get no response at all.

I really have no idea what your current issue is, let alone being in a position to offer constructive answers. I can only point you to support information and hope you come back with a more detailed issue.

thankyou for the constructive criticism [very helpful] , i' try to give more detail in future. will get to work on it next couple of days

Matt, as you will see from my other post its fixed, am book marking the pages u have suggested. thanks again in my new installation of tb v145.0.2 [thats the one i want] i really cant find way to make msg's in main window have only one minimal line of space between them [like i'm used to], can you say which setting it is please

bill said

does anyone know how or where i can get sum help with this. Ive deleted tb on desktop pc in the hope a new installation would find my acct, it did but i cant sign in . i have been at it for hours and am getting really tired of it perhaps a mod could suggest why i get no one taking an interest. thanks

Perhaps try posting exact error messages and details of what your settings are. You are leaving folk to guess

bill said

have just found that the desktop pc will send mail , but not recieve

The standard response here is to point you to this support article. https://support.mozilla.org/en-US/kb/cannot-receive-messages

Posting your result if that does not fix the issue might help define the range of responses to the relevant things instead of wild guesses and commiserations from others that really have no idea what their problem is.

Have you read the article linked below it is probably relevant as everyone has to use oauth authentication with outlook.com. https://support.mozilla.org/en-US/kb/microsoft-oauth-authentication-and-thunderbird-202

Personally, I look at your history of 64 questions and wonder why so many, but the lack of detail in the couple I have looked at probably means many get no response at all.

I really have no idea what your current issue is, let alone being in a position to offer constructive answers. I can only point you to support information and hope you come back with a more detailed issue.

heres an addition to my last question: i see the msg spacing can be reduced even more than "compact" setting allows by making a user crome.css. Is there a more simple setting to achieve this? or can it be done by syncing with my other pc tb installation [which has ideal spacing]. both are same tb versions thanks

Menu app icon > Density There are three settings: Compact, Default and Relaxed

The spacing may look different if you have a different font size. Menu app icon > Font Size Check to see if have the same on each computer.

However, you might have different screen resolution on each computer which would alter the pixel size, so it might be worth checking to see if that is also effecting your visual view of things. You may find a font size of 14 is ok on one computer but works beter using 16 on the other.

Menu app icon > Density There are three settings: Compact, Default and Relaxed The spacing may look different if you have a different font size. Menu app icon > Font Size Check to see if have the same on each computer. However, you might have different screen resolution on each computer which would alter the pixel size, so it might be worth checking to see if that is also effecting your visual view of things. You may find a font size of 14 is ok on one computer but works beter using 16 on the other.

turned out to be \a setting under "appearance" that did the trick, then i went and changed "compact" to "default". thanks though, i never thought about the fonts and resolution

you wouldn't know anything about syncing tb and ff would you? ...am really stuck as the official article i read still leaves me wondering which sets of data I'll end up with on both machines [both are tb imap acct's]. thanks

Toad-Hall said

desktop pc It's useful to provide the following:

• What OS are you using ?
• What version of Thunderbird are you using?
• Did you get the download installation from the official Thunderbird website or elsewhere eg: Windows app Store, Snap, Flatpak etc?

Check the following in webmail account accessed via a browser: All email addresses in a Microsoft account are called 'aliases'. One will be set up as 'primary' - you can choose which email address is set as primary. Whatever email address is set up as 'Primary' is the only email address which can be used to send emails via a third party client eg: Thunderbird, no matter what email address is receiving emails. All email addresses should use same password as the Microsoft account. That password will only be used once when confirming you really are you and you allow Thunderbird access to computer, at which point an Oauth token is created, stored in Thunderbird and will be used by Thunderbird from then on. Check you have the following on computer: Firewall: Access Firewall - it might be the defaulton computer or controlled by an Anti-Virus prgram. Set up Thunderbird program as 'allowed' so nothing gets blocked.

• Confirm Thunderbird is set up as allowed program.

VPN: Check computer for a VPN. Some Anti-Virus products now offer a VPN and I have come across some peopl who did not realise one had been enabled. Switch off VPN (or create split tunnelling and set it up for Thunderbird to use). Gmail does not like VPN as it atempts to hide your IP address, so gmail decides you might be hacker so it auto blocks access.

• Confirm VPN is switched off

Localhost: Do you have anything using the localhost? People who manage websites may typically use eg: Apache Xampp. You need to switch of any program using the localhost whilst setting up gmail. You can enable it again afterwards. I had to switch off Apache Xampp.

• Confirm nothing is using localhost.

In Thunderbird

• Settings > Privacy & Security
• Under 'Web Content'
• Select 'Accept cookies from sites'
• Click on 'Save Changes'

Whilst in that area - scroll to Passwords section

• click on 'Saved Passwords'
• If you see any mention of the account you are trying to set up - select the relevant lines and click on 'Remove'. Those lines may start with any of the following depending type of account previously set up. oauth://...mailbox://....imap://....smtp://....
• Click on Close

I would switch off the following as it's still experimental.

• Settings > General
• Account Hub
• uncheck this checkbox: 'Create accounts in the new Account Hub'

Then create the mail account

• Menu app > New Account > Email
• Enter name
• Enter email address
• Enter password
• Select checkbox to remember password.
• Click on 'Continue'

Thunderbird by default will look for the IMAP server settings. When you click on 'Done to create the account, you will get a prompt by Microsoft to enter email address and password and then asked if you want Thunderbird access - select 'Allow. hi Toad hall do you think that working through your advice about for setting up another tb acct would fix the current issue of now having two passwords, one for each computer despite being the same acct. i did finally get access to the acct on my 2nd pc despite ms verification's not working properly . thanks