The new Account Hub has some bugs - try creating the wife's account the old way:

- go to TB menu > Settings > General > Account hub > uncheck 'Create accounts in the new Account Hub'

- go to TB menu > New Account > Email

Dear Ed, and TB friends,

Thank you for help. Partial success !

I followed steps in your email: unchecked "Create accounts in the new Account Hub" went to TB menu File > New> Email account (note the difference in the naming, and extra step)

I then got a dialog box which told me the details were recognised, and did I want to proceed. My "Yes" led to a password request, and then a screen which said: "Configuration found for a Microsoft Exchange server" all highlight in Green

I didn't want that server. I have the details for "Configure Manually" which I then clicked, and entered the details on the next page.

The account was then set up. Emails read and unread retrieved. Excellent outcome ! Thus the thanks, and thanks again.

However, I am wanting my Local Folders from the W10 machine which crashed. The folder containing the Profile which has default in the name, and which came from the W10 machine, contains 8.77 GB. I have wondered if the size indicates that this is where my Local Folders reside? The size didn't surprise me as Local Folders (in the W10 machine) contained about a decade of emails sent and received.

If I'm right about the Local Folders, above, how do enable this installation (W11) of TB to find these and integrate them into the installation (is "integration" the right word for what I'm describing? I don't know.)

If I'm not right about the size being an indicator, where would I find the Local Folders ? And then, how would I enable this installation of TB to find these and integrate them, as para. above ?

Thank you friends, in anticipation! W

Do you have access to the profile that was rescued? If so, you can do this: - locate the Mail\Local Folders folder on the rescued profile. Highlight and copy the contents - click help>troubleshootinginformation - scroll down to 'profile folder' and click 'open folder' - now, EXIT thunderbird - you are now in the active profile, - click to Mail\Local Folders folder and paste the copied folders there - restart thunderbird and the folders should be there.

Dear David,

Thank you for your response. Appreciated.

I followed the steps outlined in your reply.

I can now see the various folders I wanted in the W11 TB>Troubleshooting information>Profile Folder>Mail> (I recognise the names of the files I created in the past.)

BUT there is no indication of Local Folders in the Inbox page of TB. So I can't get access in the way I've learned to do, clicking on the relevant folder name and finding the email.

Maybe I pasted a level too early? I pasted into Mail. Should I have pasted it to Local Folders?

ALSO: Is this a similar procedure to follow to find and transfer the contact details I and my wife have in address books? I assume there are files from my W10 machine on the rescue HDD, though I don't know the folder name.

Thank you

Yes, paste to Mail\Local Folders Addressbooks have two names abook.sqlite and history.sqlite with thundebird closed, you can safely copy those two files and paste into the root folder of the pc. you will probably be prompted for overwrite. allow it.

David, thank you, I copied the relevant files to Local Folders. Now all my emails from 2013 show under "Local Folders" in my email top page.

Addressbooks. I'm sorry but I'm a bit uncertain. I'd appreciate some more help please. Does the following make sense?

On the W10 rescue HDD (as above) I can see abook.squlite and history.sqlite Is it safe to ignore other files with similar names? eg abook.sqlite-shm abook.sqlite-wal and abook.v2.sqlite abook.v3.sqlite as well as files echoing these names, but with "history" as the precursor.

And, You said "you can safely copy those two files and paste into the root folder of the PC" Is the following what you mean by this, for each file >copy the file >in the W11 open Thunderbird >help>troubleshooting information >scroll to "profile folder" and click on "open folder" >Exit Thunderbird >find each file name in the open folder and overwrite by pasting, choosing to "allow" if prompted by overwrite

Thank you for your help. W

Just the two basic files. Thunderbird accommodates the similarly-named ones. Yes, the default files are already there, so you will be prompted for the overwrite.

Hi David,

Well. I can see the overwritten files in their place when I use Troubleshooting Information to have a look.

However, when I click on "Contacts" I get a "No message found" The same is true for my wife's email.

I re-booted the machine as well as Thunderbird.

At a loss with this one. W

I gave you the file names: abook.sqlite and history.sqlite there is no file named contacts

Hi.

Many thanks for the help.

I have the Profile information in the right place. I am able to see the addressbook entries in both email accounts now. And all the Local Folders information in their appropriate place.

I am a bit puzzled as to what the purpose of "Contacts" is, but will come back to ask if I don't find a solution.

Problems Solved.

I am pleased all is well. Where are you seeing references to 'Contacts'? Can you share a screenshot or in which menu you see it? Thanks

Here you go !

That is a user folder, name created by user. If you click it in folder pane, it should show whatever is in the folder.

The question given is Helpful? Not really. 1. "name created by user" seems to me to imply that I created the name "Contacts". Is that what you expect? I don't remember doing so, but could have. 2. Folder pane? I don't know what that is. Clicking anywhere on the page I showed in the screenshot leads to no change; Yet, I can see all the contact details in the AddressBook on the far left hand side. I think I used to use "Contacts" to gain access to a record so I could edit when, say, someone changed their email address.

All i know is that 'Contacts' appears as a folder in the folder pane in your screenshot and that it is not part of Thunderbird. The folder pane is the left side of the main screen. It appears on screenshot below Archives. If you click the 'Contacts' folder name, it should show contents and that may help in knowing what it is.

Fair enough. On the basis of what you said above, I thought there could be no harm in deleting the "Contacts" folder below the Archive, as it is "not part of Thunderbird". It doesn't allow itself to be deleted ! I wonder what that means then?

I agree it is puzzling. One area to check would be the account from your online signin. If it appears as a folder there, you might be able to see if there are any contents and to possibly delete it. Another approach would be to view the file in Windows File Explorer, To do that, - highlight the Contacts folder, rightclick and select properties to see its location - then, click help>troubleshootinginformation, scroll down to 'profile folder' and click 'open folder' - EXIT thunderbird now. You are in Windows File Explorer within the profile - locate the Contact folder. I think you can delete it now - restart thunderbird and see if it reappears.