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Fix "The bookmarks and history system will not be functional" error message

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  • Последний ответ от t.r.ernst

дополнительные действия

I have been a Firefox user for many, many years. I started getting the Subject message: "The bookmarks and history system will not be functional" error message this evening. I started to "Fix" this error based on the Mozilla Support page. Actually, I first tried restarting my computer and that didn't correct the problem. I then noticed I could "sign off" Firefox which I thought I'd do and sign back in. I didn't notice until after the fact that my Firefox account was tied to a very old email address I once used that is no longer active "commish3@bellsouth.net". When I tried signing back into Firefox using that old email account, it said a security code would be sent to that old email address. Problem is I no longer have access to that email account.

1) Is there a way I can sign back in and have a security code sent to my current email address: tad3.dickinson@gmail.com ?

2) Can you assist with restoring my bookmarks. Again, years of building these bookmarks that I'm very dependent on.

Thanks, Tad Dickinson

I have been a Firefox user for many, many years. I started getting the Subject message: "The bookmarks and history system will not be functional" error message this evening. I started to "Fix" this error based on the Mozilla Support page. Actually, I first tried restarting my computer and that didn't correct the problem. I then noticed I could "sign off" Firefox which I thought I'd do and sign back in. I didn't notice until after the fact that my Firefox account was tied to a very old email address I once used that is no longer active "commish3@bellsouth.net". When I tried signing back into Firefox using that old email account, it said a security code would be sent to that old email address. Problem is I no longer have access to that email account. 1) Is there a way I can sign back in and have a security code sent to my current email address: tad3.dickinson@gmail.com ? 2) Can you assist with restoring my bookmarks. Again, years of building these bookmarks that I'm very dependent on. Thanks, Tad Dickinson

Выбранное решение

If you don't have access to the email on the profile, and you didn't have a secondary email or recovery keys on the account, then no it's unlikely that you'll be able to get back into the account.

However, you may still have your bookmarks. When you logged out of your account do you recall if you checked the box to delete the data from your device locally? If you didn't it's possible they're still stored locally on your device and can be recovered.

However, first before doing anything, I would try to resolve the initial error you received. Have you followed the troubleshooting steps in this article?

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дополнительные действия

Выбранное решение

If you don't have access to the email on the profile, and you didn't have a secondary email or recovery keys on the account, then no it's unlikely that you'll be able to get back into the account.

However, you may still have your bookmarks. When you logged out of your account do you recall if you checked the box to delete the data from your device locally? If you didn't it's possible they're still stored locally on your device and can be recovered.

However, first before doing anything, I would try to resolve the initial error you received. Have you followed the troubleshooting steps in this article?

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